Customer Service High School

+Rosa Kurtz

*** ********* ** ● Pottstown, Pa **464

484-***-**** ● **********@*****.***

Objective

Seeking a position that requires leadership, a strong work ethic, and communicating with people.

Education

Reading Senior High School: Graduate class of 2014

MYCAA Medcerts: Medical Administrative Assistant (present)

Completion to be: August 2016

Technical Skills

Bi Lingual: English and Spanish Fluently

Proficient in Filing, Microsoft Word, Customer service

Patience and Tolerance: Customer service has taught me how to cope when a frustrated customer is present, some skills I developed are to stay calmed, listen to the customer’s needs/complaints, followed by fulfilling their needs while keeping a SMILE.

Professional Experience

McDonalds( Crew Trainer) October 2013-2014

Temple, Pa 610-***-****

Learning all Positions such as Customer Service at the registry, Cook, Initiation/Finishing, and serving. Teaching new employees the policies and different positions.

MCJROTC CADET in Color Guard Drill Team, where I performed to raise Money for awareness’s like Breast Cancer, City Necessities, and JROTC Nationals Drill Competition.

Community Service at Phoebe Homes, helping the elderly to rooms, giving companionship, and setting up events like BINGO.

Community Service in JROTC: City Clean up

Community Service in JROTC: Toys for Tots

Awards & Accomplishments

Meticulous Award for doing large amount of Community Service

Promoted to Crew Trainer at McDonalds

Star Player Award Varsity Softball at Reading High School

Appreciation Plaque for being a Good Role Model in the city of Reading.

Perfect Attendance Award

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