Manager Customer Service

Greg Jones

Director of Recruiting and Training - Smithfield's BBQ

Raleigh, NC 27610

************@*****.*** - 573-***-****

WORK EXPERIENCE

Director of Recruiting and Training

Smithfield's BBQ - Cary, NC - November 2015 to Present

• In charge of 36 stores for all training

• Training Strategy: Responsible for overall training strategy, plan & curriculum development for each store with new and consistent program

• Worked daily with managers for customer service

• Responsible for hiring, training, firing and retention of all manager for the company

• Identified and promoted 5 general managers to training general managers

• Assisted and worked alongside both CEO and President with weekly conference calls and/or meetings to discuss new program and retention

Training Store GM/ General Manager

Applebee's - Raleigh, NC - March 2004 to October 2015

• Annual Sales Volume: $2.8-$3.8 million

• Hired in as Assistant Manager-promoted to GM in 2005

• Responsible for both the FOH and BOH and is fully cross trained in all functions

• Maintains 25.1% food cost and ranks in top 10% of stores for profitability

• Supervises a staff of over 60+ employees and handles all personnel decisions including hiring, firing, promotions, retention and scheduling

• Full responsibility for daily, weekly and monthly P&L

• Handles all budgeting, sales forecasting and marketing

• Is responsible for ongoing 100% customer satisfaction

• Has developed and mentored several employees with promotions into management

• Further duties include the P&L, banking deposits and daily opening and closing

• Oversees training of all staff in order to maintain a safe workplace for all employees and guests

• Is a training store for all new management hires and corporate hires in the Raleigh area

• Was awarded "Turnaround GM of the Year 2007" for entire Applebee's company

• Transferred to Raleigh, NC in 2009

(Reason for leaving: not satisfied with future opportunities with this franchisee) Training Manager/ Multi Unit Operator

Horny Toad Bar and Grill - Lake Ozark, MO - May 2000 to March 2004

• Annual Sales Volume: $16.25 million

• Oversaw the daily operations of an entertainment complex of 3 restaurants, 7 bars, night club and sports entertainment facilities, 24 hour marina

• Was responsible for all personnel matters of full staff of 8 managers, and staff of 130

• Responsible for all cash handling, deposits, reports

• Assisted with the booking and scheduling of all entertainment acts

• Handled all year end reporting and budgeting

• Voted "Best Restaurant at the Lake" 2001-2004

(Reason for leaving: Applebee's offer with opportunity for advancement) FOH Manager

Andres Restaurant - Lake Ozark, MO - December 1998 to May 2000

• Annual Sales Volume: $1.5 Million- $2 Million (Fine Dining Restaurant)

• Hired in as a server and was promoted to Manager

• Responsibilities included: daily opening and closing, daily specials, and menu input

• Trained in the FOH with emphasis on computer data entry to ensure accurate P&L (Reason for leaving: management opportunity)

EDUCATION

Associates in Biology

Virginia Wesleyan University - Virginia Beach, VA

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