Management Manager

ALESSANDRO AZEVEDO LEMBI DE FARIA

***** ******* ***** *** **** Raton, FL 33498

561-***-**** actliy@r.postjobfree.com

SENIOR-LEVEL INFORMATION TECHNOLOGY EXECUTIVE

Strategy & Analysis Interface Development Relationship Management Executive leader with expertise in all facets of information technology including infrastructure development, crisis management, and business development within a high-profile corporations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions.

Strategic Business Planning

Crisis Management

Project Management

Continuous Improvement

Website Development

Process Improvement & Best Practices

Budget Development & Management

Contract Negotiations & Management

Infrastructure Design & Implementation

Multilingual: English, Portuguese (Fluent)

and proficient in Spanish

Cost Containment

System Architectures

Security Management

Interface Development

Programming & Design

PROFESS IONAL EXPER I ENCE

BRD – Brasil Distressed 2013 – 2015

IT Consulting and Advisor

Diagnose and Troubleshoot hardware and software issues across multiple platforms

Provide management hardware recommendations and purchasing at all levels

Build, develop and Maintain Network Infrastructure and Security policies

Install, configure, maintain & troubleshoot software packages including Microsoft Office and Windows Server 2012

Document troubleshooting procedures for help desk T-REX COMPUTING LLC 2009 – 2015

Project Manager

Successfully develop continuous strategy and business planning in development of business and technology

Create and implement sales and marketing strategies for brand recognition and market position

Provide management of hardware recommendations and purchasing at all levels

Build and maintain relationship with C-level client management and through contract negotiations

Managed and maintained Network Infrastructure, Security Policies, Servers, Workstations, and Technical Support for over 25 offices in several locations in the tri-state area (NY/NJ/CT)

Grew sales of hardware from $90K to $1M annually through e-commerce sites such as eBay & Amazon GARTNER 1997 – 2009

Interface Developer, Corporate Intranet (2006-2009)

Provided maintenance and support of the corporate intranet

Created and develop departmental web presences within Gartner’s intranet

Developed new design and user accessibility of the corporate intranet

Assisted on the launch of new products and re-design of research on the corporate intranet Sr. Manager of Quality Assurance & Support – IT/Online Services (2003-2006)

Managed, maintained and trained helpdesk for clients supporting Windows, Mac OS and Unix

Partnered directly with Management and Senior Level clients in providing targeted solutions

Provided HTML programming, design, support and distribution of all non-web products to clients

Significantly reduced website downtime by developing and implementing rigorous biweekly testing processes

Administered weekly and daily management of FTP Server and Lotus Notes Servers

Responsible for the annual creation and development for Worldwide Benchmark CD for clients

Monthly creation and design of multiple CDs for all company events to be distributed to clients

Support Sales and Client Services with client and contractual issues at a senior level

Participated in meetings with sales department providing technology strategies for clients (C-Level) Alessandro Azevedo Lembi de Faria Resume, Page 2

Instrumental member of the transition team in the META Group Integration of non-web deliverables Sr. Manager of Testing & Support – IT/Online Services (2000-2003)

Managed helpdesk for clients, providing support for over 200 clients

Worked directly with clients to provide solutions to any problems not solved by 1st and 2nd tier level support

Initiated audit of client base to eliminate unpaid use of Meta Group services and deliverables, reducing costs by 40% and altered traffic model to improve reliability

Maintain FTP Server, security policies, access control and network infrastructure

Hardware implementation and security

Manager of Testing & Support for Clients (1998-2000)

Primary responsibilities regarding helpdesk, client services, server management and non-web deliverables

Provided technical training for all helpdesk employees and created service manuals

Designed and implemented in house CD-ROM production saving over $150K a year in costs

Maintain FTP Server, security policies, access control and network infrastructure Manager of Multimedia & Web Design (1997-1998)

Managed the design and development of multimedia content for web and non-web related projects

Developed and designed monthly CD-ROM deliverable for clients (1000+ CDs distributed monthly)

Design and develop presentations for web and CD delivery

Provided Video editing for presentations

INTRONET 1995 – 1997

Director of Programming and Computer Design

Designed and programmed design and usability network’s web interface

Responsible MPEG encoding and decoding

Successfully provided technical support for end users

CD recording and creation

Hardware maintenance and upgrade

Screen design and animation

EDUCAT ION & CREDENT I ALS

Bachelor’s Computer Science - SUNY PURCHASE, NY

Certification, Lotus Notes Administrator

Certification, Project Management Professional, PMP (Pending) Certification, CISSP (Pending), CEH (Pending)

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