ROLES

Sr. Systems Analyst

Networking Support

Technical Lead

Software Deployment

Server Administrator

INDUSTRIES

Government

Legal

Medical Technology

Healthcare

Retail

Manufacturing

Transportation

Education

FUNCTIONAL EXPERTISE

System Monitoring

LDAP

Virtualization

Windows and Linux

SQL

Patch Management

TECHNOLOGY

PowerShell

BI applications

Windows Operating Systems (with server focus)

IIS

BigIP

Cassiopae, Snag IT

SiteScope, Netcool, MOM,SIMM

HPSA, Altiris

Oracle, SQL

RHEL

VMWare; Hyper-V; Xen Server

EDUCATION

Bachelor of Arts

University of St. Thomas

MS – Software Systems Track

University of St. Thomas

(2 modules remaining)

SUMMARY

Experience in management, project management, technical lead roles, computer/server technical support, networking support, software LAN/WAN deployments, computer customer services, and supervised support staff. Experience in performing support services in Health Care, Government, Banking, and Legal entities.

15+ years of experience working in IT support

Systems Analyst

Systems Administration

Windows and Linux Server Administration

IIS Support

SQL/Oracle Scripts

Network Administration

Server and Software Deployments

PowerShell Scripting

LDAP and Active Directory Administration

PROFESSIONAL EXPERIENCE

United Health August 2015 – January 2016

Consultant

Setup identity management for server’s access including account setup and security administration of elevated privileges

Participated in processes to ensure that audit and regulatory requirements were met from reporting and deployments using HP Server Administrator (HPSA), supporting an enterprise of eight thousand servers. Created release and revision schedules.

Automation of server user administration tasks, adding and removing users, created shared directories, setting permissions on shares and modified registry settings from HP Server Administrator (HPSA) and HP Open View (HPOV)

Performed hardening, testing, and monitoring systems against possible security threats, in compliance with UHG security standards

Performed root cause analysis in responding to incidents, escalated to appropriate teams.

Performed deployment of scripts for auditing, software implementations, and patch management both using HPSA and HPOV

MNDOT March 2015 – July 2015

Consultant

Worked closely with the infrastructure group to migrate servers from Windows 2003 to Windows 2008 R2/2012

Prepared release schedules and handled daily troubleshooting application upgrades and migrations from old Windows 2003 to new Windows 2008 R2

Setup and assisted with P2V efforts moving from physical to virtual VMWare servers

Provided extensive log file analysis for apps and operations systems needed to troubleshoot application deployments and upgrades for server migrations

Implemented websites and app pools from Server 2003 IIS6 to new Windows 2008/12 IIS7

Installed, setup, and configured IIS Serves and worked with development teams to move code from Development to test to Production environments.

Utilized netstat analysis for iRule reporting (specific to quarantine efforts)

US BANK August 2014 – March 2015

Consultant

Managed migration of Microsoft .Net applications from Windows 2003 IIS 6 to Windows 2008 IIS 7 Servers.

Created Active Directory PowerShell scripts for modifying and adding user and group permissions.

Implemented installation script to install and deploy applications for multiple environment (DEV TEST PROD)

Helped provide solutions for transitioning server upgrades (refresh) from Windows 2003 to Windows 2008/12

Coordinated with project managers and engineers on the migration of 300 applications from one data center to another data center.

Helped define policies and procedures to be used in future migrations of several hundred applications.

Digikey Corporation November 2010 – August 2014

Consultant

Setup, installed, and administer BI client and server software on both Windows 2003 and Windows 2008 Servers, along with Red Hat Enterprise Linux.

Resolved Windows Server and Windows 7 PC issues, and application installation deployments for both operating systems

Worked with monitoring, performed (setup and configuration), and Nimsoft and Uptime

Performed deployment of code migration for analytics that center on BI solutions from non-production environments (Dev and Test) to production environments

Wrote SQL scripts to extract data

Set up SQL Server databases including database instances.

Accomplished IIS setup, install, administration, backups restores, and management of pools, deployments and troubleshooting on local LAN

Set up and installed Apache Tomcat

Supported applications for daily use and ensured communications between Data Centers.

Installed and administered of specific BI tool server software, including Oracle, SQL, Visual Studio, and other BI applications

Performed oracle Database 11/10g database support, troubleshooting connectivity issues, and administration of application-users, queries, troubleshooting and setting up applications connections

Administer SharePoint, setup install WSS 3.0, and configured for test environment

Experienced with VMWare deployments, patching, and snap-shots. Worked with Windows Server 2003; Windows Server 2008; and Red Hat Linux 6.0

Maintained of firewalls and TCP/IP ports for small developer group

Configured load balancing of systems for Server 2003, Server 2008 and Red Hat Linux Severs using Tibco-Spotfire

