Customer Service Manager

CANDACE A. ROSS

204-***-**** • **************@*****.***

Handles customers with a calm and understanding disposition, maintaining enthusiasm and poise

Known to exceed customer’s expectations with a sense of humor, and a friendly smile while making them feel like a priority

Confident with a strong ambition to advance within a company with integrity and honesty

Ability to manage multiple social networks for various employers and engage individual and specific target market and demographics

Professional Ambitious Passionate

WORK EXPERIENCE

Customer Service Skills

Answered telephones and scheduled appointments, being flexible to people’s availability

Accommodated guest’s special requests, using intuition and empathy when assessing all needs

Courteously reminded guests of comment cards to allow feedback of service to improve productivity and self-growth within company

Worked as a team-player and individually to establish repeat and loyal customers

Made product knowledge a priority to ensure customers were given the best experience

Communication Skills

Strong written and oral communication with cooks and manager regarding food allergies, employee and customer concerns

Mindful and attentive of complaints, finding an immediate resolution using unbiased tact

Maintained strong communication with employees regarding alcohol consumption and up to date by- laws

Confidently trained new staff on customer service, policies, procedures, time and people management skills

Organizational Skills

Communicated with the team to ensure that our tasks were completed to a high standard

Followed provincial cleaning, safety and equipment regulations

Methodically opened and closed the restaurants and salon

Inventory responsibilities, restocking items, cleaning and tidying workplace

Graceful, careful, and safe when handling and preparing food

Multi-tasked while assisting fellow workers and

Consistently worked overtime when needed, on the feet

Able to prioritize, problem solve and stay well-organized

Rung up food bills accurately and managed cash, debit and credit card slips

Other

Worked with a team to develop a social media strategy for Spark (non-profit organization)

Worked closely with a Manitoba artist to promote his artist’s brand on social media

UNIVERSITY

University of Winnipeg 2014-2015

Public Relations, Marketing and Management Diploma Program

VOLUNTEER HISTORY

The Salvation Army 2014- Present

WORK HISTORY

Receptionist/ Claims Handler Minuk Insurance 2012- Present

Key Holder/ Sales Associate

Tan Fx

2012- 2013

Lounge Server

Earl's Restaurant

2011- 2013

Restaurant Server

The Old Spaghetti Factory

2011- 2012

Server/Bartender

Paper Town Motor Inn

2008-2011

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