Customer Service Sales

Annaornellia Geer

***-** ***** ****** 917-***-****

Queens, NY 11420 ************.****@*******.***

Objective:

To obtain a position where I can use my education and skills for mutual benefit, and where there is an opportunity for development, responsibility, and advancement.

Education and Certifications:

Florida International University Anti-Money Laundering Certified Associate (AMLCA) Certification (in connection with the Florida International Bankers Association (FIBA)) November 2014

The Culinary Institute of America Bachelors of Professional Studies: Business Management November 2008

Related Course Work:

Financial Management Human Resource Management Intro Interpersonal Communications

Accounting and Budget Management Intro to Management Psychology of Human Behavior

Economics Controlling Cost and Purchasing Leadership

Ethics Restaurant Law

Skills:

• 2+ years customer service experience. • Microsoft Suite (Office, Word, Excel, PowerPoint, Outlook).

Experience:

Wells Fargo: New York, NY 12/2015- 01/2016

Teller

• Greeted customers as they arrived.

• Processed withdrawals, deposits, loan payments and account lookups for clients.

• Cashed checks.

• Answered questions for customers and escalated complex ones to head teller.

• Processed transactions with high accuracy.

• Informed clients about bank products that could meet their needs and referred them to financial specialists.

• Balanced cash drawer at shift beginning and ending.

• Made coin and cash vault deposits in dual control.

Faneuil: St. Petersburg, FL 05/2015- 07/2015

Toll Collector

• Responsible for receiving and dispensing money accurately and efficiently while assisting customers with their

needs, and offering them services when needed.

• Adhere to strict rules and regulations determined by Florida State with the Revenue Collection Services.

• Process high volume of transactions during peak traffic conditions.

• Operate the Department’s toll collection equipment according to procedure.

• Accurately classify vehicles in a timely manner, issue receipts to motorists and write insufficient fund slips.

• Accurately complete operational reports reflecting toll lane activity. At end of shift, balance cash and prepare

accurate cash deposits on monies collected and tickets received.

• Utilize technology such as coin and bill counting machines.

• Performs the responsibilities of the toll collector supervisor when required.

Restaurant Experience:

Freelance Pastry Chef New York, NY 06/2014 – 05/2015 Pastry Chef

Scoozi Events New York, NY 04/2014 -06/2014 Pastry Chef

Delicatessen New York, NY 06/2013 – 03/ 2014 Executive Pastry Chef

Mondrion SoHo New York, NY 04/2012 – 06/2013 Pastry Assistant

Mary Queen of Scotts New York, NY 10/2011 - 04/2012 Pastry Sous Chef

Casa Nonna New York, NY 05/2011 – 10/2011 Lead Pastry Cook

The Hurricane Club New York, NY 08/2010 – 04/2011 Pastry Assistant

ABC Kitchen by Jean George New York, NY 02/2010 – 08/2010 Lead Pastry Cook

NYS Collection Fort Myers, FL 04/2009 – 12/2009

Part Time Manager

• In charge of managing the kiosk solely, and was a key holder.

• In charge of opening and closing the kiosk to include counting the cash drawer to verify daily funds.

• In charge of inventory pertaining to sunglasses, keeping an accurate account of what was sold on a daily basis.

• Responsible for making nightly deposits to the local bank.

• Worked the register using credit, debit, cash, post void, and refund transactions.

• Worked with the owner to reach daily operational goals and personal goals.

• Assisted with sales, customer service, product presentation, and maximizing profits.

Icing by Claire’s Fort Myers, FL 06/2009 – 12/2009

Third Key Manager

• Trained new staff members under my watch to be professional sales associates, to include greeting every

customer, assisting with customer’s needs, and up selling to meet our daily operational goals.

• In charge of inventory on a daily basis to include receiving shipment, scanning in all new items received, and

marking down all items that were on sale or a promotion.

• Responsible for opening and closing procedures to include daily paperwork (schedules, profit and loss statements,

daily operational goals, and daily personal goals).

• Assisted with sales, customer service, product presentation, and maximizing store profits.

• Responsible for making nightly deposits at the local bank.

Dressbarn Fort Myers, FL 03/2009 -12/2009

Sales Associate

• Opened or closed store with manager on duty.

• Placed up marketing tools such as posters, and doing wall changes due to corporate office requests before the

store opened or closed.

• Verified money transactions of the cash drawer to confirm that our deposits were correct, and the till was correct

before opening and closing.

• Did mark downs, floor changes, and securing all new merchandise entered into the store.

• Greeted customers, assisted in customer needs, as well as up sell to maximize daily personal goals.

• Worked the register to enter employee identification numbers, cash transactions, as well as credit and debit card

transactions.

Naples Beach Hotel Naples, FL 02/2009 – 12/2009

Pastry Chef

• Assisted in the preparation of pastries and desserts for catering operations, Seminole store, and HB’s.

• Assisted in the standardization of recipes and quality control of products.

• Assisted in the maintenance of proper sanitation techniques and practices.

The Market Basket Franklin Lakes, NJ 06/2007 – 09/2007

Helper

• In charge of creating sandwiches and wraps for two store locations.

• Served customers in gourmet- to- go section of grocery store.

• Packaged foods and priced for customers in the grocery store.

• In charge of catered events for customers, working the grill.

Dressbarn Poughkeepsie, NY 04/2007 – 11/2008

Sales Associate

• Responsible for all opening and closing procedures. Including helping the managers open the resister, close the

register, and recount the nightly deposit.

• Worked the register to include cash transactions.

• Greeted and assisted customers.

• Involved with visuals for the store: floor changes; shipment; monthly season changes; weekly markdowns; and the

training of new employees.

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