Customer Service Sales
Resume:
Roxanne Urban
**** *** ******, ********, *** 3H6
Phone: 587-***-****
Email: *********@*****.***
Overview
I have been in the Design/Commercial Sign Industry for over 20 years. Through the course of my career I have gained experience in all aspects of the Industry including customer service, sales, graphic design, production, and installation.
As detailed in this resume, I have significant experience in installing decals, graphics, and supervising staff and product consulting. I was recently laid off as production supervisor at SignTech Media Inc. My duties included overseeing all aspects of production and supervising 3 to 5 staff members.
Personal Attributes
Quality workmanship; accurate; close attention to detail
Organized, responsible
Works well in a team setting but can also work with minimal supervision
Able to develop a strong rapport with customers
Strong communication skills and ability to multitask
Punctual; able to meet deadlines
Experience
SignTech Media Inc., Edmonton (August 2015 – November 2015) Position: Production Supervisor:
Supervise 3-5 people; daily workload assignments for staff; training
Plan and schedule production to effectively meet deadlines
Advise sales associates on materials usage and potential install problems; work with staff to find solutions to challenging problems; keep staff aware of order status
Review work order specifications; resolve technical issues
Operate Summa vinyl plotter, Graphtech vinyl plotter
Use Omega 4.0 Composer to set-up files on various materials
Rip files to printers
Quality control of end product
Maintenance (cleaning, calibration, replacing small parts)
Knowledge of products including 3M, Avery, Orajet etc. Roxanne Urban Page 2 of 3
ARTTEC, Edmonton (June 2014 -August 2015):
Vehicle Installations:
Decal installation; partial and full vehicle wraps on cars, trucks, cube vans, trailers
Measuring, cleaning, preparing
Vinyl removal
General Vinyl Installations:
Window graphics (indoor and outdoor)
Wall graphics (small and large)
Elevator wraps
Sign Production:
Operate 3 Roland printers (XR-640, 1045, 640 Textart)
Rip files to printers
Quality control of end product
Supervising staff and training new staff
Maintenance (cleaning, calibration, replacing small parts)
Knowledge of products including 3M, Avery, Orajet etc. Royal Stamp and Sign, Edmonton (2004-2014):
Installation Coordinator/Installer:
Liaison with customers/scheduling appointments
Coordinating staff/equipment
Installation of signage including vinyl products (indoor/outdoor), 3D lettering, donor walls etc.
Installation of vehicle graphics and decals
Product Consultant/Sales:
Customer consultation; design layout/proofs
Onsite sales calls and site inspections
Ordering products, Accounts payable and scheduling sub-contractors Trimline/Image Works (2000-2004):
Installation:
Vehicle graphics including decals, striping, lettering Graphic design:
Design, layout, proofs
Used Corel Draw and Corel Paint
Education
Bachelor of Fine Arts (BFA) – major in Drawing: University of Alberta
Diploma in Commercial Sign Writing: NAIT
Roxanne Urban Page 3 of 3
References
Igor Czarnecki / Duane Shumla – Management / Owners Phone: 780-***-****
Email: ****@*************.***
Ken Alexander – Production Manager, Arttec:
Phone: 780-***-****
Email: ********@******.***
Carol Boissy – Manager, Royal Stamp and Sign
Phone: 780-***-****
Email: *****@**********.**
Contact this candidate