Customer Service Management
Resume:
Monique Hightower
Belton, Missouri 64012
actlll@r.postjobfree.com
Education
Miller Motte Technical College
Jacksonville, NC
June 2013 - July 2014
Seeking degree: Certified Medical Assistant
National American University
Overland Park, KS
Seeking Degree: Clinical Laboratory Technician
Kansas City Kansas Community College - Kansas City, KS
January 2008 to December 2009
Major: Technical Certification in Addictions Counseling
Pittsburg State University - Pittsburg, KS
Bachelor of Arts 2004
Major: Communications with an emphasis in Public Relations
Work Experience
February 2015 - October 2015 Comfort Keepers Leawood, KS
In Home Caregiver
*HHA qualified health assistance
*In Home Dietitian
*Transportation for varies tasks for clients
*General housework for disabled and elderly clients
*2 Years Experience with Respite and Hospice Care
July 2014 – February 2015 Developmental Services of Nebraska - MO North Kansas City, MO
Direct Care Professional/ Paraprofessional
*Provide opportunities for individuals to have choices, make decisions in daily living and their future goals (i.e. assist individual in day to day decisions).
*Teach community integration; assist individuals in joining community organizations of their choice. Teach problem solving skills/resolving conflicts.
*Assist/monitor/teach individuals with preparation of daytime activities; encourage good personal hygiene, *Perform daily record keeping (i.e. data collection, daily logs). Exchange information with next shift and/or with support staff and behavior appropriate in their home or apartment.
*Assist/monitor/teach individuals(s) in budgeting skills.
* Transport individuals to appropriate appointments only when necessary (i.e. person requires assistance at appointment).
*Provide leisure/recreational activities of individual(s) choice, increase individual’s self initiative in leisure activities.
*Teach/monitor individuals self management skills (in health and behavior management).
May 2013- July 2014 Community Innovations Jacksonville, NC
Life Skills Coach
*Support and supervision production activities
*Quality control procedures paperwork completion, program input and documentation
*Staff and worker safety, direct care and counseling.
*Assists workers in attaining better job skills, monitors and implements identified
May 2013- July 2014 Anna's Care Jacksonville, NC
Direct Care Professional/ Paraprofessional
* Provide services and supports as identified in each assigned person’s Individual Service Plan.
*Provide formal and informal training and assistance in activities of daily living: dressing, bathing, eating, cooking, cleaning, etc.
* Administer all ordered medications according to support as identified in the Individual Service Plan.
*Provide transportation for individuals to and from community outings/ activities and scheduled appointments as required.
*Provide supervision and support to individuals in community settings.
* Complete all skill training, progress notes, homemaker personal care, medication administration records and other work related documents.
*Observe for signs of illness or changes in health and report to supervisor and/or nurse.
*Provide Behavior Support Services as identified in the Individual Service Plan.
May 2013- February 2014 Alorica Inc. Jacksonville, NC
Direct Sales Agent for Direct TV
*High Volume Inbound Calls
November 2012 – April 2013 H&R Block Kansas City, MO
Client Relations Manager (Seasonal)
*High Volume Inbound/Outbound Calls
*Escalated Case Management
* Communication Liaison For District and Regional HRB Managers
September 2011-October 2011 Sallie Mae Campus Solutions Kansas City, MO
Tuition Payment Specialist (Temp)
*High Volume Inbound Calls
*Technical Support for College Student Websites
*Troubleshooting of Sallie Mae Debit Card and Bank
November 2010-March 2011 AMG Services Inc. Overland Park, KS
Collections Agent
*Top Caller from December 2010 to January 2011
*200+ Call Volume
*Customer Management and Service
*Set Arrangements and Settlements for Customers
October 2009-October 2010 United Parcel Service Lenexa, KS
Sorter/Unloader
*Sorting and unloading of trailers
August 2008-June 2009 Seton Center High School Kansas City, MO
School Counselor
*Academic Advisor and Behavioral Interventionist
*Student Record Management and Casework
*Community Resource and Outreach Programmer
November 2007-August 2008 Encore Receivable Management Olathe, KS
Collections Agent
*Bank of America Credit Card Payments and Negotiations, 90-150 DPD
*Inbound and Outbound Call - +200 call volume
July 2006-October 2007 Sprint Overland Park, KS
Provisioning Specialist III
*Data Entry and Auditing of E911 Database for Emergency Services
*Contact Correspondence by Phone and Email
May 2004-February 2005 Chrysler Financial Inc. Shawnee, KS
Customer Service Representative
*Inbound and Outbound Calls - 200+ call volume
*Payment Resolution
Contact this candidate