Customer Service Management

Hima Modi

**** *. *********** ***, ********, IL *0085; Email:*******@*******.***; Tel: 847-***-****

Objective:

To employ diverse business management skills including A/P, A/R, payroll, basic accounting, banking, administrative, retail business management and real world experiences.

Areas of Expertise:

Hands-on business management experience in business - broad range of accounting functions, including A/P, A/R, banking, taxes, payroll, shipping and receiving.

Proficient in Microsoft Word, Excel, Outlook, and QuickBooks Pro

Computerized inventory control and management

Strong customer relation skills

Excellent organization skills

Ability to manage multiple tasks

Employment Highlights:

Sept 2008 – Feb 2015: Lead Teacher, Kiddie Academy, Streamwood

Developed and instructed age-appropriate lesson plans that encourage physical, emotional, social, and academic growth

Developed and presented creative lessons that focused on core subjects, as well as personal and academic progression

Incorporated hands-on activities and fun manipulative to accommodate all styles of learning

Maintained individual student portfolios with skill checklist, work samples and narrative reports on the areas needing improvement, interacted extensively with parents to provide regular progress repots

Designed a monthly newsletter, set up classroom, made daily schedule and monthly bulletin board.

1994-2007: Office Manager, S.K. Investments, Member NASD, SIPC, Chicago

Performed various management and customer relationships tasks at a Stock Brokerage/ Investment Management firm

Managed Billings, A/R, A/P, HR and payroll

Kept and maintained customer/investor books, records, and confidential information

Reviewed stock reports; received and processed buy/sell orders from clients

Prepared and posted daily bank reconciliations activity

Used Excel spreadsheets QuickBooks Pro

Handled all phone calls and customer correspondence

Managed meeting schedules and travel arrangements

1986-1994: Central Food & Liquor, Chicago

Managed a family owned retail business

Involved in all aspects of retail business management including building customers relations, providing excellent customer service, employee relations, and advertising.

Maintain computerized inventory control and gained an expertise in QuickBooks POS

Education:

Associate in Computer Information Systems with high honors at Wright College, Chicago

Electronic Bookkeeping at Harper College, IL

References:

References will be furnished upon request

Contact this candidate