Training Management

Joe Hesch

608-***-**** ********@*****.*** LinkedIn profile: https://www.linkedin.com/in/joe-hesch-2342325

professional profile

I am a Continuous Process Improvement expert, Six Sigma Black Belt, MBA, Organizational Change Agent, Green Technology Specialist, and top notch trainer. I am passionate about my work and it shows. I am recognized as a senior leader and I have documented results saving millions of dollars, increasing profitability, and stimulating a positive workplace environment.

Selected accomplishments

1.Kaplan Inc. Strategic Enterprise Lean Program - Kaplan Inc. was faced with increasing costs, inefficient manufacturing and a decrease in employee satisfaction. My objective was to turn the situation around and build a culture of continuous improvement. I created a 5-year strategic roadmap and enacted a rapid deployment of employee training, executive coaching, and Kaizen events. The result… In 18 months: production time decreased 29%, employee satisfaction scores up 15%, and profits up 39%. I was further tasked with architecting Lean programs at other Kaplan divisions in Florida, NYC, and the United Kingdom. In the end, I also received a global award for continuous improvement leadership.

2.Ashley Furniture Kaizen - During the rollout of an e-module training solution, Ashley furniture was experiencing nearly a 100% failure rate of modules “locking up” during use. I assembled a team of instructional designers, trainers, and I.T. staff to investigate the problem. I lead the group through an exercise using fishbone diagrams to brainstorm possible causes, then using a modified Boston Box tool, we prioritized our top potential solutions. Next, I designed experiments to prove the source of errors and assigned experiments to each team member. As a result, we found to major contributing factors and a couple of smaller ones. The changes were not difficult to implement, and as a result, we were able to run all 200 modules with ZERO problems at any time of day or night.

3.LED Business Development - Lean Communications, Training, and Teamwork - While consulting at a Minneapolis based mattress recycling facility, I was tasked with training 41 convicted felons in the principles of Lean followed by management of selected process improvement projects. Savings were not significant (approximately $150,000) but notably, I was able to work with a dysfunctional, and possibly dangerous group to affect change. If I can get convicted felons to work together with management…imagine what I can do for your company!

4.Hewlett Packard Departmental Streamlining - Given the responsibility of managing a group of eight training engineers who created learning products for Hewlett Packard, I identified operational problems and budget overruns. Worked with staff to map existing processes and analyze production bottle necks and sources of quality problems. We worked with our internal and external partners to implement standardized processes and documentation templates resulting in savings of $400,000 while increasing capacity by 25% and eliminating $80,000 in contracted help.

work experience

Lean Sensei, Kaplan Professional Education (Sep. 2013 – June 1 2015) LaCrosse, WI

Working within financial operations, I designed and developed a global continuous process improvement program including: training, staffing, project management, communication plans, and executive coaching

Conducted dozens of Kaizen Events, mapped hundreds of processes, and trained over 650 employees

Coach and trained all senior leadership in Lean business management and leadership

Principle organizational change agent driving culture change throughout the company

Trained 5 Lean facilitators at 3 sites globally to design and lead improvement events

Created site-wide Key Performance Indicator (KPI) metrics for statistical analysis and project tracking

Principal Consultant - LED Business Development (2005 – 2013) Minneapolis, MN

Business operated concurrently with other positions since 2005

Business process redesign consultant, helping clients improve profitability and reduce cost through customized training, project management and consulting

Specialized as a Lean educator

B2B clients: I.T. companies, medical device manufacturing, metal fabrication shops, recycling, general contractors, shoe manufacturer, furniture manufacturing, and food production industries.

Food clients were Dalbo Cheese, TastieFoods International, and Quality Ingredients Corporation)

Instructional Design Manager – Ashley Furniture (2012 – 2013) Arcadia Wisconsin

Responsible for the overall development of Lean and on-boarding training at seven locations nationwide

Consult with internal stakeholders to develop strategic plans for development and deployment

Led Kaizen events, process mapping, and program architecture

Director of Training – Anoka Ramsey Community College 2010 – 2011 Minneapolis

Professional education development and sales in the areas of Lean, Entrepreneurship, Business Strategy, and Computer Technology

Director of Entrepreneurship – Sheridan College, 2008 – 2011 Sheridan WY

Developed Lean business process training programs

Designed and developed an entrepreneurship program including business accelerator services

Developed a blended learning (online and classroom) degree in entrepreneurship

Hewlett Packard, InkJet Printer Division, (1992 – 2005) Vancouver, WA

1.Customer Education Manager (4 yrs. and 3 direct reports)

Developed consumer vertical market strategies one of which generated $50,000,000 annually

2.Continuous Process Improvement Manager (2 yrs., 8 direct reports)

Managed a training department responsible for business process mapping, Lean initiatives, global training of printer manufacturing personnel, and engineering documentation

3.Learning Products Engineer (3 yrs.)

Knowledge and process mapping specialist facilitating cross-functional process changes

Chief trainer of manufacturing staff, offshore facility personnel, and non-technical employees

4.Process Improvement Technician (4 yrs.)

Developed high volume manufacturing processes and training for inkjet printer manufacturing

Conducted root cause analysis on quality related problems and ISO compliance

Developed and implemented site-wide Total Productive Maintenance (TPM) training program

education skills and certifications

MBA - Concordia University, Portland OR, 3.89 GPA (Dec. 2003)

BS in Management, Communications, and Leadership - Concordia University, Portland OR, 3.77 GPA (Dec. 2001)

Technical degree in Machine Tool Technology, Riverland Community College, Austin MN, (1983)

Lean Six Sigma Black Belt, Lean Partners Inc., Minneapolis MN, (Aug. 2011)

Certified Green Technology Specialist – Purdue University Outreach curriculum administered by the Blue Green Alliance. Minneapolis MN (Dec. 2011)

Software proficiency – all Microsoft office applications, Visio for process mapping, MiniTab, and Google apps. Regression analysis, histograms, Pivot tables in excel.

Skills – Lean tools (5S, Kaizen, 8 wastes, Kanban, Poka Yoke, Value Stream Mapping, SMED, Single Piece Flow, Theory of Constraints, Kepner-Trego, FMEA, Cellular Manufacturing, Project Management, Sustainable Change Management, Small Group Communication Development, and Training Development

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