Customer Service Sales
Resume:
Scott McQuillan
**** ********* ***** ******, ** *5002/ Cell-513-***-****/ email *****.*********@*******.*** EXPERIENCE
Nielsen (Sales/Operations Manager) 2003-Present
Set goals and quotas for my direct reports for both Sales and Operations reps
In charge of hiring and developing employees. Also, if necessary disciplinary actions followed by separating employees
Responsible for remaining within the budget for the market in both expenses and over time
Communicating new initiatives and conducted training accordingly Nielsen (NPM Field Trainer) 1996-2003
Ran a territory for the National Sample in Ohio, Kentucky and Indiana
Took this territory from rank 100+ to top ten daily on performance
Won Multiple contests and earned accolades as a top performer to include the National Rep of the Month on several occasions
Trained new hires to be successful in the job
SKILLS
13 years’ experience managing sales and service personnel from remote location
19 years of Customer Service/Sales Experience
Accustomed to working in a team environment
Experienced working with a diverse customer base
Excellent public speaking skills
EDUCATION
University of Cincinnati- Received a Bachelors of Science in 1995 (Secondary Education)
Enrolled in Succession Planning 2004
Management Mentor since 2007
Completed the following courses:
o Exploring Unconscious Bias 12/2015
o Infrastructure On/Off Boarding Process 4/2013
o Managing an Inclusive Environment Focus Groups 3/2013 o Managing an Inclusive Work Environment 3/2013
o Smart tools SIPOC mapping, Cause and Effect, and Breakthrough Brainstorming 1/2012
o Understanding Corporate Reputation 9/2012
o Business Finance and Cost Leadership 8/2010
o Power of Business Process Improvement 3/2010
o Managing People and Performance 12/2008
Technical Skills Summary
Software: Microsoft Office Suite products (expert level)
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