Support Technical
Resume:
MOHD RIDZUAN BIN MUHAMAD_RUDZI ********@*****.***
No 9,Jln U2/39 Tmn. TTDI Jaya, 40000 Shah Alam Selangor
012-******* (HP).
OBJECTIVE
To gain more challenge experiences in technical aspect, administration, analysis and networking leading to be highly professional personnel.
PERSONAL STRENGTH
Dependable, cooperative, goal-oriented and willing to learn. Cheerful disposition with ability to get along with others across all levels.
PERSONAL EXPERIENCE
MURPHY OIL CO LTD –
IT Support, Oct 2013 – Nov 2014
Accomplishment and responsibilities
Be part of IT support team to provide efficient support to users
Install,maintain .troubleshoot and support desktop/laptop/workstation computers, printers. Blackberries,iPhones and other peripherals
Investigate and resolve computer software and hardware problems of users.
Maintain inventory which may include hardware,software or various item
Maintenance of PC hardware and equipment.
Provide support in migrated user from IBM Lotus email into Office 365 environment and Ms Outlook usage within client-desktop level.
Configure and supply Cisco IP phone. Perform configuration using CUCM ( Cisco Unified Communication Manager )
Provide IT support to user vie phone/in-person/remote support/email concerning the use of computer hardware and software including printing,networking . email and OS
Assist local IT manager with administrative tasks
AFFIN BANKING GROUP – ( CLIENT FOR IBM)
End User Support (IBM Contractor), June 2012 – Sept 2013
Accomplishment and responsibilities
Provide technical supports to Affin's Infrastructure for nationwide branches either by remote access or onsite support.
Perform end user support in hardware, software implementation for desktop level.
Provide IT support to user on notebook/desktop/printer/Smart Phone and etc.
Support users on software application (Office application/in house application).
Maintenance of PC hardware and equipment.
Hardware/software troubleshooting/maintenance/updates, Installation & configuration of operating systems, drivers, software patches & other PC peripherals .
Work with vendor or 2nd level on all technical escalation reporting issues.
Involve with branch relocation or new setup branch for Affin Banking Group.
SMITH INTERNATIONAL INC.
IT Support, May 2010 – May 2012
Accomplishment and responsibilities
Provide technical supports to internal staff within regional (Asia Pacific ) via email, telephone, remote access or onsite support.
Perform end user support in hardware, software implementation and assets tracking.
IT support to user on notebook/desktop/printer/Smart Phone and etc.
Support users on software application (Office application/in house application).
Maintenance of PC hardware and equipment.
Involve with purchasing for IT peripheral like laptop, battery and others.
Hardware/software troubleshooting/maintenance/updates, Installation & configuration of operating systems, drivers, software patches & other PC peripherals .
Configuration using RIS Image or Manual installation ( Win XP SP3 & Win 7 Image ) and set up user account with preferences set of GPO
Using AD to check user account and movement PC within correct OU.
Using SCCM( SMS ) to push certain software to remote location .
Involve in setting live meeting or webcast for user for Group or Individual Conferencing.
Support range of HP MFP printer on basic technical issue
Work with vendor or 2nd level on all technical escalation reporting issues.
FREELANCER – IT SUPPORT
Sept 2008 – Apr 2010
Accomplishment and responsibilities
Support consumer base with dealing to personal PC and Laptop usage
Offer solution and perform troubleshoot towards IT related problem either on hardware or software
Involve with small scale network setup based on ad hoc project which involve cabling and deal with switch
LENOVO MALAYSIA
Customer Care,June 2008 – August 2008
Accomplishment and responsibilities
Act as team handling complaint and escalation from Customer from AUS and NZ segment related towards product or services provided by Lenovo
Provided resolution and offer solution for complaint log
Liaise with several internal department for resolution approached offer to customer
Provide assistance and advice for other unrelated query incoming from customer such as warranty and other
EDS MALAYSIA
Helpdesk Analyst,Nov 2006 – May 2008
Accomplishment and responsibilities: Supporting Client ABN Amro
provide technical support and troubleshooting to IT Infrastructure as 1st level
Using ticketing tools and follow escalation process for outstanding cases
Perform Inbound and Outbound call and remote support to client’s pc
Handling offline job for assisting with create client request thru request system
Provide assistance for case follow up or inquiry within IT support .
Using tool likes citrix metaframe, remote tools, ibm client interface while provide assistance towards client problem solving
IBM MALAYSIA
Helpdesk Analyst,Jan 2005 – Oct 2006
Accomplishment and responsibilities: Supporting Client MAS ( Malaysia Airlines System )
Working in rotating shift hours ( 24 x 7 )
provide technical support and troubleshooting to all MAS stations Worldwide thru
phone, e-mail,telex, fax as 1st level support for their IT infrastructure..
Preparing report on daily basis
Escalate call to Service Centre via ticketing tools and follow escalation process for outstanding cases
Perform Inbound and Outbound call and remote support to client’s pc
Liaise with vendor like SITA and also local ISP in Malaysia to bring up network infrastructure or connectivity either data or voice within SLA for client.
