Business Analyst

Huberta Osei

**** **** ******** ******, ******* IL, 60660 +1-773-***-**** *******.****@*****.***

OBJECTIVE

Seeking full time opportunities in Project Management and Business Analyst roles

SKILLS

Software Applications: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Tableau, R, Asana, Trello

Databases: MySQL, MongoDB, Neo4j

Methodologies: Agile (Scrum), Software Development Life Cycle

Programming Languages and Framework: Java, PHP, HTML, Hadoop, Play Framework

Operating Systems: Microsoft Windows, Linux

Functional Skills: Project Management, Business Requirement Gathering and Analysis, IT Business Strategy, Data Analysis, Data Visualization, Documentation Skills, Database Management, Research, Process Improvement, Use Case and UML Authoring

Soft Skills: Effective Communication Skills, Critical Thinking Skills, Presentation Skills, Organizational Skills, Problem Solving Skills, Ability to prioritize and multitask

WORK EXPERIENCE

33 Realty Technical Business Analyst Intern (Capstone) September 2015 – December 2015

Performed gap analysis to identify loop holes in current system and workflow

Performed requirement gathering and analysis for property management and accounting application

Redesigned workflow and application to achieve 50% increase in operation efficiency

Rancard Solutions Limited Java Software Engineer April 2014 – July 2014

Gathered user requirements and translated them into functional requirements

Worked closely with the Product Manager to develop user stories and documentations

Worked closely with the UI team to develop a one-page application which focused on creating viral campaigns and building a social graph in order to deliver relevant recommendations and hence increase sales

Developed various iterations of a one-page application based on feedback from user testing and data gathered from Google Analytics

Increased click-through rate of impressions served by 0.05%

Rancard Solutions Limited Java Software Engineer Intern October 2013 – March 2014

Provided maintenance support to ensure a robust content delivery platform

Decreased issue resolution to 1 day and minimized client complaint by 50%

Created application programming interfaces and developed new features for iteration of content delivery platform using Java and MySQL

Bullion Financial Services Financial/Research Analyst Intern May 2013 – September 2013

Volunteered to automate business processes to support the daily activities of the company and increase efficiency by 50%.

Reported on the performance of the equity market and selected economic sectors in Ghana

RELEVANT PROJECTS

Soul Winning Project Winners Chapel International Chicago Status - Outgoing

Spreading the gospel and praying for people on the streets and various transportation stations

Process Analysis Project Loyola University Health Systems Patient Access Center Status - Completed

Analyzing call center data and current process of call center to propose a solution that will decrease abandon rate to below 3% and ensure 90% of calls are answered within 40 seconds or less

MySQL Database Project Real-Time Diffusion of Twitter data and Financial Markets Status - Completed

Discovered a positive correlation between twitter mentions and earning release of companies in the financial market through extensive analysis of real-time twitter data using MySQL queries.

EDUCATION

University of Illinois at Chicago Chicago, IL August 2014 - December 2015

M.Sc. in Management Information Systems GPA: 3.72/4.00

Ashesi University College Berekuso, Ghana August 2009 - June 2013

B.Sc. in Management Information Systems GPA: 3.62/4.00

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