Customer Service Sales

Dear Prospective Employer:

In my past work experiences, I’ve demonstrated persistence and has successfully overcome obstacles and challenges. I consistently remain organized, focused on achieving quality results, very thorough, and have a high attention to detail. I also believe in taking ownership for “going above and beyond” the steps necessary to achieve GOALS and EXPECTATIONS.

I assume personal responsibility for meeting obligations; commitments, deadlines, timeframes and I will use all available resources to ensure CUSTOMER/EMPLOYEE satisfaction. My patience allows me to recognize when a customer has special needs and concerns. My excellent listening skills, common sense and good judgment allow me to understand a customer’s point of view.

I’m proficient in Customer Service, and Sales, In order for me to achieve high service standards Attendance and Punctuality are as important to my success as work performance. When we have the opportunity to meet, I’ll elaborate on my work experience-which seems to complement your needs and supply you with strong references. I can be reached at 331-***-****

I’m looking forward to hearing for you soon.

Sincerely,

Charissie Hood

Charissie Hood

14730 E. Riverside Drive South Holland, Illinois 60430

331-***-**** ***********@*****.***

Objective

To obtain employment with a well established organization that offers the opportunity to excel.

Work Experience

LaQuinta Inn & Suites

Tinley Park, Illinois

Position: Hotel Housekeeping Attendant

Dates: 6-2013 - 12-2013

Disinfect and room maintenance, guest rooms, hallways, lobbies, lounge areas, restrooms, equipment and supplies.

Room maintenance, including dusting draperies and blinds, polishing furniture, vacuuming carpets, cleaning upholstered furniture, change bedding and make beds as directed.

Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items. Gather and empty trash, transport trash and waste to disposal area. Supply maintenance and maintain storage areas.

Presenting a high level of guest services, a strong teamwork ethic and adherence to company and employee policies.

McDonald’s

Houston, Texas

Position: Cashier

Dates: 6-1988 – 12-1990

Took Customer orders, recorded it into computer database and returned change.

Took Cash responsibility and matched daily cash in drawers with sales at the day end and closing.

Perform cleaning duties in the restaurant seating area, restrooms, or kitchen if assigned.

Performed numerous cleaning duties, including heavy lifting and parking lot maintenance.

Excellent customer service, while maintaining a friendly smile and a good attitude with every customer especially when addressing complaints, calmly and swiftly.

Work alongside McDonalds managers to ensure every customer receives quality service.

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Education

Professional Sales Institute, Houston, TX Major: Computer Office Training, January 2013

Thornton Township High School Harvey, Illinois Major: History, Science, June 1986

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