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Philip A. Knox

** ***** **** *****, *********, MD 21234 PHONE: 240-***-**** EMAIL: actl0l@r.postjobfree.com SUMMARY OF QUALIFICATIONS

An experienced network and communications technician with over 8 years of experience in both residential and commercial installation

A team player with strong interpersonal skills, work ethics and dependability; Excellent verbal and written communication skills and multi-task oriented; Great customer service skills and adaptability to changing environments

Technical Skills: Knowledge of NEC and NESC codes and regulations; SBCA Certified Installer PROFESSIONAL EXPERIENCE

Cable Technician

March 2014 - Present

Tri-wire Engineering Solution, 3918 Vero Rd, Halethorpe, MD 21227 410-***-****

Installing or repairing Cable TV, High Speed Data or Digital Services and Security Alarm Services inside and outside for Residential and Commercial customers.

Performing upgrades, downgrades, pre-wiring and dwelling installations.

Installing drops, outlets, converters, cable modems, digital terminals and other cable system devices.

Measuring, recording and determining cable signals; troubleshooting problems.

Maintaining, securing and accounting for equipment inventories.

Preparing regular, accurate, legible and timely cable system records.

Installation of CAT5 and CAT6 cable

Lead Field Technician

January 2010 - March 2014

FTS USA, 718 Myatt Center Lane, Madison, TN 37115 615-***-****

Primary responsibilities were installation of Cable TV, High Speed Data Service and Digital Service to Residential and Commercial customers

Adding new drop lines to premises, set top box installation, cable box installation and VoIP setup

Upgrading services for existing customers and performing custom wiring

Measuring, recording and determining cable signals; troubleshooting problems

Maintaining, securing and accounting for equipment inventories.

Preparing regular, accurate, legible and timely cable system records Satellite Installation Technician

September 2008 – September 2009

Direct Sat (Authorized DirecTV Contractor), 12400 Kiln Court, Beltsville, MD 20705 202-***-****

Establishment of residential and commercial satellite TV systems by installing equipment; running and pulling TV cable; programming and calibrating equipment; adhering to codes, regulations, and standards.

Verifying satellite TV system functioning by testing equipment and connections; identifying and correcting problems.

Maintaining service records by documenting installations, servicing equipment, and performing repairs.

Maintaining customer rapport by resolving concerns and answering questions; diagnosing, troubleshooting, and repairing problems.

Additional responsibilities: replacing and upgrading components; referring to schematics, manuals, and manufacturer's instructions.

2 P a g e

Communication Technician

August 2006 to January 2008

Comcast Communication, 9609 Annapolis Road, Lanham, MD, 20706 301-***-****

Primary responsibilities - installing and servicing of residential cable, internet and phone services; running and pulling TV cable; programming and calibrating equipment; adhering to NEC and NESC codes, regulations, and standards and local ordinances in order to provide requested services.

Completing associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer’s account once the work is checked in.

Properly operated and maintain installation tools and equipment.

Maintaining customer rapport by resolving concerns and answering questions; diagnosing, troubleshooting, and repairing problems with service and/or equipment.

Additional responsibilities - replacing and upgrading equipment and its components; referring to schematics, manuals, and manufacturer's instructions.

EDUCATION

Prince George’s Community College, 301 Largo Road, Largo, MD 20774 301-***-**** Electronic Engineering Technology (EET), A.A.S, Ongoing S. L. Grammar School

High School Diploma earned, December 1995

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