Customer Service Manager

Nizam Qutubuddin

**** ******* ***** • Fairview Heights, Illinois 62208 • 618-***-**** • *****.**********@*****.***

Relocating to 3509 Cornflower Trail, Northbrook, Illinois

CAREER OBJECTIVE: Seeking an entry-level position in Business Management

EDUCATION

University of Missouri, St. Louis, Missouri

Bachelor of Science in Business Administration, August 2013

Concentration: Business Management

Activities: Marketing Manager for the Student Association, Public Outreach, Committee

Member for Muslim Student Association

EXPERIENCE

Bank of America/Adecco [St. Louis, Missouri]

Office Clerk, Mailroom Clerk, January 2015 – April 2015

Sort and open mail

Process and negotiate checks

Sort and process mail

File mail into proper department

Missionary Oblates of Mary Immaculate [Belleville, Illinois]

Mailroom Clerk, April 2014 – June 2014

Sort and separate mail to be processed

Count and sort cash and checks

Process mail orders using Studio Enterprise software

Abacus Service Corporation/ CitiGroup, [O’Fallon, Missouri]

Office Clerk, January 2014 – February 2014

E-scrub and sort mortgage files to be scanned and documented into system

Scan mortgage files into Kofax Capture 10 computer scanning system

Blimpie Subs & Salads, [O’Fallon, Illinois]

Manager, September 2010 – February 2014

Responsible for recording all inventory processes

Developed strategic plans to conduct transactions in higher volume environment to increase revenue

Responsible for creating daily reports of operations for the owners

Responsible for training staff to excel in Customer Service

Responsible for collaborating with owners to ensure compliance of all Federal, State and local laws

FoodCorp, [St. Louis, Missouri]

Warehouse Operations Manager, May 2011 –June 2012

Created and processed invoices and purchase orders using RMA logistics software

Maintained electronic records of customer orders and inventory

Consulted with large vendors to ensure timely delivery of all food products

Analyzed warehouse workflow, identified potential bottlenecks and recommended solutions to senior management

Managed all warehouse inventory inflows and outflows

Proposed/implemented solutions to improve warehouse operations efficiency

KEY COURSES:

Logistics and Operations Management, Financial Accounting, Managerial Accounting, Human Resource Management, Strategic Management, Employee Training and Development, Business Writing, Microeconomics, Business Statistics, Basic Marketing, International Marketing, Basic Calculus, Basic Probability and Statistics, Advanced Management and Organizational Behavior, Legal Environment of Business and Macroeconomics

SKILLS

Windows, Mac OSX, RMA Logistics Software, Statistical Data Analysis, Financial Analysis, Generating and Analyzing Reports, Microsoft Office (excel, word, power point, outlook), Consulting, Collaborating with team members, Management

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