Customer Service Administrative Assistant

KELSEY DOOLITTLE

*** * ***** ******, ***** C: 773-***-**** *****************@*****.***

EDUCATION

**** ********** ** ******** - ******, DE

Major: Psychology with a minor in Cognitive Science

Recipient of University of Delaware Scholar Award

for academic excellence

Honors: Dean’s List multiple semesters

GPA: 3.06, Psychology GPA: 3.26

Psi Chi (Psychology) Honor Society Member

PROFESSIONAL EXPERIENCE

Customer Service Representative Regus, Chicago, IL December 2015 to present

June 2015 to August 2015

Greeted clients as well as handled immediate queries

oManaged billing for numerous clients on POS system

oInnovated organization of center data

oHandled disgruntled clients with calm demeanor

oSecured safety of clients and center

oActed as courier for client phone calls and mail

oCreate Craigslist promotional advertisements for company

Administrative Assistant Lakeshore Sport and Fitness, Chicago IL

June 2013 to August 2013

June 2014 to August 2014

Assisted camp director with data collection using Excel

oNominated of All Star Award for outstanding performance in multiple departments

oManaged camper meals and camp attendance data

oCreative problem solving for daily activities of campers

oCoordinated group activities when staff was low

oManaged and assisted counselors

Intern Acapella (Independent Ad Agency), Chicago IL

June 2012 to September 2012

Added creative input and drafts to potential and current projects

oDrafted promotional print and web advertisements

oPitched creative project ideas

VOLUNTEER EXPERIENCE

Artist Aid Arts of Life, Chicago, IL September 2014 to December 2014

Behavioral support for artists with developmental disabilities

Aided artists with learning life skills, such as social communication

Communicated with artists to further push creative ideas

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