Management Engineer

Chetan Purao

Ph. 91-992*******, 022-********

E-mail: ***********@*****.***

Summary of Qualification:

●Effective at multitasking and working under pressure to accomplish overall objectives.

●A fast learner and a committed collaborator, adapting easily to new environments.

●Strong analytical skills.

●Ability to work independently on numerous activities and prioritizing them properly while meeting deadlines.

Technical Skills:

●Hands-on Experience on Network Devices:

●SWITCHES:CISCO CATALYST 2960, Express 500 series switches, CISCO CATALYST 3750

●ROUTERS: CISCO 1700, 2600,2800

●WIRELESS ACCESS POINTS: CISCO AIRONET 1200 series

●FIREWALLS: FORTIGATE 800C,Cisco ASA 5510

●Tools: Solarwinds NCM/APM/NPM/Atlas, Nagios, MRTG, Wireshark, IBM Qradar

●Domino Server Basic level of Troubleshooting

Certifications:

●CCNA(R&S), CCNP(Route,Tshoot), ITIL foundation V3

Professional Experiences

IBM India Pvt Ltd. Mumbai March 2015 to present Technical Services Specialist

●Part of Global Technology Services Team.

●After WPP (Advertising group of company) IT transformation part of IBM India.

●Working at client end (Ogilvy & Mather).

Ogilvy & Mather Pvt Ltd. Mumbai June 2013 to Feb 2015

Sr.Network Support Analyst

●Managing Team / Monitor Team members’ performance and report on Monthly basis to Higher Management.

●Motivate Team members to do increase performance level.

●Manage Team member’s rosters and their shifts.

●Handling L2 level Network issues.

●Managing IBM SIEM Security intelligence for protecting assets and information from advanced threats.

●Deeply analysis about worm detection, p2p activities, packets flood & violation of any security policy/rules.

●Provide Solutions for security offenses to Local IT.

●Managing Local guest WIFI and troubleshoot them.

●Co-ordinate with multiple venders

●Managing & troubleshoot users mobile devices( Android, IOS)

Ogilvy & Mather Pvt.Ltd.,Mumbai March 2011 to June 2013

Network Support Analyst

●Configuring and monitoring off site routers, switches and monitoring Lotus domino notes servers of various site located worldwide round the clock.

●Also monitor VPN’s,firewalls,AD severs,DNSservers,Applications servers,blackberry and Traveler server.

●Adding devices to Solarwinds and also configuring and monitoring the process of AD exchange servers.

●Handling incidents as per tickets logged and keeping track of it. Logging on the devices to check the interfaces.

●Keeping the escalation teams posted with the progress by E mail, SMS and phone call.

●Raising flags with consistent occurring issues and change management tickets if required and follow up for it.

●To maintain the uptime up to 99% keeping it up with 24*7 support. Coordinating with other teams to resolve the issue.

●To maintain service level agreements as agreed by management

●Preparing daily checklist of Replication,Diskspace and Mail flow of Domino server.

●Fixing and compacting mail database if corrupt on domino servers.

●Preparing weekly Rogue Access Point reports.

●Managing Fortigate 800A firewall for network security. URL filtering on the firewall

●Taking backup of firewall configuration on weekly basis, traffic management by creating various policy rules

●Managing Forigate 100B Analyzer for analyze, report, and archive logs received from Fortigate Firewalls

●Managing 2960series L2 switches,2600 and 1700 series routers,Catalyst C500 PoE switches,3750 Distribution switches

●Managing 2800, 2600 series routers.

●Managing and Troubleshoot Mobile devices ( Android,IOS,Blackberry) Sync.issues etc.

●Managing Solarwinds, configure SNMP on network devices,Servers to monitor.

●Managing NCM/APM/NPM/Atlas,Nagios,MRTG,Wireshark.

●Managing SOX and Trend reports and do analysis on monthly basis

Zenith Infotech Pvt.Ltd.,Mumbai December 2010 to Feb 2011

Network Engineer

●Managing Fortigate 300A firewall for network security.

●Monitoring and Troubleshooting various ISP WAN link and coordinating with them for any kind of link issue

●Basic VLAN management

●Managing Bitdefender antivirus server and client

Project Details:

●Migration of Nagios to Solarwinds for all the devices as well as the application templates on all Asia Pacific sites of Ogilvy and Mather Pvt. Ltd. in 2011.

●Migration Cisco 5510 to Palo Alto PA-500 on New York,Singapore,Hong Kong, Mumbai sites

Education:

B.sc Physics & Electronics Instrumentation, from G.N.Khalsa College, Mumbai, University of Mumbai

H.S.C, Lokmany Vidyamandir jr.College, Mumbai, Maharashtra Board

S.S.C,Balmohan vidyamandir Mumbai, Maharashtra Board of Secondary Education.

Hobbies:

Trekking, Hiking, Rock climbing, successfully did more than 50 treks & one pinnacle climb.

Personal Information:

Address: Plot number 106, Flat number 102 Gorai Rajnigandha C.H.S. Gorai 2, Borivali(W) Mumbai- 400091

D.O.B: 16th Aug 1984

Marriage Status: Single

DECLARATION

I hereby declare that the information and facts furnished above are true and correct to the best of my knowledge and belief.

Yours sincerely,

Date :

Place : Mumbai (Chetan Purao)

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