Manager

Alvin Jacob Joseph

Professional with * years’ experience in the Corporate and Service Sector aspiring to move into more global projects in the areas of Facility Management and

Administration, Strategy & Planning

PERSONAL DETAILS

Date of Birth: 04 May 1989 Gender: Male Status: Single Nationality: INDIAN

PROFESSIONAL EXPERIENCE

Kleenwel Facility Management Services December 2009 – January 2016

Manager - Facility Services Mumbai, India

Key Projects:

oManaged 11 projects including international banks and leading commercial offices

oMaintenance of facility (Royal Bank of Scotland, NV)

oJanitorial and Cleaning Services (Naval Dockyard, Mumbai)

Key Highlights:

Handled 3 projects with cumulative value of INR 40 Lacs with total manpower of 160 people in 5 different locations including sub-contractors.

Prepared future scenarios planning along with quarterly budget analysis to drive business excellence (operational and financial).

Prepared focused presentations on company performance analysis results.

Revamped processes to streamline Quality Control, Procurement and Site Based Organization.

Instituted new performance monitoring and target based control procedures in order to facilitate more accurate project control, cost control, manpower assignment and incentive issuance.

Overlooking and formulation of marketing strategies to ensure wider customer base and developed new corporate clients.

Expansion of customer base through a variety of effective sales techniques.

Responsible for the overall performance of the firm.

Documentation different contracts and Service Agreements to the Clients

Coordinated activities between 5 different sites and attained 20% improvement in resource utilization.

Headed a project that resulted in the company being awarded with a Certificate of Excellence by our client, VRG DIGITAL CORPORATION LTD. (VRG)

GVK (Chatrapatti Shivaji International Airport Ltd.) Mumbai, India

OPS Terminal – Duty Terminal Officer 2009

Key Projects:

oMaintenance of Airport Terminal Services

oManaged the International Airport (Arrival, Departure and Gates)

Key Highlights:

Coordinated with 7 managers for entire terminal services during my tenure.

Implemented & put in practices relevant Terminal Operations’ processes for efficient passenger flow through check - in and security points and ensure adequate measures are in place for the safe and secure movement of all passengers in the terminals.

Worked in close liaison with airline ground personnel and ensured high standards of service delivery.

Assisted and supported passengers and other staff in the terminal during all emergency situations including bomb threat, fire and civil exigencies.

Monitored and tracked the performance of various operational facilities like passenger baggage trolleys, operation of inter terminal coaches plying from airside, high standards of cleanliness of lounges, washrooms etc. in the terminals.

Ensured serviceability of CCTV / FIDS / PA system / Fire alarm system / various installations like lifts, conveyor belt, escalators, aerobridges, lighting, air conditioning etc. in the terminals

.

JP Morgan Chase (Credit Card Debt Collection Tier III) Mumbai, India

SENIOR CSA 2008

Key Process:

oCollection of Credit Card Debt

Key Highlights:

Voice call process (Outbound Calling) to collect or recover debt on credit card

Taking supervisor calls or escalated calls from other CSA’s on floor

Briefing and training of team in absence of Team Leader.

Functioned as lead assistant to the Process Leader by coordinating major functions of the process.

AOL (Internet Troubleshooting Process) Mumbai, India Customer Service Representative 2007

Key Process:

oInternet Service Provider Troubleshoot

Key Highlights:

Voice call process (Inbound Calling) to troubleshoot networking problems

Taking escalated calls from other CSR’s on floor

Was promoted to SME (Subject Matter Expert) on being awarded the best trainee.

EDUCATION

Mumbai University Mumbai, India

Bachelor of Commerce and Administration (CCF: 279:0873 No. 73624) March 2012

International Air Transport Association (IATA) Montreal, Canada

Airline Cabin Crew Training (Reg No: 19552) April 2009

Don Boscos Institute of Technology Mumbai, India

Bachelor of Mechanical Engineering (Incomplete) June 2006 - April 2008

St. Andrews College (HSC) Mumbai, India

Higher Secondary Certificate (CCF No: F 2007169) June 2004 - April 2006

St. Stanislaus High School (SSC) Mumbai, India

Secondary School Certificate (CCF No: D 1781619) June 1994 - April 2004

ADDITIONAL INFORMATION

Languages: English (Native), Hindi (Good), Malayalam (Basic), Marathi (Basic)

Certifications/Participations:

oParticipated in Clean India Program held at Bombay Exhibition Centre 2013, 2014

oWorked for Expo Turkey and Alumni India Exhibitions in 2012.

oOrganized events at Ambey Valley Lonavala, a property of Sahara group in 2010.

oReceived 1st prize in Science exhibitions in St. Andrews College for F.Y.J.C. and S.Y.J.C.

oBest Trainee Award in AOL First source while in training.

oReceived the Outstanding student and best student award while in school.

Possess working knowledge of industrial cleaning machines such as Taski, Diversey, Numatic, Clearock and Lavorjet.

Interests/ Hobbies: Playing Music, Football, Snooker and Cricket; Enjoy swimming, cycling, reading & writing and travelling to new places.

Computer Skills: MS Office 2010 & Visio, Adobe, CorelDraw x7, Auto CAD 2009, C++

Key Skills:

Communication

Planning & Organizing

Problem Solving

Team Player

Analytical

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