Customer Service Administrative Assistant

Lazeth Novak

** *. **** ******, ********, IL ****9 501-***-**** *******@*****.***

CAREER SUMMARY:

Seasoned trainer and administrator with a passion for working in fields that help people.

SUMMARY OF QUALIFICATIONS and KEY ACCOMPLISHMENTS:

Experienced facilitator, cross trainer and teacher

Excellent administrative and coordinator skills

Strong leadership, problem solving, time management, high level of organizational skills; exceptional work ethic and multi tasker

Self-motivated, creative, dependable and patient

During the last almost 20 years have consistently created new processes and procedures to increase productivity in offices assigned

Adept at building professional and productive relationships with diverse cultures

Able to deliver great customer service

EXPERIENCE:

Catholic Diocese of Little Rock (DOLR), Little Rock, AR Oct 1995 – Sept 2015

State Wide Safe Environment Manager, DOLR, Little Rock, AR Mar 2014 – Sept 2015

(Provided and maintained awareness of safety in everyday situations through regular planned events and parish bulletin announcements)

Created a timeline to streamline office procedures for increased productivity

Manage Diocesan Safe Environment Program protecting minors and vulnerable adults to meet requirements of United States Conference of Catholic Bishops Charter including 88 Parishes, 38 Mission Churches and 26 schools

oTrain parish and school facilitators, two to three times a year, ensuring correct use of program

oMaintain confidential diocesan Safe Environment records

Direct background check process for all diocesan employees and volunteers and created a database containing all background checks to ease searches

Collect and review reference data for vetting clergy, religious and lay persons to serve or present in the Diocese of Little Rock

Collect data Statewide for annual audit compliance for Diocesan Safe Environment

Chancery Office, Director of Divine Worship, Permanent Diaconate/Lay Ministry, Religious Education & Christian Initiation DOLR, Little Rock, AR October 1995 – Sept 2015

(Executive Administrative Assistant to Chancellor for Canonical Affairs who maintains Church Law within the State of Arkansas; Administrative Assistant: Church Liturgy rules and regulations guided and enforced in this office; Training lay men to become permanent deacons and also the training of lay individuals to assist in parishes in accordance with church law; Creating curriculum to teach Sunday School classes to minors in public schools and to assist adults to understand the Catholic faith better.)

Recorded and maintained marriage and Baptismal records

Managed confidential diocesan records and archives

Collecting statistics from statewide parishes to affect critical decisions to cluster, close or build new churches and/or schools while also impacting decisions from the Vatican in this regard

Maintained and prepared two to three Ordination Mass programs for both Permanent Deacons and Priests according to the Rite of the Church

Created and distributed circulars to assist parishes in planning services

Conducted workshops according to the Rites (rules) of the Catholic Church for diocesan Scriptures readers during weekday and Sunday Mass/services, Eucharistic Ministers of Holy Communion duties, and finance and other parish committees

Provided administrative support for Permanent Diaconate Formation consisting of 110 men annually

Maintained Permanent Diaconate files

Preparing annual compliance documentation as well as estimated budget

Prepared annual budgets

Support staff for weekend theology program connected to St. Gregory University in Shawnee, OK, to obtain a bachelor’s degree

Maintain Faith Formation lending library with books and training DVDs available to parishes and schools statewide

Event Planner, DOLR, Little Rock, AR Jan 2001 – Sept 2015

(Event planner for Cursillo, a three day biannual retreat for 60 to 70 attendees and several annual education convocations each consists of 80 to 120 attendees)

Organized five to ten possible outside speakers via email or phone calls for educational convocations

Managed all reservation information including facilities, overnight accommodation, meals, and refreshments

Coordinated programs, presentations, as well as the annual budget planning

Assist with preparation and critique of thirteen presentations

Maintain accumulative attendance data for future newsletters and contact

Senior Professor, Brakpan College/Tswakane College, Brakpan, South Africa 1980 – 1993

(Teaching at a college similar to a Community College)

Instructed over 2000 students preparing for administrative careers in law and medical offices

Provided instruction for students seeking General Education Diplomas (GED)

Performed administrative responsibilities as Senior Professor and facility Assistant Principal

EDUCATION:

Teachers Degree (special education emphasis)

(USA Bachelors equivalent)

Pretoria College for Teachers

Pretoria, South Africa

National Teachers Degree (accounting and mercantile law emphasis)

Pretoria College for Advanced Technical Training

Pretoria, South Africa

VOLUNTEER EXPERIENCE:

English Cursillo

Parish Eucharistic Minister

Parish Events Volunteer

Diocesan Rite of Christian Initiation for Adults (RCIA) Guest Lecturer

Certified Volunteer Manager

COMPUTER PROFICIENCY:

Certified in Microsoft Word, Excel, PowerPoint

Proficient in Microsoft Outlook, Access, WordPerfect

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