Customer Service High School
Resume:
Walter T. Malloy Jr.
* *. ********** **. ***. G* Baltimore, MD 21229
*********@*******.***
OBJECTIVE
To obtain a position that will utilize my experience, while providing an opportunity for career growth and advancement
EXPERIENCE
June 2015 - Present
Mercy Villa
Floor Technician
●In charge of maintaining all floors in retirement facility.
●Including but not limited to scrubbing, varnish, stripping and waxing with floor care machines.
●Sweeping and mopping of treated floors as a daily maintenance.
●Training of new hires and co workers of floor care machinery and maintenance.
●Assisted in laundry facility when needed.
February 2009- May 2015
7 Star Construction
Laborer
●Assisted with projects including but not limited to painting, hanging drywall, roof repairs, light plumbing, hardwood floor and carpet installation.
●Supervised co workers on locations.
●Assisted with training of co worker's and new hires depending on assignment needs.
Dundalk, MD
July 2005- January 2009
Taco Bell
Taco Bell
Baltimore, MD
Shift Manager
●Responsible for managing and closing the stores evening shifts
●Supervised restaurant staff to ensure quality production, cleanliness and customer service of the highest quality.
●Accurately calculated, tracked and deposited all daily sales.
●Managed speed of service, labor cost and cleaning of store.
EDUCATION
05/2013
Business Interface, LLC
Baltimore, MD
Customer Service Certification
05/2006
Carver Vocational Technical High School
Baltimore, MD
High School Diploma
SKILLS & ABILITIES
●Following instructions
●Interpreting information
●Taking action
●Providing excellent customer service
●Clerical
●Serving others
●Responsible
●Attention to details
●Creating ideas
●Organizing workspace
●Leader
●Handling complaints
●Prioritizing tasks
●Collecting money
●Excellent listening and communication skills
●Self motivated
●Teamwork
●Writing
●Remaining calm in crisis
●Microsoft Office
●Reporting
●Staff Management
References Available Upon Request
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