Healthcare Operations
Resume:
Kendall Blake Oxendine *** New Kent Street • Lumberton, North Carolina 28358
**********@*****.***
MISSION ALIGNMENT • LEADERSHIP • STAFF DEVELOPMENT
Hands-on, motivational leader with challenging managerial experience achieving or exceeding desired business outcomes. Exceptional ability to clearly translate complex issues into actionable plans aligned to short and long-term requirements. Establish quick rapport with co-workers, professionals and staff. Exercise diplomacy and tact; enjoy a reputation of relational excellence, and overcoming obstacles critical to performance metrics. Uphold highest standards for ethics and quality. Effectively evaluate and proactively manage performance against relevant benchmarks.
Knowledge Areas
Provider Recruitment • Healthcare Operations • Contract Negotiations
Business Development • Sales & Marketing • Process Improvement • Financials
CAREER TRACK & PERFORMANCE DRIVING FORCES
(NON-CHRONOLOGICAL ORDER)
LEADERSHIP OPERATIONS HEALTHCARE MANAGEMENT EXPERIENCE
DIRECTOR OF PATIENT SERVICES 2013 - 2013
ROBESON HEALTH CARE CORPORATION Pembroke, North Carolina
Responsible for the overall patient services provided in the clinical setting, utilized excellent interpersonal communication, writing and supervisory skills. Effectively worked with a diverse group of executive, clinical and first line administrative staff. Maintained a diverse knowledge of lab operations, infection control, continuous quality improvement, risk management, health education and strategic planning.
Responsible for daily operational and fiscal activities of eight (8) remotely located outpatient clinics. With eight (8) direct clinic manager reports, ensured appropriate operational and daily utilization of eighty (80+) plus providers, nurses and clerical staff.
Within three months of employment implemented protocol effectively streamlining communication and dissemination of information between administration and remote sites, resulting in timely task completion.
PRACTICE MANAGER 2012 - 2013
CAPE FEAR VALLEY HEALTH SYSTEM Fayetteville, North Carolina
Responsible for managing clinic operations to include, but not limited to, front desk reception and scheduling, nursing functions and overall management responsibilities. Coordinated all office management and personnel activities in order to ensure efficient patient flow and appropriate staffing. Worked effectively with Providers, Administration and Physician Billing Department to ensure efficient office operations.
Successfully supervised the coordination and conversion from paper charts to electronic medical record, in effect increasing patient satisfaction, throughput and the visit experience.
Advised, lead and mentored a clinical and clerical staff of seventeen (17), creating a best practice model.
Kendall Blake Oxendine Page 2
HHD S1/PLATOON LEADEr 2001 - 2004
United states army reserves Fayetteville, North Carolina
Womack army medical center
3274th USAH
Planned, coordinated, monitored, evaluated, and advised unit commander and staff in both medical and non-medical areas of patient evacuation and treatment, organizational administration, supply, training, operations, transportation and maintenance. Responsible for company level personnel administration to include supervision and effective administration of new soldier in-processing, birth-month-audits of personnel files, facilitation and planning of SRPs and maintenance of Officer Evaluation and Non-Commissioned Officer Evaluation Records.
Successfully completed OERs and NCOERs of company level personnel administration for 95 Officers and 80 Non-commissioned officers.
Selected as inspector for Organizational Inspection Team at battalion level.
Platoon Leader for patient administration section, with responsibility for seven to ten (7-10) enlisted and non- commissioned officers.
Business Development Specialist / Project Manager 1999 - 2004
Cape Fear Valley Health System Fayetteville, North Carolina
Consistently delivered exceptional results developing opportunities and managing multiple projects to successful completion. Planned and managed complex projects from inception through delivery. Recruited physicians, CRNAs, PAs, and FNPs, negotiated contractual salaries and benefits. In addition, advised C-Level executives on new business development and acquisition opportunities to successfully achieve revenue targets for a range of medical, mental, and healthcare relocation and facility services.
* Worked successfully with cross-functional teams to include Legal, Risk Management, Human Resources, Executive Leadership, Engineering, Surgical and Medical Service Line departments as well as Ancillary Services to achieve desired outcomes. Assumed all contract negotiations for employed providers and various service-related contracts.
* Demonstrated superior negotiation skills in securing a mental health/substance abuse agreement with the Federal Government at 100% reimbursement rate compared to an industry average of 80- 90%.
* Project lead for business negotiations related neurosurgical and pediatric acute care after hour services, complying with EMTALA requirements.
Administrative Director (Interim) 1998 - 1999
Healthkeeperz (formally TLC Home Health Agency) Pembroke, North Carolina
Served in an interim role to drive revenue achievement for outpatient clinics, personal care and medical equipment divisions. Effectively managed a staff of approximately two hundred (250) employees, with six (6) direct reports. Responsible for managing financials, compliance, training and development, policy development / improvement and clinic construction management.
