Project Customer Service

MARCELA VIVIANA GABAY

** ** ****– **** / ** * 11-15-540*-****

*******@*******.***

Huergo 210 17 B – C.A.B.A (1426)

Argentina

PROFESSIONAL SKILL

Bachelor Degree in Computer Science with an MBA on Business Administration.

Specialization in development project management of Enterprise One with more than 15-year career. I have great experience throughout the development cycle and in agile methodologies

I worked as a team leader of multi-disciplinary teams focused on continuous improvement of business processes using standard of the industry

STRENGTHS

Strong functional and technical background, mainly in the financial and distribution cycles

I am expert on localizations: EMEA, LATAM, and JAPAC.

Strong experience in remote working with India and Denver

Management of the planning, analysis, design, construct, and testing of several projects.

Coordination of activities of multiple developers and testers in projects to achieve commitments.

Participation on meetings with top management to define the roadmap of new enhancements and to review project status

ACHIEVEMENTS

Most relevant projects where I had a project leader role:

Mexico Electronic Accounting: As a project leader, I guided the team for the generation of XML files for Accounts, Balances by account and Payment Information. BI Publisher tool was used for this enhancement

Argentina RG3685: As a project leader, we generated different text files are required due to this legal requirement: These files contains Sales, Purchases, Imports and Service Import transactions

India Etds/Etcs Project: Quarterly e-text files are required by the law :

As a project leader of my team from India, we generated the following files

a.eTDS text file. This file includes P2P India taxes. They are calculated using landed costs

b.Etcs text file. This file includes O2C India Taxes. They are calculated using advance pricing.

EU Tax Area Project: As a project leader, we developed a project where the user had the ability to automatically define the correct VAT territoriality of an intra-community transaction and assign the appropriate VAT Rate in Intra-EU trade scenarios

It was necessary to modify all modules that get a default value for the tax area: Financial, Distribution, Expense and Customer Service, Contract Billing, Work Order and others

Most important achievements in customers like Silgan, Vanderlande, Mallinckrodt and RBS (from Brazil)

EU Tax Area implementation

Workflow implementation for Sales and Purchase

Cafe One Implementation.

Implementation of Localizations for different countries: Italy, Spain, EU Sepa Payments and Receipts, France, Germany and others.

LABORAL EXPERIENCE

1.- Oracle - JDE Senior Principal Applications Engineer - SCRUM Methodology

6/2012 – 11/2015

I applied Scrum methodology to develop enhancements in Enterprise One.

Scrum Master Certification in June 2015.

I used Jira and Confluence as tools to solve all the ceremonies of Scrum: Planning's, Daily's, Sprint Reviews and Retrospectives

.2.- Oracle JDE Principal Application Engineer (2006, July to 2012, May)

JDE Senior Application Engineer (2003, January to 2006, June)

1/2003 – 05/2012

1.Responsible of JDE projects for Oneworld – JDE Software factory:

New functionalities on standard modules and for different countries (LATAM, JAPAC, EU, etc.).

I managed projects valued at more than 8000 hours or multiple projects scheduled simultaneously.

2.Create procedures to improve software quality (maintenance, project administration, requirement decomposition, design, construct and testing).

3.- Free Lance- JDE Senior Consultant

1/2002 – 12/2002

Add new functionalities in JDE-OneWorld for customers in Argentina, Brazil and Chile. (Inventory, Transportation and Financial modules)

An important customer where I develop different customs was Las Marias.

4.- Tradecom – Banco Galicia

01/2001 – 12/2001

E-commerce start-up - Marketplace (B2B)

Project Leader: The key responsibility was to coordinate Internet applications projects to improve purchase in enterprises. Tool: Commerce One product, XML, VBScript and Jscript.

5.-Technisys

11/1999 – 12/2000

The enterprise creates e - banking solutions.

Development Manager: My key responsibility was to coordinate the activities of multiple designers, developers and testers on a variety of projects to generate web developments for service payment, Home Banking, portals, etc.

Technologies: ASP - Microsoft y Java – CGI - Unix.

Databases SQL SERVER y ORACLE

People in charge: 27

6.- ASSA Group

11/1996 –10/1999

Some of most relevant works were:

a)JDE Localization developments in Draft module, Account Payable, Account Receivable and Workflow for different customers in Argentina, EEUU, Brazil, Paraguay, etc

b)Intranet/Extranet to enter employee work hours. This information was used in JDE Timekeeping module for invoice processing.

Tools: Visual Interdev, ASP, VBScript, and Visual Basic 5.0 with SQL SERVER

c)Developments in Data warehousing technology for TELECOM:

Balanced Scoreboard (Income and Profit statements, investments, etc).

A development to enter enterprise budget by account. Tools: multidimensional databases (EssBase), Oracle and Visual Basic

7.- Free Lance

03/1990 - 12/1996

Requirement decomposition, functional and technical designs have been done for some important customers like CICCONE CALCOGRAFICA, TELECOM, Techint Group, SHERATON Hotels and IBM.

Technologies: C – Visual Basic with SQL server and Oracle -

STUDIES

MASTER

Master in Business Administration – CEMA

UNIVERSITY

Degree in Computer Science - UBA

LANGUAGUES

English level: Good oral/written communication skills.

Portuguese level: Basic.

TEACHING EXPERIENCE

Some customers:

07/1990-2/1996

CLASIFICADOS LA NACION, HOTELES SHERATON, TECHINT Group, IBM.

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