US Bank July 2010 – October 2010

Consultant

Conducted Server and Client Virtualization, VMware ESX, vSphere

Implemented of solutions architected for Windows 2003/2008

Scripted with PowerShell for remote DSQuery tasks, IP, and deployment tasks for remote queries, and software deployment

Maintained, created, and updated SharePoint for documentation of solutions for transfer of information to end clients

Updated the Operating System and Applications deployments using Marimba and Powershell scripts

Created and updated jobs for Stealth Server; Level Set 5,000 plus servers to meet corporate standards

Acted as a liaison between groups to implement projects and provide ongoing support

Used Shavlik to report and patch 3,500 servers

Used SIMM, provided WMI scripting for NIC updates

Thomson Reuters October 2009 – July 2010

Consultant

Accomplished deployment, troubleshoot, and support of Enterprise Web Applications on Windows Server 2003/Windows 2008 servers

Performed troubleshooting various Web technologies and Web applications for HTML, Active Server Pages, CGI, XML, JSP, .net

Accomplished deployment and maintenance of Tomcat application server

Administered BigIP, and monitor Web networking environment with Coradiant

Supported online Web applications and Unix application within the Enterprise environment

Worked as on call support and monitoring for responses from SiteScope, Netcool, Splunk, and MOM

Scripted and deployed from Linux and Unix

Provided documentation with SharePoint, using One Note and Snagit

Medtronic October 2008 – September 2009

Consultant

Supported and maintained Active Directory, and, development testing for AD environment

Migrated DFS structure from file server to domain level and maintain DFS infrastructure

Used scripts to research, analyze, implement, and review system to audit security and maintain AD

Performed regularly scheduled Microsoft maintenance task sand monitoring using MOM and SIMM, and Virtual Machine Manager scripting

Used Altiris and VMware to develop, deploy, and support images for servers and desktops

Set up Lab in a Data Center with ESX, AD, and Altiris to support proof-of-concept testing scenarios in the R&D Data Center

Purchased, installed, configured, monitored, maintained, troubleshoot, upgraded, and retired server hardware and operating systems for Data Center

Worked in conjunction with facilities management team to build processes and infrastructure to ensure maximum uptime of lab in Data Center.

Setup, maintained, and troubleshoot backups using Legato

Provided patching using Shavlik, from test to production for both Virtual and Physical environments

Active Directory Group management for users, groups, DFS, and sever share/s support

ESX provided P2V’s, operating system server and desktop deployment, template creation, cloning, and NFS file management, snapshot restores and management of multiple farms

Managed projects for migrations, upgrades, deployments, and rollouts

Created, updated, and maintained documentation for server builds, deployments, and applications

Accenture-Best Buy Corporation May 2008 – August 2008

Consultant

Prime Therapeutics May 2008 – October 2008

Consultant

Scripted POS encryption for deployments over the WAN.

Updated POS systems using build imaging via Web based interfaces within Active Directory Management

Windows server operating systems scripting and image design/build software for hardware deployment

Implemented systems infrastructure for Kiosks, Workstations, Printers, and servers setup.

Provided technical writing/documentation for LAN and WAN including wired and wireless specific; with primary focus on Point of Sale registers

Provided Tier 2 support on a variety of IT platforms, including IBM AS400, Windows, Netapp, HDS Storage arrays and IBM tape backup solutions

Provided AS/400 Mainframe operations support including mainframe system backups with the IBM AML 4000

Provided Wide Area Network monitoring with Netcool and SiteScope

Wells Fargo Bank January 2007 – May 2008

Consultant

Target Corporation April 2006 – August 2007

Consultant

Maintained, configured, and assisted in deployment of Microsoft security updates and patch management via SUS, WSUS, SMS and Altiris.

Responsible for the administration of patches and security updates for 6,000 WinTel Servers.

Administration of SMS patch deployment; collections, advertisements.

Administration of Altiris patch deployment; collections, advertisements using NS and DS servers.

VB Scripting for security updates deployment.

Certification Batch Scripting via Altiris for certificate security updates.

Management of SUS, WSUS, and Altiris Servers.

Setup and configured Altiris DS servers for patch management deployments.

Maintained, configured, and assisted in deployment of Microsoft security updates and patch management via SUS, WSUS, SMS and Altiris.

Bank & Welsh Companies April 2005 – April 2006

Consultant

Software packaging and distribution via the US Bank WAN.

Maintained, managed, and assisted in designing and deployment of On-Demand software applications.

Setup and configured of DNS Servers, DHCP Servers, WSUS Servers, and

RIS Servers for test/setup labs.

Windows Installer LE packaging of On-Demand applications for MSI distribution.

Setup, configured, and maintained RIS servers for PC Image [LAN] deployment.

Implemented a Ghost Multicast server for PC Image distribution.

Responsible for Citrix and VPN server setup and configuration.

Active Directory Group Policy setup and configuration for MSI LAN deployment.

Active Directory Group Policy design and administration.

Maintain General desktop and application support for 300 plus users

CMF/LSVI software testing and deployment.

