Customer Service Management
Resume:
PAUL E. MILLER
Powhatan, Virginia 23139
C: 804-***-****
********@*****.***
Professional Summary
Seasoned professional Manager with more than 20 years of experience in a fast paced corporate environment. Excellent Planning and Execution skills. Track record of strategically prioritizing, planning, and executing projects to ensure on-time, budget compliant completion. Proficient in identifying cost-effective strategies to produce significant cost savings and synergies.
Skills
Office Management Software – Microsoft Office Suite Operations Analysis
Administration and Management Operation Monitoring
Personnel and Human Resources Telecommunications
Time Management Coordination
Experience
Operations Manager – VA Field Engineering 1/88 – 8/03
MCI Telecommunications – Richmond, VA
Company Info: International, Fortune 500, telecommunications company with $25B in annual revenue.
Oversaw statewide telecom switching and transmission facilities (Fiber Optic and Digital Microwave) encompassing a vast and highly vulnerable 1,400 mile network.
Personally supervised reconstruction of NYC City Government communications in Lower Manhattan following 9/11 WTC disaster.
Supervised on site fiber optic splicing to provide FTTP laterals from SONET rings in the local network.
Screened, hired, trained, motivated, evaluated, and managed a team of 3 regional supervisors and 16 telecom field engineers ensuring network integrity.
Achieved 100% on time network maintenance and facilities preventative maintenance for 9 consecutive years.
Coordinated emergency repairs, build out, on-site monitoring of 3rd party excavation projects to avoid costly network damage and minimize service interruptions.
Weekly and monthly status reports of all ongoing projects were provided to upper management on time utilizing Gantt Charts and Powerpoint presentations.
Worked effectively in conjunction with the Sales teams to provide world class customer service by reviewing KPIs and SLAs.
Adeptly delivered over 30 migration projects on time and within budget.
Successfully achieved the operational goal of “0” FCC reportable outages during a 10 year period.
Consistently exceeded system availability commitments of 99.95% during a period of 110%
network growth as a result of effective staff empowerment and leadership skills.
Paul E. Miller
C: 804-***-****
********@*****.***
Experience
Assistant Facilities Manager 3/10 – 10/10
Ample Storage – Midlothian, VA
Company Info: Privately owned property management firm operating in 3 states.
Provided customer interface, including monthly rent collections, and leasing of warehouse, office, storage and retail
facilities.
Security and site access systems.
Effectively reduced the number of delinquent accounts by 18%, whereby increasing monthly account deposits. Increased monthly rental rate from 88.7% to 94.3% through effective customer interface and the ability to close the deal
Sales Associate 10/10 – 10/14
Great American Choice – Powhatan, VA
Company Info: Privately owned purveyor of wholesale foods.
Negotiated sales of quality wholesale foods to businesses throughout Virginia. Responsible for sales, delivery and
customer service.
Production Assembler - Temporary 03/15-05/15
Qubica-AMF Worldwide - Mechanicsville, VA
Company Info: One of the largest manufacturers of bowling machines and equipment in the world.
Assembled and packed for shipping various bowling machines and equipment to meet customer demand.
specifications to meet customer demand.
Meat Cutter 08/15-Present
The Fresh Market, Richmond, VA
Company Info: Large retail grocer in the U.S. Retaill sales of over $100 million annually.
Effectively and safely cut wrap and prepare fresh meat products meeting all USDA
Provide first class customer service at all times.
Paul E. Miller
C: 804-***-****
********@*****.***
Education
Certificate in IS/IT Project Management, Villanova University – Complete 1/09
Certificate in Applied Project Management, Villanova University – Complete 1/09
Certified in Essentials of Project Management, Villanova University – Complete 1/09
CAPM Certification – Project Management Institute – 2009
Certificate Supervisory & Advanced Management, Rutgers University – Complete 6/96
OSHA Certification – General Industry – since 1995
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