Manager Management

PATRICIA (TRISH) HANRAHAN

Houston, TX ***** 425-***-****

*************@*****.*** www.linkedin.com/in/trishhanrahan

HIGHLIGHTS & QUALIFICATIONS

Make-It-Happen Senior Production Manager and Master’s Certified Senior Program Manager with 15 years award-winning Production, Quality, LEAN and Supply Chain Leadership and Senior Program Management Excellence.

Effectively managed diverse and empowered 200+ member crews through on-time customer deliveries and new program/product launches while concurrently championing cross-functional LEAN/Continuous Process Improvements.

Directed Profitable Business Units and Programs in Aerospace, Oil/Gas, Retail, Consumer Products & Services, and Transportation spanning Manufacturing, Operations, Engineering, Interiors, Composites, LEAN, Program Management, Supply Chain, Quality, Construction, Machining, Asset Management, Modifications/MRO’s & Logistics/Material Handling through crew empowerment, tenacious cost & schedule improvement, inventive troubleshooting, proactive risk mitigation, leveraging value chain & lessons learned, and domestic and international Customer & Supplier relationship cultivation.

Certifications: LEAN/Continuous Improvement, Program Management Best Practices, ITAR/EAR, Management Leadership, Stanford University Workshops- Supply Chain/Theory of Constraints/LEAN.

TOOLS & TECHNOLOGIES:

Senior Production/ Operations/Industrial Engineering/PMO/PP&C & Operations Quality Management

Domestic/International Customer & Vendor/Supplier Management

MS Office, Word, Excel, PowerPoint, MS Project, Visio, Milestones, Access, SQL Servers, Netmeeting, Lync, BORIS, MRP/SmartTeam, SAP

Senior Program/Project Management

Quality, Supply and Value Chain Management

VLookup, Pivot Tables, S-curves, EVM, Metric Dashboards

Risk & Issue Mitigation/ Change Management

Database/Market and Systems Analysis

LEAN, 5S, Program Management Best Practices, LSS/Six Sigma/DMAIC

SharePoint Administration

New Product/Program Launch Management

ITAR/EAR Certification

PROFESSIONAL EXPERIENCE

UPS Redmond, WA 12/2015- Present

Operations Manager

Plan, implement, monitor and mitigate transportation and delivery logistics for over 110 package drivers and over 25K on-time daily deliveries.

Heath Tecna/Zodiac Aerospace- Bellingham, WA 07/2015-11/2015

Senior Operations OEM Manager

Plan, implement, monitor and mitigate cost, schedule and technical contract scope criteria for new Mid-Range Jet Interiors Production Line. Design and assemble production system and work teams and assure all Quality, Safety, Schedule and Profit measures are met and exceeded.

Designed and implemented LEAN production system for new long-term Interiors Contract.

*(12/2011-9/2015 – Contracting/Temporary Roles- Primary Caretaker for terminally ill parent)

General Dynamics- Bothell, WA (Contract) 11/2014-5/2015

Production/Operations Manager

Authorized and executed defense contract requirements. Planned, implemented, monitored and mitigated cost, schedule and technical contract scope criteria and BOM. Defined and executed purchasing contracts. Managed and influenced manpower and facilities maximizing program objectives. Key role in proposal preparation, planning/forecasting and LSS/LEAN improvement initiatives.

Premium Retail Services- Everett, WA 5/2014-12/2014

Marketing/Merchandising Account Manager

Establishing optimal merchandising displays, Retail Store product and marketing re-sets, mitigating retail POS issues and troubleshooting customer and product display glitches. Improved customer and vendor relationships and quarterly feedback metric scores and comments by 3 largest retailers over 50% in my area of responsibility.

Promoted to Area Zone Team Leader in first 3 months.

Amazon.Com/Kelly Engineering Services- Seattle, WA (Contract) 7/2013-2/2014

Senior Product Implementation Manager

Supporting Kindle’s Global Product Expansion Initiatives, facilitating and managing new product launches by anticipating unique International and Domestic publisher and vendor requirements for upcoming market place introductions.

Influenced and drove improvements into internally and externally facing software such as content authoring and ingestion systems. Analyzed, maintained and managed SAP data and provided launch project recommendations.

Analyzed vendor and customer data and systems across five continents and provided recommendations to facilitate parity and further market place expansions and launches.

