Customer Service Sales
Resume:
HEATHER L. KIRBY
* *’BRIEN PLACE • Logy Bay, NL • A1K 0B9
*******.*****@***.** • 709-***-****(c)
WORK EXPERIENCE
RIO, Avalon Mall, St John’s, NL 2015 – Present
Shift Manager, Eclipse Stores Inc.
Rio is a sister store to Eclipse, owned by Eclipse Stores Inc. This is a locally owned and operated clothing company with its single location in the Avalon Mall.
I provide exceptional customer service.
I am responsible for the store when the Manager and Assistant Manager are not present, which includes break schedules, store/POS issues, floor management and sales goals.
Duties include:
o Coaching and boosting morale of co-workers.
o Working as a team, as well as an individual to ensure sales goals are reached. o Opening/Closing store; extremely comfortable with using POS.
Currently assisting at the Eclipse Stores Inc head office weekly to lend a hand during photo shoots in studio and on location around St. John’s; also being trained in knoweldge and executions regarding E-commerce operations.
RIO, Avalon Mall, St John’s, NL 2014 – 2015
Assistant Manager, Eclipse Stores Inc.
Rio is a sister store to Eclipse, owned by Eclipse Stores Inc. This is a locally owned and operated clothing company with its single location in the Avalon Mall.
Provided exceptional individualized customer service.
Duties included:
o Enforcing and merchandising sales floor
o Team management
o Customer service,
o Using the Point of Sale (POS) computer system
o Preparing weekly paperwork and sales goals
I helped manage the sales floor as a team with the store Manager, which included boosting team morale, break schedules, and coached my co-workers on the sales floor.
In charge of opening and closing the store, this included paperwork, balancing financial at the end of day, and the overall security and safety of the store.
Completed weekly payroll documentation.
Shipping and Receiving of stock into store inventory.
Assisted in the recruiting, hiring and termination of sales associates. ECLIPSE STORES INC, Avalon Mall, St John’s, NL 2013 – 2014 Assistant Manager, Eclipse Stores Inc.
Eclipse is a locally owned and operated clothing company with 68 stores across Canada and an online store as well.
I have worked with senior company administration in-store and at Eclipse Stores Inc head office on monthly merchandising operations projects.
I provided exceptional individualized customer service.
Duties included:
o Enforcing and merchandising sales floor
o Team management
o Customer service,
o Using the POS
o Preparing weekly paperwork and sales goals
I helped manage the sales floor as a team with other management, which includes boosting team morale, break schedules, and coaching part-timers on the sales floor.
I was in charge of opening and closing the store, which includes paperwork, balancing financial at the end of day, and the overall security and safety of the store.
Completed weekly payroll documentation.
I am trained in selecting, preparing and packaging online orders from our store to be sent out for our e-commerce store which was started this past year
Creating and managing weekly schedules.
ECLIPSE STORES INC, Avalon Mall, St John’s, NL 2010 – 2013
Held the position of the Emergency Keyholder, Eclipse Stores Inc.
Provided exceptional customer service.
Opened and closed the store, which included paperwork, POS procedures and being responsible for the store keys and safety.
Managed the floor when management was not present, including signing for paperwork, assigning breaks and sales floor management.
Processed stock as it arrived at store, prepared it to place on the sales floor. TWISTED SISTERS BOUTIK, Water Street, St John’s NL 2008 – 2010
Opened and closed the store, including deactivating and activating security system on premises.
Used social media to promote business, including special events, sales and new items in stock. HEATHER L. KIRBY
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WORK EXPERIENCE (cont’d.)
Special ordered various merchandise worldwide.
Knowledgeable on stock that was in-store, including manufacturer and product information.
Individualized customer service.
MICHAEL’S ARTS&CRAFTS, Stavanger Drive, St. John’s 2005-2008
Supervised cashiers, cash deposits and refunds, while helping people with questions about the products that were in the store.
Supervised break schedules and front end deliveries, including replenishing front end stock.
Developed knowledge on arts and craft supplies.
Provided exceptional customer service.
EDUCATION
MEMORIAL UNIVERSITY OF NEWFOUNDLAND AND LABRADOR CONVOCATED MAY 2014 Bachelor of Arts
Double Major in Communications Studies and Folklore GONZAGA HIGH SCHOOL, St. John’s, NL 2006
Completion of Grade 12
CERTIFICATIONS
Digital and Social Media Program, Gardiner Centre, St. John’s, NL Current First Aid Safety Course, St John’s, NL 2014
SKILLS
Time management
Multitasking skills
Leadership; Coaching
Visual Merchandising
Social Media; Facebook, Instagram, Twitter, LinkedIn, etc
Strong written and oral communication skills
Paperwriting
Fieldworking
Interviewing
Computer/technology Savvy
References
Ms. Stephanie Pennell Telephone: 709-***-****
District Manager / Former Manager, Store #4
Pseudio Inc.
St. John’s, NL
Ms. Meghan Bartlett Telephone: 709-***-****
**********@*****.***
Store Manager; Rio, Store #2
Eclipse Stores Inc.
St John’s, NL
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