Manager Operations

THOMAS CASHMAN

**** *****, **********, ** ***** 972-***-**** ********@*******.***

Sr. Operations Manager

Motivated and results-focused Sr. Operations Manager with more than 25 years of experience spearheading high-level operations at fast-paced national organizations. Possess a combination of project management, team leadership, and business development skills. Demonstrated ability to develop and implement innovative process improvements to enhance performance and cost savings. Seek to benefit top organization by improving performance, profits, and quality through project implementation.

Areas of Expertise & Technical Skills

Operations Management

Profit & Loss

Process Outsourcing

Quality Assurance

Client Relations

Budgeting & Cost Reduction

Imaging Operations Leadership

Trailing Mail/Final Documents

Collateral Management

Team Leadership

Operations Startup

Government Insurance

Professional Experience

NATIONSTAR MORTGAGE, Irving, TX 2013 - 2015

Post Closing Manager

Oversaw all post-closing operations within a national mortgage company, including managing documents for credit/closing files, collateral, and Trailing Mail/Final Documents.

Successfully managed six Kodak high-speed document scanners to perform on-demand projects to meet RESPA and government insurance standards. Responsible for imaging Credit, Closing and Trailing mail/Final Documents.

Collected, reviewed and shipped applicable loan documents to investors.

Oversaw the prompt delivery of all documents to Iron Mountain for long-term storage and security.

AFFILIATED COMPUTER SERVICES (ACS), Dallas, TX 2001 - 2012

On-Site Manager MetLife Home Loans (Previously ACS) (2003 – 2012)

Managed all profit & loss duties for ACS operations located at MetLife Home Loans, including onshore/offshore document imaging, intake, tracking and processing. Served on Senior Project Team to implement a distributed capture system across 300 branch locations, resulting in more than $300K annual cost savings.

Spearheaded key process improvements for the Post Closing Mailroom, resulting in more than $400K annual cost savings and improvements in lost file rates.

Successfully implemented an Activity Based Compensation program in the Trailing Mail Department, boosting annual profits by more than $100K.

Led the effective transfer of key functions to Mexico and Guatemala, resulting in more than $200K cost savings per year.

On-Site Manager First Horizon Home Loans (2001 – 2003)

Managed the reorganization of operations for a high-level client, First Horizon. Planned, launched and managed key process improvements to boost efficiency, performance and profitably.

Performed OCR on legal descriptions of Deed/Title documents for tax servicing purposes.

Coordinated the hiring process of 12 professionals to outsource functions to Mexico.

Continued as On-Site Manager when acquired by MetLife Home Loans.

PSI SOFTWARE, Virtual 2000 - 2001

Salesman

Successfully completed sales of Computer Output Laser Disk (COLD) software to various applicable clients. Traveled to remote sites to develop client relationships, conduct sales meetings and perform software demonstrations.

Previous experience includes Director of Operations (1989 – 1999) with Affiliated Computer Services.

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