Customer Service High School

Zandalee Eleanor Wong

Resident Address : ** Ouderkraal Close

Noordwyk, Midrand

1685

Email address : *******.******@*****.***

Contact numbers : 061-***-****

PERSONAL DETAILS

ID Number : 930**********

Nationality : South African

Race : Coloured

Languages : English, Afrikaans

Gender : Female

Drivers License : Code 8

Personal Summary:

A highly motivated Psychology and Business Management graduate who is able to provide analytical support. I am Ambitious and looking forward to playing a vital role in decision-making whilst adding significant value. A highly performing individual who demonstrates internal drive, enthusiasm and initiative with essential ability to work well in high pressure environments as I am very competitive with a strong motivation to succeed; who consistently delivers quickly and is accurately able to prioritise so as to ensure deadlines are met whilst maintaining a high standard of analysis and insight. For instance, during my 3year course I was able to balance work while completing my degree at university.

Presently I am interested into joining a company that offers long term career prospects, which will ultimately contribute to my personal growth.

EDUCATIONAL BACKGROUND

Tertiary Education:

Institution : Monash South Africa University

Qualification : Bachelor of Social Science Degree

Specialisations : Psychology and Business Management

Date of Completion : 2012 - 2015

Contact Details : +27-11-950-****

Secondary Education:

High School : Midrand High School

Subject passed : English, Afrikaans, Mathematics, Geography, Physical

Science and Biology

Qualification : Admission to Bachelor’s Degree- Matric Certificate

Date of Completion : 2011

Key Skills and Competencies

Professional Skills:

Superb Oral and written communication skills

An active team player, who contributes to a team’s ideas and outcomes

Advances Excel skills, including Microsoft Office, Word and Power-point

Ensuring high level of customer satisfaction

Accuracy and attention to detail

Positive attitude

Ability to resolving customer queries and complaints

Personal Skills:

Excellent people skills, leadership skills and customer focus

Good communication skills

Confident

Flexible and adaptable, able to work well individually and within a team

Can build and maintain good relationships

Proactive, taking the initiative to explore issues and to generate new ideas and approaches

EMPLOYMENT HISTORY

Name of the company : Riba’s Estate Agency & Bond Originator

Position : Office Administrator

Period : 2012 to date

Duties

Receptionist- providing customer service to walk in clients’. Answering incoming telephone calls and responding to clients enquiries.

Complete the home loan application documents and the offer to purchase.

Obtain personal documents and information from the customers.

Data capture - client information address, ID number and work details.

Assisting by resolving client account queries and home loan insurances.

Compile monthly business report and statistics.

Submit home loan applications to the banks as well as follow up with the banks.

REFERENCE

Reference for Riba’s Bond Originator

Name Felicity Thokkie (Managing Director)

Telephone nr 011***-****

Cell phone nr 083*******

Name of the company : Chesa Nyama

Position : Assisting store manager

Period : January 2014 to date

Duties

Controlling stock

Ordering stock from Head Office / Suppliers

Assisting clients with telephonic orders

Cashier

Daily cash-up

Monitoring the floor and managing staff

REFERENCE

Reference for Chesa Nyama

Name Deidre Douglas (Franchise Owner)

Telephone nr 071-***-****

Cell phone nr 083-***-****

Contact this candidate