Manager Engineer

Harold Stear, Jr. My LinkedIn Profile

214-***-**** cell 15744 Carlton Oaks Drive, Fort Worth, TX 76177 ******.*****@*****.***

IT Services / Infrastructure Manager

A versatile IT leader offers extensive experience in developing and implementing IT solutions that enhance service and financial results. Leverages a strong understanding of IT methodologies and processes to positively impact efficiency and the achievement of business goals. Known as a problem solver and strategist who excels in managing competing priorities while meeting or exceeding customer requirements. Experience includes remote support, lab testing, and documentation methodology as well as reproducing customer issues and identifying critical resolutions.

Core Strengths

Facility Management – Network Administration/Management – Operations – Process Improvement – Upgrades

Project Management – Training & Development – Systems Installation – Web Hosting – Preventative Maintenance

Disaster Recovery – Strategic Planning – Architecture – User Testing & Support – Documentation – Customer Support

Select Career Highlights

Designed and implemented short- and long-term strategic plans for Heartland Automotive Services to ensure infrastructure capacity met existing 260 corporate employees and future requirements.

Implemented on-site fax server to reduce annual external costs for electronic fax services to support regional teams; achieved $20K in cost savings and decreased instances of electronic faxed attached network threats.

Coordinated any necessary remediation’s for Heartland Automotive Services’ quarterly Payment Card Industry (PCI) scan and evidence collection for the annual PCI audit covering $50K+ in expenses.

Served as technical project lead for comprehensive upgrade of 41 Compaq Proliant servers in 5 geographic locations; directed a six-figure budget for pre-deployment work, travel costs, and on-site deployment hours.

Professional Overview

Heartland Automotive Services, Inc. – Irving, TX 05/2012-10/2015

IT Infrastructure Lead/Manager

Heartland Automotive Services, dba Jiffy Lube, is the largest franchisee of quick lube retail service stores in America.

Ensured that all servers, networks and phone systems were available within prescribed service levels.

Installed, configured, and managed Microsoft Windows Server 2008/2012 active directory domain, Microsoft Exchange Server 2010, Microsoft SQL Server 2008/2008 and Microsoft System Center 2010.

Responsible for the configuration, installation and maintenance of all VMware servers and guests VMs.

Installed, configured and managed Sonicwall firewall appliance, HP ProCurve switches, Barracuda SPAM applicance and MultiTech FaxFinder appliance.

Responsible for managing the security environment of the corporate network, servers and VoIP phone systems.

Responsible for overseeing the administration, monitoring, maintenance and issue resolution of all Windows and VMware servers.

Responsible for supporting all desktops, laptops, printers, copiers, and fax machines.

Deployed and supported Microsoft Office 2010/2013, accounting application, and other user applications related to the companys daily operations.

Professional Overview continued…

Managed and supported conversion to Microsoft Office 365.

Responsible for supporting Avaya VoIP phone system including user account creation, station configuration and troubleshooting, system configuration updates and backup.

Responsible for backups on all servers and data center equipment.

Responsible for monitoring tickets in the appropriate ticket queues and working with team for SLA compliancy.

Responsible for interfacing with user community to explain issues, work on initiatives and generally improve the overall relationship.

Responsible for continuous process improvement action that resulted in increased customer satisfaction and enhances the department’s effectiveness.

Oversaw IT asset management, including maintenance of component inventory and related documentation.

HLS Consulting Services – Irving, TX 07/2002-05/2012

IT Consultant

HLS offers IT support to small to medium sized businesses that primarily do not employ on-site IT staff; offers a full range of IT services from cabling to contracted support of the full network.

Provided consulting and project management services to clients seeking technical project planning, server engineering, and implementation strategies in a Microsoft server environment.

Led client projects that spanned Windows 2003/2000 server engineering, technical project planning and implementation of Microsoft BackOffice solutions, product research and development, and site documentation.

Installed, configured, and managed Microsoft Windows Server 2003/2000 active directory domain, Microsoft Exchange Server 2003, firewalls, and routers.

Delivered technical support for home networks and client computers, including the installation and configuration of automated home control, security systems utilizing X-10 technology, and web/email hosting.

Electronic Data Systems Corp. (EDS) – Plano, TX 05/1996-07/2002

Senior Systems Engineer

A business unit of HP, EDS is leading the world in global technology services delivering business solutions to clients.

Oversaw technical project planning and implementation of Microsoft BackOffice solutions on IBM Netfinity and XSeries hardware and Windows NT/2000 Server engineering.

Orchestrated fault escalation and technical crisis management procedures in downed server situations.

Maintained consistent and efficient operations of server laboratory, consisting of 9 Compaq Proliant racks, 3 IBM Netfinity/Xseries racks all running Windows NT/2000 Servers, and 12 Windows NT/98/95 desktops/routed networks.

Provided internal operations support/release management in accordance with EDS processes/server standards.

Microsoft Corporation – Irving, TX 10/1994-05/1996

Operating Environments Support Engineer

A multinational computer technology corporation that develops, manufactures, licenses, and supports a wide range of software products for computing devices; employs 93,000+ in more than 100 countries with revenue of $58B+.

Provided technical support and addressed customer inquiries regarding all MS-DOS and Windows related concerns; acted as liaison to Compaq concerning all Windows hardware related issues.

Education & Credentials

Associates Degree in Information Technology Networking – University of Phoenix

Microsoft Certified Systems Engineer (NT 4)

Technical Skills

Applications: MS Exchange, MS SQL Server, MS Systems Center Operations Center, Symantec Backup exec, MS Office

Operating Systems: Windows Server 2012/2008/2003, MS Windows 10/8.1/7/Vista/XP, VMware

Hardware: IBM, Lenovo, Dell, HP

Languages: VBScript, JavaScript

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