Customer Service Office
Resume:
Unaloto K Laui
Anchorage, AK **517
Ph: 916-***-****
Email: ********.****@*****.***
OBJECTIVE
To achieve employment with your company; where I can use my knowledge, skills, and training to add to the overall value of the company.
SUMMARY OF QUALIFICATONS
oQuality customer service and communication skill
oCapacity to multi-task under pressure
oStrong proficiency in Microsoft Applications
oHighly trained writing abilities
oBilingual (Fluent in Tongan/English)
oMonitored clients (average 18-20 mothers with children) night shift.
EMPLOYMENT HISTORY
Kendall Toyota Cashier/Rental Clerk Anchorage, AK Sept 2013-Present
oCounting the till at the beginning and at the end of the shift daily (Mandatory).
oChecking out 75 serviced customers per week.
oChecking out and checking in about 35-40 rental customers per week.
oEntering more than 80 customers’ information per week in to the dealertrack computer system.
oAnswering more than 50 multi lines phone calls per week.
oFaxing documents to customers and other companies when requested.
oCalling insurance companies to report damages on the rentals.
oChecking and making sure that we have enough supplies every week.
oTraining new hires in cashier department.
oHelping the customers by answering their questions with positive attitude and respectful manners.
oProviding excellent customer service by offering my help even if I’m busy.
oAbility to accepting extra assignment and project from accounting department.
oRadio contact with other coworkers for pulling customers vehicles and rentals.
Diamond Parking Cashier Anchorage, AK Jan 2012-Nov 2013
oChecked out more than 500 customers per week who parked on the lot.
oAnswered 150 multi lines phone calls per week for pick up and took messages for the managers
oTook more than 50 payment over the phone per week.
oConsistently dispatched the shuttle drivers for picking up customers either on the lot or at the airport.
oFiled storage customers’ documents after completely filled out the contract.
oFaxing, printing, answered customers’ questions in person or on the phone.
oHad new storage customers filled out rental contract for storage unit.
oCalled non-emergency line to report if a customer was out of control.
oSupervised night shift.
oProblems solving.
oTrained new hires.
oRadio contact with shuttle bus driver for pick up.
Akeela Inc. Teacher Assistant Anchorage, AK Apr2011-Jan2012
oGreeted mothers daily when dropped off and picked up the children.
oAssisted the lead teacher with classroom activities.
oInteracted with 10-15 children in and outdoor activities daily.
oDrove the company van to and from fieldtrips 3 times a week.
oFilled out 10-15 daily reports on the children; average 40-50 reports every week.
oHead count every 2 hours, 5 nights a week. (Mandatory)
oSupervised clients and children when taking their medication. Average 18-28 mothers, 8-12 children.
oSupervised and made sure that clients sign in and out when leaving the premise and when returning.
oWelcomed visitors and let them sign in and out the sign-in the sheet.
oSupervised clients when making phone calls. (No extra phone calls other than the scheduled ones).
oFilled out accident report when an incident occurred during business hours.
oDeescalated unhappy and unsatisfied clients and children.
Alaska Oncology File Clerk Anchorage, AK Feb 2009-Jan 2011
oFiled more than 300 patients’ documents into their personal charts per week.
oPulled more than 200 charts per week for doctors or when requested by the patients or other medical offices or clinics per week.
oDownloaded more than 400 doctors’ dictations into patients’ personal folders in computer system.
oScheduled 80-85 patients’ appointments per week.
o150 courtesy calls per week to remind the patients their appointment at least two day before the appointment day.
oPrepared outgoing mail to be sent and distributed incoming mail.
oAnswered about 240 multi lines phone calls per week, transferred calls and took messages.
oTook more than 100 payments both over the phone and at the window per week.
oHad new patients filled out the demographic forms on first day of the appointment.
oCollected co-pays from patients.
oAbility to use general office equipment.
SwissportUSA, Inc. Passenger Service Agent Anchorage, AK Apr2007-Apr2010
oPrepared in/outbound general declaration for freighters (average 10-15 flights per week)
oRetrieved and cleared flight documents at custom, returned documents back to the aircraft. (Documents must be accurate and valid before continued to final destination).
oMet and boarded international flights.
oTrained and supervised about 15 new hires.
oEntered reports for assigned flights into computer system – 10-15 flights per week.
oCommunicated with other airlines for flight documents as needed.
oSecured 10-15 cargo flights per week.
oChecked-in passengers for international flights in summer. (15-20 passenger flights: China Air, Eva Air and Kathay Pacific as well as Trans World, military flight. Thousands of passengers each summer). Checked passports, visas and other documents to make sure it’s valid and legal.
Alaska Airlines (CSA) Anchorage, AK Apr 2006-Sept 2006
oCounted till at the beginning and the end of the shift daily. (Mandatory)
oChecked-in more than 500 passengers per week.
oRerouted average of 20passengers per week due to delay or cancellation.
oMet and boarded flights.
oWeighed passengers’ luggage (average 400-500 pieces of luggage per week).
oMonitored the lobby, greeted customers, help them with their questions and maintain the cleanliness of the working area.
oProvided excellent customers service.
oAbility to work as a team to complete a tasks or help a customer.
oCalled Alaska Airlines headquarter for questions or help with passengers’ tickets issues.
DGS (Cabin Service) Anchorage, AK Jan 2005-Mar 2006
oDeep cleaned the interior of the aircrafts; 6 deep clean per week. This must be secured, flipped seats over washed then put back.
oSecured and cleaned 15-20 quick-turn flights per week.
oSecured the catering trucks (Sky Chef). 15 trucks per week. Catering trucks must be secured before entering the aircraft. Supervised the aircraft during the entire catering time.
oTeam lead for 5 or 6 cleaning crew members per night, 5 nights per week.
oPrepared cleaning assignments and paperwork.
oAssigned cleaning crew members for various task every night.
oCalled cabin service supervisor or Alaska Airlines maintenance/security if safety equipment was broken or anything suspicious on flights. (Mandatory)
oTrained new hires
oSubmitted daily report on all activities throughout the entire shift.
EDUCATION
ALASKA CAREER COLLEGE, Anchorage, Alaska-Accredited Member of Accrediting Commission of Careered Schools and Colleges of Technology (ACCSCT) Certify Alaska Career College Business Office Specialist.
Also Current student, Alaska Career College pursuing Associate Degree in Business Administration and Accounting.
Course of Study:
Microsoft Office Suite: *Word *Outlook *PowerPoint *Access *Desktop Publishing & Access *Business Accounting & Payroll using Quickbooks *Office Procedures Accounts Payable and Receivable *File Management *Supervision and Leadership *Data Entry Clerk *Keyboarding.
Skills:
oQuality writing and communication skills
oHigh Level of responsibility and fast-learning traits
oStrong interest in team work and problem solving
oAdministrative skills
oCritical Thinker
oAdaptability
oTraining
oSupervisory Experience
oProblem solving
References: Romel Holmes Stan Watts Jarett Carson
907-***-**** 907-***-**** 907-***-****
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