Customer Service System
Resume:
CURRICULUM VITAE
Sofia Brilhante
Personal Information:
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Name: Ana Sofia dos Santos Brilhante
Address: Rua Luz Soriano, 3 - 1 Dto.
City: Linda-a-Velha
Post Code: 2795-129 Linda-a-Velha
Mobile: 914 676 393
E-mail: ************@*****.***
Birth date: 9 de Agosto de 1976
ID card nr.: 10746452, Lisboa
Qualifications:
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12th grade completed in Rainha Dona Amlia Secondary School in Lisbon with
average value of 13.
Computer Skills:
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Microsoft Word 2007
Microsoft Outlook 2007
Microsoft Excel 2007
Microsoft PowerPoint 2007
Microsoft FrontPage 2007
Navision
OnAir
Corel Draw X3 (bsico)
Adobe Photoshop CS4 (bsico)
Pinnacle Studio Plus
Language Skills:
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Fluent in English, spoken and written;
Basic knowledge of the following languages: german, spanish and french.
Request for references:
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Elsa Capote (Pinto Basto Navegao) - 918 701 946
Professional Background:
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May 2015 CMA CGM Portugal
February 2016
Job Title: Customer Care - Export
Tasks: Monitoring of shipments to their final
destination;
Document correction;
Issuance of Sea Waybills / Telex Releases
Cross-payments;
Contact with agents around the world;
Export manifest correction in JUP platform.
October 2013 Damco
October 2014
Job Title: Customer Service - Angola
Tasks: Licensing of import / export invoices to and
from Angola;
Preparation of maps, reports and cost estimates
(export to Angola);
Document conferring.
June 2010 ETE Logstica (Portuguese freight forwarder)
June 2013
Job Title: Customer Service
Tasks: Telephone answering service and forwarding;
Offer of freight and inlands to customers and
agents;
Follow up of the offered quotations;
January 2010 TVI (Portuguese TV Chanel)
June 2010
Job Title: Sales assistant / Soft Sponsoring
Tasks: Viewing of national series for compliance with
the advertising contracts;
Filling of maps in Excel / pivot tables;
Weekly reports;
Invoicing (OnAir System and Excel);
July 2009 Interescritrio, S.A.
November 2009 (Furniture import from Northern Europe)
Job Title: Administrative
Tasks: Registration of customer orders;
Preparation of orders to suppliers;
Coordination of all logistics concerning the
carriage of goods by land, relocation of
employees to various parts of the country and
respective housing;
Telephone contact or via email with suppliers,
both domestic and international;
Maps and excel files update;
Reception and forwarding of complaints and
requests for assistance;
Quote requests for national and international
land transport;
Preparation of documents for land transportation
of goods;
Daily archive update.
June 2008/ Star Shipping Portugal, Lda. (Shipping company)
June 2009
Job Title: Export operations / Customer service
Tasks: Reception of bookings;
Loading lists for terminal;
Preparation of Bills of Lading and Manifests;
Transportation requests;
Inputting and update in the computer system PCom
of Customs manifest;
Preparation of documentation for authorities;
Preparation and issuance of correctors;
Invoicing;
Submission of ZIPS (IQShip);
Conference and accounting of supplier invoices
(Navision system);
Conference and accounting invoices for brokerage
(Navision system);
Opening and archiving vessel files;
Mail registration;
Preparation of documentation for empty
containers;
Preparation of various maps and reports, such as
control of results, land transportation, feeder
volume and quotation;
Request for entry clearance of containers at
quay;
Receipt of bookings from customers;
Delivery of documents to clients;
Allocation of containers to customers;
Release of containers;
Drafting of bookings (IQShip + Excel);
Negotiation with the shipowner on the acceptance
of dangerous / refrigerant charge / OOG -
freight and conditions;
Requests for freight and inlands (ZIM);
Offer of freight and inlands to customers and
agents;
Follow up of the offered quotations;
Updating of customer records;
Complaints about equipment status / connection
with the Container Control.
August 2007/ Pinto Basto Navegao, S.A. (Shipping company)
June 2008
Job Title: Data Registry Operator
Tasks: Transfer invoices from one invoicing system to
another (Oscar to Navision);
Telephone answering service and forwarding;
Container Control (update in Oscar system -
Oscar - entry and exit of containers from the
park and quay terminal);
Inputting and update in the computer system
PCOM, Customs manifest (import and export);
Conference and accounting of supplier invoices.
February 1997/ Jurinfor, Informtica e Publicaes, S.A. (IT
June 2007 publications of legal content)
Job Title: Data Registry Operator
Tasks: Introduction of legal data in the database;
Participation in promotional mailings.
Dec. 1996/ Editora Replicao, Lda. (Publisher)
February1997
Job Title: Administrative
Tasks: File organization;;
Receipt of orders and shipment of their order;;
Receive, send and registration of daily mail;
Telephone answering service and forwarding.
Other courses / training:
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- Level I and II of cake decorating course, at professional school Isto Faz-
se.
- Painting on sugar paste course, at professional school Isto Faz-se.
- Demonstration of chocolate with Chef Anthony Marques, at Escola de
Hotelaria e Turismo de Lisboa.
- Traditional and Conventual Sweets Course with Chef Incio Berlinda, at
Escola de Hotelaria e Turismo de Lisboa.
- Course of Event Planning, Organization and Management with Marina van
Zeller, at Escola de Hotelaria e Turismo de Lisboa.
- Christmas Desserts Workshop with Chef Incio Berlinda, at Escola de
Hotelaria e Turismo de Lisboa.
- Workshop of decorating cakes and cookies with the technical 'brush
embroidery', at professional school Isto Faz-se.
Other activities and interests:
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Play and study with my daughters;
Family and friends;
Pastry and confectionery craft / decoration of cakes;
Read and write;
Hicking;
Animals;
History;
Photography;
Theatre / Ballet / Music / Concerts;
And whenever possible, traveling.
Contact this candidate