Jamco-America- Everett, WA (Conract)

Senior Program Manager 8/2012 –3/2013

Directed and integrated 20 aircraft interior modification and upgrade Program and partnered with Airline Customers from Contract/Proposal Definition and ITCM through Design (PDRs/CDRs), Material Procurement (Long Lead), Modification/Implementation, Certification & Delivery.

Contract definition, negotiation and management; program controls; risk and issue mitigation; schedule integration and monitoring; Modification Program team management; resource allocation and budget direction; metric tracking and reporting; and primary vendor and customer interface.

Identified multiple Program Contract and Design cost and schedule savings resulting in Airline Customer decision to increase Jamco’s role and SOW by over 60% on a large-scale 20 aircraft Interior modification.

Independent Contractor 1/2010-1/2012

Senior Engineering Project Manager – Chipton Ross/Boeing (4/2011-1/2012)

Negotiated and executed Engine/Nacelle Certification and integrated Propulsion Project Plans.

Generated & presented leadership project plan metric dashboards, including EVM, S-curves, BORIS-Risk/Issue Management & Metrics, Integrated Schedule/Milestone Look-Ahead’s, Stoplights, Waterfalls, etc.

Project, Business, Risk & Construction PM/Facilities, Marketing & Retail Planner–Self Employed (1/2010-2/2011)

Multiple contracts. Project, Business, and Risk Management. New business expansion marketing plan and project implementation schedules with options and risk assessments. New business venture market research and business plans, including site selection/EIS. Marketing Data Trend Analysis/Management.

Exceeded customer requirements with limited capital and expense resources across Enterprise Value Chain adopting low-cost alternatives/unique scheduling solutions. Consumer research. Retail Merchandising/POS.

Boeing Company-Everett/Renton, WA. 6/1990– 6/2009

Senior Operations Program/Product Manager-Program Management/Program Planning & Controls (8/2003-6/2009)

Directed first moving line implementation/9 Lean Tactic deployments (VSM, Line Balancing, Visual Controls, Standard Work, POU Staging, Feeder/Supply Chain Lines, Break-through Process Re-design, and Line Conversion). Reduced WIP, Unit costs, and Cycle time over 50% YOY. Improved employee safety/morale indices with improved training, greater transparency, supply chain involvement, and empowerment.

Dispositioned 19,000+ major production tools in 50% less time and with 1/3 resources, meeting/exceeding all Federal and Quality Standards, and minimizing impacts on overburdened resources using creative project scheduling solutions.

Anticipated production costing process failure, diagnosed shortfall, and chartered team implementing innovative sales option costing model saving $10-$150K per Customer Introduction Sales Option.

Program Manager/AIW Facilitator for 500+ team that Re-designed Engineering IPTs, realigning all metrics/ goals along value chain. Reduced organizational interface transactions and operating costs over 40% YOY.

Strategically prioritized and assigned Division Program Planning Projects by defining an improved Project Management System which became model for Commercial Program Management Office.

New Program/Product Launch Manager, developed and executed Master Phasing Plans and Risk/Change Control Plans through Decision Gates, Product Definition, Certification, Launch, Build and Delivery.

Deployed Major Programs across supply chain including Raw Materials, Composites, Sub-Assembly/Machining, Electronics, Interiors, Final Assembly/Test, Delivery, Propulsion, Turbine/Engines, Material Handling/Transportation, Communications-Ground/Air, Seats, Thermal/Water/Oxygen & Power Systems, Lighting, IT S/W & Applications (Wi-Fi/IFE), Information Security, & multiple Non-Disclosure IDS & Military Programs.

Senior Project Manager- Operations Asset Utilization (6/2001-8/2003)

Site Operations Asset Manager on Enterprise Asset Utilization team that analyzed and recommended site synergy opportunities and offload potentials; developed road maps to achieve 30% target reductions including business cases, implementation schedules, full risk assessments and material handling strategies.

Drove Commercial Business Plan overhead cost reductions by achieving North Region operational and asset synergies, value chain and stakeholder collaboration, and exceeded targets by 5%.

Production Supervisor/Manager- Interiors, Systems Installation/Final Body Join/Final Assembly/Test, Delivery Operations, lE/Program Planning & Controls, Operations Quality (3/1996-6/2001)

Assured crews successfully defined, met and exceeded KPIs/QCDSM (Quality, Cost/Inventory, Delivery/Schedule, Safety & Morale) performance metrics, increased customer involvement/confidence, investigated Quality issue trends via RCCA (Root Cause/Corrective Action) and deployed mitigation, reduced Airline Customer Interior quality issues over 70%, mitigated downstream impacts, assured US Air Force contract extension.