Attending technical knowledge session which been provided by 2nd level team either for existing or new deployment application /hardware within MAS
Using tool likes remote tools, ibm client interface while provide assistance towards client problem solving
GETRONICS SDN BHD
Helpdesk Analyst,Jan 2004 – Dec 2004
Accomplishment and responsibilities: Supporting Client MAS ( Malaysia Airlines System )
Working in rotating shift hours ( 24 x 7 )
provide technical support and troubleshooting to all MAS stations Worldwide thru
phone, e-mail,telex, fax as 1st level support for their IT infrastructure.
Preparing report on daily basis
Escalate call to Service Centre via ticketing tools and follow escalation process for outstanding cases
Perform Inbound and Outbound call and remote support to client’s pc
Liaise with vendor like SITA and also local ISP in Malaysia to bring up network infrastructure or connectivity either data or voice within SLA for client.
Using tool likes remote tools, ibm client interface while provide assistance towards client problem solving
COMPUTER SYSTEM ADVISERS BHD
Customer Support/ IT Engineer, Jan 2003 – Dec 2003
Accomplishment and responsibilities:
Outsource as standby Engineer at 2 client site:
1.British American Tobacco
Perform job as a backup engineer
Maintain their IT infrastructure & application
Doing remote troubleshoot using netmeeting
Prepare workstation for users
Deal with vendors
Doing presentation setup
2.Motorola
Perform job as a helpdesk & engineer
Escalate problem to engineers through Remedy System
Using Remedy system
Doing remote troubleshoot using Netmeeting & Timbuktu 2000
Prepare workstation for user
Handling call from user regarding IT issue & problem
Support their IT application & infrastructure
RHB SECURITIES ( M ) SDN BHD
BFE/PC Support Officer, April 2002 – Dec 2002
Accomplishment and responsibilities:
maintain and managed BFE and Back office System
involve in technical job like troubleshooting PC and Network across external and internal user.
doing patching and cabling for network infrastructure.
liaise with KLSE and other vendor in solving problem
also doing helpdesk job as 1st level support
BUMIHIWAY ( M ) SDN BHD
Technical Support, July 1999 – April 2002
Accomplishment and responsibilities:
maintain and managed Windows NT Server 4 & 2000
involve in technical job like troubleshooting PC and Network across Group of Company
doing patching and cabling for network facilities/infrastructure
assist in management of mail Server
Developed simple webpage for internal Department using Microsoft Frontpage 2000 and simple HTML Language
Perform System Administrator job for NT4 server
Involve with several small project to setup physical network for sites office and subsidiary which involve activities with installation and testing hub,switch and jet direct for network printer .
AKADEMI INFOTECH MARA
Industrial Placement Trainee, Jan 98 – March 98
Accomplishment and responsibilities: Involved in technical team in maintain the network facilities, assist end user and assembly PC
EDUCATION
AKADEMI INFOTECH MARA, KUALA LUMPUR
International Diploma in Computer Studies (2000)
(NCC Education and Training)
SEKOLAH MENENGAH TEKNIK ALOR SETAR.
Sijil Pelajaran Malaysia (SPM)-1995
SEKOLAH TUANKU ABDUL RAHMAN, ALOR SETAR.
Penilaian Menengah Rendah (PMR)-1993
PROFESSIONAL CERTIFICATES
ITIL FOUNDATION V3 - 2010
SKILL SPECIALITIES
OPERATING SYSTEM
Microsoft DOS Rel 5.x, 6.x, Windows 3.x
Windows 95 Rel I, Rel II, Windows 98,Windows ME, Windows XP Home and Professional Edition,Windows NT 4 and 2000
OS400 Operating System
Mac OS 9, Mac OS 10.2
APPLICATION PROGRAMMING
Cobol, Pascal,
Dbase Rel 3.x, Rel 4,Rel 5,
WEB PROGRAMMING
Microsoft Frontpage Rel. 98, 2000
Hypertext Markup Language (HTML) - Basic
TECHNICAL
Setup/Repair/Install Computer hardware & Software (Server/PC)
Networking TCP/IP
Cabling and Trunking network
Install hub & switch for small LAN
Configuration print server
Microsoft and Novell Netware Networking
OFFICE AUTOMATION & APPLICATION
Microsoft Office Application
Nestcape, Internet Explorer,Mozilla firefoxand others
Autocad Rel. 14
Microsoft Project 98
Norton Antivirus Client and Enterprise Rel 97,98,2000,2001,2002, Mc Afee, Trend Micro Antivirus
Winzip, Power Archive
BFE System ( System interface for remisier for broking with KLSE )
Pegasus Mail, Nestcape Messenger and Microsoft Outlook,Lotus notes
Remedy System, Service centre
Netmeeting, Timbuktu 2000,VNC,Remote Desktop.Dameware,Bomgar
Citrix Metaframe web
PGP Symantec
Filezilla
PERSONAL BIODATA
Name: Mohd Ridzuan Bin Muhamad Rudzi
IC No: 780***-**-****
Home address: C-70 Taman Wira Mergong, Jalan Puyu 2, 05150 Alor Setar, Kedah Darulaman.
Mailing address: No. 9,Jln U2/39, Tmn TTDI Jaya,40000
Shah Alam Selangor
Citizenship status: Malaysian
Race: Malay
Religion: Islam
Date of birth: 08 June 1978
Age: 37 Years
Marital status: Married
LAST DRAWN SALARY
1.
RM 5500
REFERENCE
2.
3.En. Mohd Bakhlis Baharuddin
IBM
4.En. Zairil Anuar Bin Azman
Ministry of Finance, Putrajaya
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