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Customer Service Sales

Location:
Lakeland, FL
Posted:
February 18, 2016

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Resume:

Steven E. McCarter

**** ********* ******* ****

Lakeland, Florida 33803

863-***-****

actlg0@r.postjobfree.com

Experienced Business Professional with years of management, supply chain, logistics and purchasing knowledge. Possesses a multitude of skills that allow creative and innovative ideas to flourish, and bring financial and operational success.

EMPLOYMENT HISTORY

Florida Railroad Director of Marketing and Sales November 2014 – Present

Pinsly Railroad Group

Sales effort and Marketing of railroad services and railroad trans-load sites.

Customer contract negotiation, renewal and compliance.

Rate Calculations and implementation.

Receivables

Demurrage regulations, contracts

Vice President May 2007 – November 2014

KC Industries, L.L.C.

Create, implement, and oversee sales efforts and marketing programs.

Receivables and payables.

Office operations and related SOPs for business flows.

Production and packaging schedules.

Month end inventory, stock and sales summary for financial closing and report.

Contract negotiations, municipal, business and non-disclosure agreements.

Warehouse Management and Inventory control.

Purchasing.

Overseas import and export of finished goods.

Sales and Marketing efforts for KC Industries Trucking, LLC.

Rate calculations for trucking company.

Director of Operations May 2006 – May 2007

Golf Ventures, Inc.

Shop operations and scheduling

Warehouse set up and operations

Equipment inventory and stocking

Parts inventory and sales

Hire, train, and manage parts personnel

Hire, train and manage, shop personnel

EMPLOYMENT HISTORY CONTINUED

Assistant General Manager November 2004 – May 2006

Sulfuric Acid Trading Company (SATCO)

Operation and management of facility located in the Port of Tampa

Management and operation of office and related personnel

Sales efforts and management of such for North America and Canada

Contract Negotiations

ISO and OSHA compliance

Rail, Truck and Ocean logistics

Vice President National Accounts June 1994 – November 2004

CTL Distribution Inc.

Sales and marketing efforts

Customer Relations and Service

Service reporting

Contract negotiations

Cash flow reports and budget analysis

Six Sigma project representative

General Manager September 1991 – November 1994

Southside Cleaners

Daily operation of a full service dry cleaning facility

Management of 26 plant and customer service employees.

Daily cash reconciliation and deposits.

Upkeep and maintenance of computer system used in customer service.

CERTIFICATIONS AND SPECIAL TRAINING

Polk State College Business Logistics Certificate 2011

Polk State Business College

Project Management Certification 2007

Polk State Business College

Dale Carnegie Full Course Participation 1994 – 1996

CFL Certified Leader 1995

SKILLS AND EXPERIENCE

Six Sigma knowledge and experience.

ISO compliance knowledge and experience.

McLeod dispatch and operations software knowledge and experience.

Articulate and well spoken; possesses the managerial skills necessary to successfully and profitably run an organization or business.

Knowledgeable in the use of all financial tools that facilitate business expansion and retention including but not limited to: financial statements, spreadsheet creation and analysis, Power Point presentations, graph and statistical analysis, problem solving and root cause analysis procedures and corrections.

Knowledge of all aspects concerning warehousing, warehouse design, origin and destination logistics, transportation modes and times (both domestically and internationally), full logistics pricing considerations and functionality.

Full knowledge of supply chain management, operations and functions.

Computer literate and familiar with the operation of standard Microsoft business software.

EDUCATION

Bachelor of Science Degree in Business Administration and Marketing Management 1997

Florida Southern College

Associate Degree in Business Administration 1982

Polk County Community College



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