Final Assembly IE Manager implementing first area Support Cells reducing Engineering and Manufacturing Support response times over 70% YOY, refining Quality NCR’s (Non-Conformance) and processing times over 40% YOY, and improving employee morale index scores over 30% YOY.

Proactively developed an improved factory scheduling tools resulting in more effective integration of out-of-sequence work packages allowing development of more viable and workable daily management plans.

Only Site Manager selected to Post-Merger Asset Utilization team evaluating company-wide production facilities and process capabilities and recommending opportunities for divestiture and synergy with full implementation plans and risk assessments to the Office of the President and Board of Directors.

Requested by Executive Site Teams to turnaround multiple skill diluted factory areas by defining cross-functional training plans; deploying scheduling and daily management plan metrics; visibility tools; and facilitating seamless transition into area support cells resulting in QCDSM improvements of 25-60% YOY.

Operations Quality Manager collaborating across Value Chain, assuring Program QCDSM Metrics were defined, shared and met by Suppliers. Executed mitigation/recovery plans as required and delivered transparent and timely team, Stakeholder, Customer and Leadership metrics and communications.

Lean Manufacturing Leader/Process Engineering Lead/Material Handling Planner/Facilities Planner (6/1990-3/1996)

Project Manager/AIW Facilitator for 50+ member cross-functional material handling improvements.

Transformed undocumented knowledge into breakthrough automated system improvements; reduced moves over 40%; mechanized/enhanced MHE tool reliability/instruction visibility; integrated improvement metrics, and defined sustained Safety/SHEA procedures that remain required training.

Identified and demonstrated major transportation waste, outlined solutions, chartered project plan and team, and spearheaded cross-functional process improvements resulting in $10M+ transportation savings.

EDUCATION

Master’s CAPM- Project Management: Stevens Institute of Technology-George Washington University

B.A. Business Administration: Finance, Marketing, Communications, University of Washington

TRAINING/ACHIEVEMENTS

Certifications: Program Management Best Practices, ITAR/EAR, Kaizen, LEAN Team Leader/AIW Facilitator

LEAN Manufacturing Principles & Practices, 9 Tactics, Lean 101/Plus Certification; Six Sigma/DMAIC Tools

Stanford University AIMS/APIC’s and Supply Chain Management Workshops, Theory of Constraints

Management Training- Recruiting/Hiring; 1st/2nd Level Management, Advanced People Skills, Performance Management for Senior Managers, Diversity, Ethics, IAM & SPEEA, EEO, EHS/OSHA/WISHA (Yearly)

(SPC), (RCCA), Value Stream Mapping (VSM), (3P) Production Preparation Processes, 5-S

Management Leadership Certificate (180+ off-hour Credits-Leadership, Communications, Conflict Resolution)

EXPO (EXecutive POtential)/Leadership Development Program (LDP) - Site Executive Leadership nomination from 55,000 for 20-person Program.

Senior Diversity Manager for Management Selection Committee

ISO 9000/1/14001, AS9100, AS400, & FARs (Part 145), TQM Leader, Site Factory ISO Audit Prep Leader for 5+yrs-w/0 Major findings. FDA Code of Federal Regulations & GMP Publications, ASME/ANSI, UBC/FIRE/ADA Codes, API Codes, FAA, JAA, CAA, EASA, FARs, ECCN, QMS, OSHA/WISHA/SHEA, TUV ISO Cert. Standards, CE/EC, CFR Regulations-Title 49/etc., FOD/Safety Captain (Foreign Object & Debris).

COMMUNITY OUTREACH PROGRAM LEADERSHIP

Boeing Employees Good Neighbor Fund (World’s Largest)- Campaign Manager/Booster Director

Site Chairperson, Community Outreach & Books/Backpacks Program Manager (World Vision/Page Ahead)

Books for Kids/K-12 Program/K-12 Kids at Risk Lunchtime Buddy Program Manager/Page Ahead Tutor & Fundraising Campaign Leader, American Red Cross Events Leader

United Way Planning & Distribution Board Member & Center for Domestic Violence Events Program Manager

PAWS, ASPCA, Humane Society, Pasado’s Safehaven, Police Canine – Team Leader/Fundraising Events

Institute of Industrial Engineers & SAE Track Chairperson & Session Leader at multiple National and World Aerospace and Manufacturing Conferences

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