Excelled throughout length of service. Formulated and implemented key changes in billing procedures, internal communications, procurement, and operational policies to positively impact profitability and staff morale. Increased durable medical equipment revenues by 22%, and grew nursing division market share 10%.
Planned and coordinated construction, staffing, acquisition of diagnostic, office equipment and supplies for a family medicine and urgent care clinic prior to the one (1) year project deadline.
Kendall Blake Oxendine Page 3
Project Manager 1995 - 1998
University of North Carolina Hospitals Chapel Hill, North Carolina
Directed key operational activities for a free-standing ambulatory care outpatient facility ensuring optimal patient care, patient satisfaction and improved efficiencies. Directed fixed asset inventory functions for twenty-two (22) primary, specialty, and sub-specialty clinics. Evaluated policies and procedures and managed process improvement efforts, and took a leading role in facility planning and relocation execution.
Occupancy planning project lead for university-affiliated outpatient clinics. Upon completion of construction for new neurosurgical hospital, successfully relocated four clinics with 50,000 annual visits with no adverse patient impacts.
Coordinated reengineering and configuration efforts of clinic waiting areas, improving check in functions and patient throughput; subsequently reducing patient wait time by 15 minutes.
SALES EXPERIENCE
SALES EXECUTIVE 2004 - 2012
North Carolina/South Carolina
Sales career to include promotion and marketing of material and services within various industries to include healthcare, industrial, manufacturing, state and federal institutions. My employer(s) included international and multi-billion dollar publicly and privately owned medical device, pharmaceutical and maintenance, repair and operations organizations. With more than eight (8) years of customer service and engagement, I was able to successfully engage appropriate customer contacts, conduct discovery processes and identify solutions to meet the needs of the customer. Below highlights just a few achievements over a diverse customer segment group:
Penetrated public university within two (2) months of hire to establish relationship with IT team and electrical contractor resulting in $170,000 cabling opportunity. Relationship continues as company was selected integrator for future cabling projects as well as identified telephony service contractor.
General Contractor in southeast initially interested in SMART boards but extended sale by also identifying telephony needs, resulting in $45,000 total sale.
Created industry specific Sales Plan outlining district objectives to further penetrate $18 Million Food & Beverage customer base.
Within first year, expanded an inherited territory dramatically in revenue and profitability. Achieved $1.4 Million by growing sales volume from 76% to 104.6%. Successfully grew overall sales to $1.7 Million and extended sales to $1.9 Million year over year.
Effectively implemented corporate initiatives with multiple National Accounts. Increased safety spend by 12% with Ingersoll Rand, extended Jan/San line by $20,000 in healthcare account via Premier Group Purchasing
Organization (GPO) and implemented vendor managed solution(s) within another Premier GPO account increasing overall spend by $70,000 in one (1) year.
Worked extensively with Ingersoll Rand in Kaizen event to reduce and in most cases eliminate hand injuries (i.e. cuts) during the manufacturing processes. Participated in Gemba walks and 5S projects.
Developed effective new and existing product training programs that included operating room physicians, nurses, and technicians to promote products and improve patient outcomes.
Produced $1.2 Million in sales. Highlights include growing sales by 700% within 90 days for a newly assigned existing military account, and presented and sold multiple instrument sets to over $100,000.
Kendall Blake Oxendine Page 4
OTHER MILITARY EXPERIENCE
AIRCRAFT STRUCTURAL SPECIALIST 1990 - 1992
UNITED STATES AIR FORCE Tinker AFB, Oklahoma
Responsible for corrosion control and airframe repair of Airborne Warning and Control Systems (AWACS) aircraft. Required expertise in sheet metal fabrication, fiberglass, honeycomb and tubing assembly, aircraft cable testing and application of protective coatings.
As student leader with responsibility of two hundred (200) airman, in 3762nd Student Squadron, Sheppard Air Force Base, was awarded "Outstanding Performance" rating for unit effectiveness, becoming the FIRST non- prior service student squadron in the history of the USAF Air Training Command to receive this rating.
EDUCATION AND DEVELOPMENT
LIFE/ACCIDENT & HEALTH INSURANCE PRODUCER 2016
NC License # 17825760
SIX SIGMA GREEN BELT 2011
Villanova University Home Study
MBA – BUSINESS ADMINISTRATION • 3.7 GPA 2003
University of North Carolina Pembroke, North Carolina
Bachelor of Science in Public Health – Health Policy & Administration • 3.6 GPA 1995
University of North Carolina Chapel Hill, North Carolina
ORGANIZATIONS & ASSOCIATIONS
Member, Medical Group Management Association • Affiliate, United States Army Medical Department Regiment
MILITARY SERVICE
2nd Lieutenant, Medical Service Corps, US Army Reserves (2001 – 2004) • Sergeant, US Air Force (1990 – 1992)
Contact this candidate