Customer Service Technical Support

Liang Feng

**** ******** *****, ***********, **

Tel: +1-647-***-****, Email: ******@*****.***

QUALIFICATIONS

•Over three years of experience in software testing and test case development/execution

•Solid experience with the Software Development and Testing Lifecycles (SDLC/STLC)

•Strong testing and programing experience with database technologies such as Java, Python, Pearl, MySQL, C#, MS SQL Server database

•Strong understanding of QA methodology and best practices for testing

•Strong experience with unit, UI and integration testing procedures

•Strong experience with test automation tools such as Selenium and uiautomator

•Excellent scripting knowledge, creating and modifying automated test scripts using python or shell

•Experience of deploying, configuring and administering Linux (Ubuntu) and Windows servers (2000, 2003, 2008)

WORK EXPERIENCE

Software Test Engineer Aug 2013 – Feb 2015

Jamdeo, Oakville, ON, Canada

•Involved in testing Android powered software for smart TVs within an agile software development environment

•Designed test cases from use cases and functional requirements

•Executed SQL Queries to verify data consistency while performing test on database centric functionality, data conversion and applications

•Executed test plans including regression and usability tests and reported results in Testlink

•Executed and modified automated test scripts using python and Linux shell

•Designed a suite of selenium scripts using the Selenium IDE and Java

•Wrote SQL scripts to retrieve and verify backend cloud data

•Familiar with generating and formatting test reports and software quality metrics

•Engaged as internal support engineer by helping outsourced teams with software flashing and installation

•Experience with the bug lifecycle and using JIRA to report defects and issues

•Performed ad-hoc and exploratory testing to find corner and edge issues

Test Technician Mar 2012 – Aug 2013

Link-On Communications, Toronto, ON, Canada

•Maintained cable systems by installing, repairing, testing, programming and upgrading cable infrastructure.

•Troubleshot customer service issues including devices setup and testing, signal analysis and multi-brand TV functional testing

•Reported and tracked software defects opened to second level support teams by following the software bug lifecycle

•Forecasted shortages in advance to ensure efficient flow of work.

•Provided excellent customer service skills and communication skills derived from Rogers product and services sale based on customers’ needs and knowledge

Quality Control Technician Aug 2011 – Mar 2012

Far East Solar, Toronto, ON, Canada

• Reviewed and tested a PV (Photovoltaics) system circuit to ensure optimal production, maintenance, and product quality control

• Coordinated the assembly and installation of grid-tied PV systems in the field which included power distribution system wiring and transformer setup

•Troubleshot, repaired and modified residential, electrical jobs as per engineering specifications and blueprints

IT Consultant Dec 2010 – Aug 2011

YIDATEC LTD, China

•Coordinated with designers from one of the biggest municipal real estate developer, the distribution of weak electricity line design using AUTOCAD 2008.

•Involved in project of Internet Data Center with biggest Chinese telecom company in developing proposals and coordinated between the clients and technical support.

•Provided IT management which included agenda development, presentation organization, and technical support for the “BEST City Forum” which involved over 100 attendees and media.

•Provided administrative and document support for the Microsoft SharePoint server

Presales Consultant Sep 2009 – Dec 2010

YIDATEC LTD, China

•Involved in bid preparation for various projects including Q&A sections, conference call meetings, business and technical proposals development, contract review, and quotation conductions

•Reviewed proposals from suppliers, contractors and consultants for technical compliance.

•Responsible for coordinating European and American projects of Help Desk and Technical Support, including problems and request analysis, request for proposal, request for information and publicity.

•Experienced in Global Development Outsourcing project process such as “Help Desk Services”, “Monitoring and Maintenance”, “Software Developing”, and etc.

•Participated in the multiple quotation process, needs analysis and proposal development

TECHNICAL SKILLS

Languages: Java, Python, HTML, C#

Operating Systems: Linux (Ubuntu), Windows, MAC OS

Automation Frameworks: Selenium IDE and webdriver, uiautomator

Testing: JIRA, Testlink, Confluence, Microsoft Word and Excel

EDUCATION

Bachelor of Electrical Engineering

McMaster University, Hamilton, Ontario

LANGUAGES

Fluent in both English and Mandarin

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