Customer Service Administrative Assistant
Resume:
Tiffany Greer
**** ********* **** *****:469-***-****
Dallas, TX 75287 Cell: 240-***-****
Email:****.*.*****@*****.***
Professional Summary
High-performing, Results-oriented Exceptions Processor with excellent client and project managing skills. Action-oriented with strong ability to communicate effectively. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Administrative Assistant, Customer Service, Imaging, Data Entry & Pre - Marketing Skills.
Areas of Expertise
Administration
Auditing
Customer Needs Assessment
Customer Service
Data Management
Processing
Quick Learner
Computer Proficient
Computer Literate
Credit and Collections
Microsoft Office
Work Experience
Exception Processor, 08/2007 -09/30/2015
Citi Mortgage- Frederick, MD (RELOCATED) Dallas, TX
Prepared departmental Payoff/Reinstatement Quotes for attorney lnterface; Attroney's then add their fees & costs to the quotes then forwarded to the borrower by the attorney.
Managing 610 & 305 Data Base/ Refunds/ Daily Checks/ Entering Checks into Database
Cross-trained and provided back-up for other exception processors when needed.
Processed daily mail which also includes adding up checks, depositing and recording checks into Microsoft Excel.
Preparing monthly Stat & Productivity Sheets in Microsoft Excel.
Auditing Payoff and Reinstatement Quotes for the default team. Making sure that the team is Completing quotes correctly for the Clients of Citi Mortgage.
Received multiple rewards acknowledging my level of dedication to excellent customer service. Successfully acquired an average of over 1200 plus in quotes prepared for Attorney's offices each month.
Education
1994 East Central High School-Tulsa, OK, Tulsa
Diploma Related Coursework
Professional Affiliations
Attend Frederick Community College for Business Classes in 1996
Attended Computer Classes for Microsoft Office in Gaithersburg, MD 2000 (Certificate of Completion)
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