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Manager Customer Service

Location:
Morrisville, PA
Salary:
85000
Posted:
February 18, 2016

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Resume:

John Tyler

*** ***** *****, *******, ** ***** 631-***-**** actlg1@r.postjobfree.com

summary

A supply chain leader with the ability to analyze and optimize an organizations’ purchasing stream, and production flow. A cross-functional team innovator with excellent communication skills. Experienced in procurement, operations, materials management, product development, quality control, and sales management.

Employment Experience

SECURE COMPONENTS LLC. Norristown, PA

GM / Quality Control/Assurance Manager July 2015 – February 2016

Management of Norristown headquarters and employees

Oversee operations, MRO, time-off requests, inter-company issues and customer satisfaction

Ensure company policies and procedures are followed

Management of the Quality Control department, receipts, shipments, processes.

Assist in hiring and training of all employees

Facility management and systems improvement

Decreased customer complaints to record low levels for 2nd half of 2015

Contract review for all customers and all shipments

DORMAN PRODUCTS, INC. Colmar, PA

Strategic Sourcing and Product Specialist November 2012 - July 2015

Global sourcing and negotiation specialist that managed 70,000+ SKU's, $144M+ in revenue across 43 product categories.

Brought new products to market through cross-functional coordination with engineering, forecasting, quality control, and material management teams

Prioritize and manage all strategic sourcing initiatives for managed categories, coordinate with support functions, and provide direction to replenishment planners

Developed a system to evaluate supplier quotations, and then negotiated the best price while maintaining quality and on-time delivery

Located and then developed professional relationships with new suppliers that provide high quality goods and services, all while maintaining a flawless code of conduct and ethics

Expedited materials (JIT) to insure a minimum category fill rate of 95% or higher for all customers.

Delivery and reporting of the groups key metrics and KPI

Co-Lead on Cost Recovery Program responsible for production of $1.5M in revenue

Fully Trained on SAP

MICRORAM, INC. Oldsmar, FL

Manager: Sales and Purchasing March 2009-November 2012

Negotiation and contract specialist

Innovated purchasing system safeguards and automated data mining

Achieved 2 of the top 5 revenue-generating accounts within 2 years of tenure

Achieved 16-year personal production record in January 2010, 11 months after starting

Transferred major suppliers and customers based upon prior service record

New customer and supplier audit expert

PARTMINER, INC. Melville, New York

Manager: Procurement, Operations, Materials, Sales July 1994-March 2009

Managed procurement and sales team of 12 persons, including hiring and training.

Pre-approved all purchase requisitions, spend analysis, profit maximization

Initiate performance reviews and employee development programs

Managed 20,000 line item warehouse using 12-point inspection process

ISO:9000, ERP, WHS and inventory management experienced

Trained all warehouse employees developing critical technical and inspection/QC skills

Logistics: domestic & international shipping including export control.

Discrepancy approval and rejection including liaison with sales and customers

Customer service expert handling “problem” accounts requiring special attention

SKILLS

Advanced User: SAP, Microsoft Suite (Excel, Word, Outlook, Access, Power Point)

Ability to read and understand technical /engineering schematics

Cross Functional Team Leader and Project Manager

Supplier Relationship Manager, Delivery Improvement, Cost Reduction

Deep and demonstrated knowledge in category assessment and supply chain strategy implementation

Excellent communication ability, with strong, confident, public speaking voice

Education

Bachelor of economics, State University of New York at Stony Brook 1992

DeSales University MBA Program 2013 – in progress

Professional references furnished upon request.



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