Customer Service Technician
Resume:
Christopher A. Good
**** *** ***** *****, *******, NC 27616
***********@*****.***
Objective
Seeking employment in computer technology where my nine years of customer service experience, three years of training in the electronics field (soldering, running wires, multimeter usage, oscilloscope usage, audio/video installation), and 3 years of computer training (Windows, Windows server, Mac OS X, Cisco routers and switches, Linux systems, HTML creation) are needed.
Education
ECPI University, Raleigh, NC
BS Networking and Security Management 08/2011
AS Networking and Security Management 10/2010
Skills
Networking Fundamentals
Transporting protocols and connectivity devices
A complete understanding of LAN and WAN services
Troubleshooting that will identify and resolve common network connectivity problems.
Hardware
Strong knowledge of computer peripherals and troubleshooting them
Installing hard drives, RAM, and optical drives
Making, testing, and installing Cat5 cables
Computer building and repair
Screen replacements of laptops, tablets, and smartphones
Software
Excellent managerial and customer service skills
Strong knowledge of Mac OS X
Strong knowledge of Microsoft Windows XP,Vista,7, Server2003, and Server 2008
Strong knowledge of Microsoft Office
Strong knowledge of AC/DC and digital electronics
Strong knowledge of audio/visual installation and operation
Strong knowledge of malware removal software
Good knowledge of Cisco routers and switches
Good knowledge of Linux systems
Good knowledge of Unix systems
Good knowledge of PHP scripting
Good knowledge of shell scripting
Basic knowledge of VMWare
Basic knowledge of XHTML
Basic knowledge of Elasticsearch
Basic knowledge of syslog
Work History
2015 Self Employed Raleigh, NC
Freelance IT Technician- Took care of all computer related issues at local Raleigh graphic design companies; bought broken computers, smartphones, tablets, and HDTV’s for repair and resale; performed virus removals, software/hardware upgrades, and general repairs to computers, smartphones, and tablets.
2014 Trusted Metrics Inc. Raleigh, NC
Systems Security Engineer- Created, monitored, and maintained multiple servers network traffic and system monitors. Provided 24 hour server/network support for multiple remote customer servers as well as our in-house servers.
2012-2013 Xerox Raleigh, NC
Applecare Advisor- Provide technical phone support for apple computers, Apple Cinema Displays, Time Capsules, computer peripherals, OS X operating system, Itunes, and IWorks.
2011 Avaria Networks (Shaw University) Raleigh, NC
IT Support Technician (Intern)- Handled tickets from the help desk for Shaw
University’s information systems. Re-imaged old pc’s, fixed printer problems, fixed software issues via remote access, deployed new pc’s, fixed malware issues, and fixed internet connectivity problems as well as any other computer issues that may have arose.
2006-2008 Premiere Paints Inc. (Benjamin Moore Paint Retailer) Raleigh, NC
Store Manager- Ordering supplies, stocking store, and serving walk-in customers and
contractors. I was the only employee.
2004-2005 Shady Paint and Décor, Inc. Raleigh, NC
Full Service Interior Maintenance Technician- Trained new employees and supervised
carpet cleaning crews. Additional responsibilities included steam cleaning carpet,
custom match paint, dry wall repair and maintaining vehicles.
2003 Crabtree Valley Exxon Raleigh, NC Service Bay Technician- Performed full service oil change, tire mounting and
balancing. Also responsible for additional walk-up services to include propane tank
refilling, battery charging/replacing, etc.
2001 Capel Rug Outlet Raleigh, NC Sale Associate - Provided customer service to include pulling rugs for viewing and
loading products.
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