warehouse, customer service representative

**** ********** ****: 832-***-****

Houston, TX **053 Email: ****************@*****.***

Summary

Customer Service Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction. Upholding a proven capacity to troubleshoot issues to ensure customer satisfaction while increase customer loyalty. I am a highly motivated individual that has the ability to catch on to any task that is given.

Highlights

Skilled in call center operations

Dedicated to process improvement

Call center metrics decoding aptitude

Strong problem solving ability

Troubleshooting skills

Persuasive speaker

High customer service standards

Accomplishments

Consistently commended by superiors for resolving volatile customer situations quickly, and courteously.

Experience

Rainbow Lodge- 10/15- still employed

Pastry chef assistant

Hubcap grill- 5/15-9/15

Cashier

99 cent warehouse- 10/14- 4/15

Electric pallet jack operator picking

Canvassing- 06/2014- Still Employed

Renewal by Andersen- Houston, TX

Professional door to door scheduling

Waitstaff- 11/2012 – 02/2014

Sodexo- Houston, TX

Assisted the residence with their dinner if needed, cleaned and reset tables

Customer Care Representative- 03/2012 - 08/2012

Xerox- Houston, TX

Managed high call volume with tact, and professionalism.

Shift Manager- 04/2010 – 03/2012

Arby’s- Houston, TX

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Quickly identified problem situations, and skillfully resolved incidents to the satisfaction of involved parties.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Forklift Operator- 03/2011 – 09/2011

Office Depot Warehouse- Houston, TX

Loaded and unloaded pieces into boxes for shipment. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets .Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety. Responsible for careful handling of all merchandise to avoid damage. Attached identifying tags to containers. Packed containers and re-pack damaged containers. Read work orders or received oral instructions to determine work assignments and material and equipment needs. Used propane forklift to load trailer at warehouse.

Education

2009 Willowridge- Houston, TX, United States

High School Diploma

Continuing education at Houston Community College, Media Tech Institute

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