Customer Service Sales

S.Lakshmi Priya

No * Maharaja nagar,

Nehru nagar west, Mobile no: 968-***-****

Kalapatti road, Email id: actlxe@r.postjobfree.com

Coimbatore-641048

CAREER OBJECTIVE:

To work in a professional environment and enrich my competencies and Endeavour towards the fulfillment of the vision of the organization and to use my acquired technical learning and training and apply them to develop and enhance business information systems and processes.

EMPLOYMENT PROFILE:

1. Veetech Solutions

Senior Executive Telecaller (Sep 2009- April 2011)

Working as Senior Executive Telecaller for the process of TATA DOCOMO in the field of Welcome call, First bill, Second bill, Do & Delight, Nil Usage and Retention.

2. Aircel Cellular Limited

Customer Support Executive (Apr 2008- Aug 2009)

Responsible for giving information for customer’s queries and complaints.

3.Magus Customer Dialog

Customer Support Executive (Sep 2007- Mar 2008)

Worked as Customer Support Executive for Retailers in the Airtel Process.

Responsible for giving information for Retailer’s queries and complaints.

EDUCATION QUALIFICATION:

B.Tech in Information Technology, Vinayaka Mission’s Kirupananda Variyar Engineering College, Anna University, Salem TamilNadu in 2007 with 69.12%.

H.S.C from Good Shepherd Matriculation Higher secondary School in 2003 with 77.33%.

S.S.L.C from Good Shepherd Matriculation Higher Secondary School in 2001 with 79%.

TEAM SUPERVISION:

Providing necessary training to the Executive involve in telecalling and facilitating them with the primary and secondary data to generate sales leads.

Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.

Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues.

Motivating the team members and channel partners through effective incentive plans.

Assisted in the development of new policies and procedures.

Assisted in the training of new customer service representatives and associates.

Highly initiative to manage a busy workload without close supervision.

Ability to build and maintain good relationship with customer.

Generated repeat business through successful client follow-up.

AREAS OF INTEREST:

To apply my comprehensive customer service skills to meet the goals and objectives of the organization.

To increase the sales and service of the organization by applying my excellent negotiation and customer service skills.

COMPUTER SKILLS:

Well versed in MS office that includes MS word, MS excel, Power Point, Outlook express and MS access etc.

And windows environment Win 95 / 98 / 2k / XP.

Well versed in internet operation.

INDIVIDUAL ASSESSMENT:

I perceive myself to be an individual dedicated to undertake my responsibilities to the best

of my abilities. My optimistic thinking, punctuality, honesty and hard work are my major strength.

PERSONAL PROFILE:

Father’s Name : R.Sathya Narayanan

Date of Birth : 7th March 1986

Gender : Female

Marital Status : Married

Nationality : Indian

Languages Known : SPEAK WRITE

Tamil Tamil

English English

Kannada

Interests : Reading Books, Sports etc.

Permanent Address : No 8 Maharaja Nagar, Nehru nagar west,

Kalapatti road, Coimbatore-641048

DECLARATION:

I solemnly declare that the information given above by me is correct to the best of my knowledge and belief.

Place :

Date : (Lakshmi Priya)

Contact this candidate