Customer Service Manager

Jellina Desravines

*** *********** ******, *** **, Brooklyn NY 11203

347-***-**** cell 347-***-****

***********@*****.***

Summary

Excellent interpersonal/communication.

Proven resourceful team player with the ability to learn new task quickly and work independently.

Able to communicate in Creole.

Excellent customer service skills with the ability to please clients while always maintaining company policies.

Fast learner who is able to follow supervisor’s instructions while needing minimal supervision.

Education

Borough of Manhattan Community College, NY, NY.

Intensive Medical assistant Specialist Program. Certificate obtained 01/22/07

High school

Catherine McCauley Graduated June 2004

Experiences

Brook dale Hospital: part-Time: 06/2015-02/2016

Maintain sanitation, health, and safety standards in work areas. Clean food preparation areas cooking surfaces, and utensils. Operate large volume cooking equipment such as grills, deep-fat fryers or griddles. Verify that prepared food meets requirements for quality and quantity. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Wash, cut, and prepare foods designated for cooking. Set up trays and serving on the assigned units

Home Health Care Partner Care Agency 03/2012-12/2015

Provide routine, personal healthcare, such as bathing, dressing, or grooming, to elderly, convalescent, or disabled people in their homes, or in a residential care facility, preparing meals, taking them to doctor’s appointments and errands.

McDonald 3/2011-2012

Shift-Manager

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. Provides leadership to crew and other managers during a shift to ensure great Quality Service and Cleanliness to our customers. Perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards. Monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

Wendy’s 09/2005-2010

Crew Member

Responsible for seeing that all orders are assembled correctly within the stated time. Assist the register operator with filling orders. Know proper serving and bagging procedures and be able to bag all to go orders.

Greeting customers, taking their orders and keying them into register.

Be able to clean and sanitize dirty dishes and place them on shelves.

Be able to transact the orders from the customers check and complete the cash transaction with the customers.

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Special Skills: Bilingual (Creole/English) able to translate; speak fluently, quick learner, flexible, computer skill, Cooperative, and good team player.

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