ARJUN KUMAR K

Tansa Nagar Thottam C-Block,

Bharathiyar University Post,

Vadavalli,

Coimbatore - 641046.

E-mail : actllo@r.postjobfree.com

Mobile : +91-950*******

Objective

Looking for a rewarding career in IT field and to be associated with a progressive organization that gives me scope to exhibit and enhance my knowledge and skills, thereby contributing to the success of the organization.

Experience

CURRENTLY WORKING IN GAVS TECHNOLOGIES AS SENIOR ASSOCIATE FROM JULY 2015 TO TILL DATE.

Worked at SYMANTEC SOFTWARE AND SERVICES PVT LTD AS “ASSOCIATE PRODUCT SUPPORT SPECALIST” FROM MARCH 2013 – JULY 2015.

Worked at SILVER DOLLAR TECHNOLOGIES PVT LTD in Coimbatore as a TECHNICAL SUPPORT ENGINEER from FEB 28 2012 - JAN 30 2013.

Roles and Responsibility

Having Knowledge in ITIL

Providing Technical support to Users of different Organizations.

Managing Server monitoring through different monitoring tools.

Worked with solar winds and Nagios monitoring tool.

Providing Technical support to Symantec product (Norton) through Phone and Chat.

Earned solid reputation for resolving complex issues and providing exceptional customer service.

Installation and configuration of Symantec products on Windows, Mac, Android and iOS.

Resolving complex issues related to virus and malware.

Creating firewall rules for network devices and programs.

Working with semi-enterprise products such as which work in desktop as well as server computers.

Resolve customer queries in a way that ensures our customers remain loyal to the Norton brand.

Symantec product knowledge: PC Anywhere, Norton Ghost, Norton Utilities, Norton System works, Norton Zone, Norton Security with and without backup, Norton Antivirus, Norton internet security, Norton 360, Online Backup, Norton internet security for Mac, Norton Mobile Security and Norton Hot-Spot (VPN Client).

Certification:

Cisco certified Network Associates (Trouble Shooting ROUTER &SWITCHES)

Technical Skills

Trouble shooting Small Office Home Office network.

PC optimization, virus removal issues, Router & Printer Configuration.

Trouble shooting real time ROUTERS & SWITCHES.

Handling Voice and Chat mode in Symantec for the GLOBAL support for NORTON Anti Virus.

Having knowledge in the BACK UP software integrated with the NORTON product.

Having knowledge in working with Windows and Mac platform.

Academic Profile

Course

Board/

University

Institution

Aggregate

B.E Computer Science & Engineering

[March 2010]

Anna University Chennai

Dr. Mahalingam College of Engineering and Technology, Pollachi

61%

HSC

[March 2006]

State board

Chinmaya Vidyalaya MHSS,Coimbatore

68.45%

SSLC

[March 2004]

Matric

Chinmaya Vidyalaya MHSS,Coimbatore

67.35%

Extra Curricular Activities

Represented college and school in Zone and Inter-district tournament in football & Athletics.

Personal Profile

Name : Arjunkumar K

Date of Birth : 25th April, 1989

Hobbies : Swimming

Languages Known : English (R, W, S)

Tamil (R, W, S)

Kannada (S)

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

Place:

Date: (ARJUNKUMAR K)

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