Administration of On-Demand software within US Bank's A.D. infrastructure.

Management of computer business profile node creation via Extra Mainframes.

DameWare remote site management via the LAN and the WAN.

Troubleshooting of Windows 2000/XP CMF managed desktops.

Managed distribution of software for several thousand applications for 50 thousand PCs.

Maintained, managed, and assisted in designing the deployments of push/pull On-Demand networking and application software.

Wells Fargo October 2004 – April 2005

Consultant

Used Exchange 2000 and Exchange 5.5 messaging support.

Used Exchange 2000 Migration Support for E2K rollout.

Administration of Enterprise Mail for all of Wells Fargo.

Administration and troubleshooting of A.D. with Microsoft Exchange.

Blackberry Server and Blackberry Device support for all of Wells Fargo.

Troubleshooting of Microsoft Exchange Server 2000/5.5 and Exchange Client 2003/2/0/5.0.

Consulting February 2003 – October 2004

Setup Windows 2000/2 Servers and PCs for LAN’s in Coffee Houses; Bakery; Medical Facilities; Computer Training Co.; and Mail Order Co.

Setup wired with wireless routers for DSL and Broadband diminutive internet LAN solutions. Designed and implemented server and applications software for unique network environments.

Wells Fargo Bank November 1997 – February 2002

Managed Windows 2000 and XP migrations; lead team members in enterprise rollouts moving from Windows 95/98/NT 4.0 to Windows 2000 and XP for several hundred users. Managed Ghost Multicast Server migrations for LAN and WAN, moving to Windows 2000 and XP with images including office suites and standard applications (all from standard images I personally created for Wells’ LAN and WAN).

Project Management: setup meetings with management and groups for logistics of moves and migrations, contracted employees, and provided strategies, budgets, and time frames for moves and migrations. Managed server migrations and networking solutions for LAN and WAN.

Oversaw and coordinated migrations and upgrades. Ordered, maintained, and coordinated all PC software and hardware products for several hundred users. Utilized technologies for enterprise rollouts such as MSI and Wise Install for applications, and Ghost imaging for Operating Systems.

In charge of setting up branch banks with computers, networks, applications, and software. Individually managed moves and migrations for branch banks, data centers, as well as entire regional banks (w/several thousand users).

Installed, maintained, and upgraded hardware and software for several thousand PCs and laptops in regional banks, training rooms, and branch banks.

Setup, maintained and managed Novell 5.0 Servers; Windows 2000 Servers; Windows NT 4.0 Servers; Symantec Ghost Multicast Servers, Symantec Norton Antivirus Servers, and VRU Servers.

Utilized various software support programs: EA; Ghost 7.5; PC Anywhere 8.0; and VNC.

Provided daily and weekly backup w/Veritas Backup Exec, and Sytos.

Configured and installed DHCP Servers, and all TCP/IP addressing. Installed and configured Novell Servers, and also IntranetWare/Client 32/2000 on all Windows desktops; Setup and supported all Windows O/S’s: Windows 2000/98/95/NT 4.0/Windows3.11; Network software support; VPN’s; RAS; and remote software.

Supported various software programs and applications: Windows 2000/NT/95/3.11; IBM OS/2 Warp; Novell 4.0 and 5.0; MS Office Professional 2000/97/95; MS Exchange and Outlook 2000/98/97, and Oracle 3.3.

Provided senior level support and help desk call-in telephone support, desk to desk support, and supported remote and regional locations by telephone, computer takeover applications, and off site service.

Provided PC hardware and software training, and documentation and manuals for in-house and standard applications.

Provided PDA setup, installation, and support for several hundred users. Provided PDA training for 20 people in support group, and tested and determined best PDA for Wells Fargo Bank’s LAN.

Briggs and Morgan Law Firm January 1997 – November 1997

Consultant

Supported various software programs, supported Windows 95 and Windows 3.11; GroupWise 5.1; Word Perfect Corel 8 & WP51; PC Docs; PC Anywhere, and Novell’s Managewise 2.1.

Provided desk-to-desk support, call-in support, remote take over support, and regional support.

Setup and supported multiple Novell applications: Managewise, Client 32, Groupwise 5.1, and NASI.

Provided Support with Support Magic 3.1 and w/Crystal Reports.

Provided both Hardware and Software support for 1,000 plus users in a law firm.

University of St. Thomas August 1994 – May 1996

Limited programming experience in Visual Basic, MS Office 95, DOS, UNIX, and Qbasic.

Supported WP51; Dbase; Sybase, Access 2.0, Lotus123 for Dos; SPSS; and MiniTab.

Supervised 25 Employees.

Provided training for applications, documentation, and diminutive manuals for all applications in Computer Lab for several hundred students. Also provided classroom training for students, faculty, and staff.

Supported 30 plus Macintosh Computers and 200 plus IBM PCs in a computer lab.

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