Customer Service Sales

Yolanda Ramirez

*** *. ****** ** *******, TX ****3 281-***-**** ************@*****.***

** ***** ** *********** ********** in Insurance Sales and Customer Service Specialist

Proactive, solutions-focused individual with extensive experience fostering positive customer experiences through professional, responsive communications. Proven trainer and leader of teams toward company-wide service standards and expectation. Elite communicator specializing in conflict resolution, problem-solving, and collaborating across functions to ensure operational excellence.

AREAS OF EXPERIENCE

Customer Service

Call Center Settings

Staff Development

Training Coordination

Process Improvents

Power Point

Time Management

Problem-Solving

Communications

Cross-Team Collaboration

Computer Skills

PROFESSIONAL EXPERIENCE

METAL SKILLS/GE VETCO SEPT.2013-JULY 2015

DOCUMENTATION SPECIALIST

Input time into Oracle

Sign-off, print the drawings for VGS

Assist Manager with all documentation when needed

In-put documents into Conformity

Made rounds throughout the fabrication shop, assembly, and riser

Enter and upload employee information into our Temp work software and maintain files up to date.

Coordinate and attend meetings with other departments to go over progress and needs

Maintained a safe and clean reception area by complying with procedures, rules, and regulations

Made copies, send faxes and handled all incoming and outgoing correspondence

AAAA INSURANCE HOUSTON, TX APRIL 2005-2013

AGENT/CUSTOMER SERVICE REPRESENTATIVE

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter

Examine, evaluate, or process loan applications.

Plan, direct, or coordinate the activities of workers in branches, offices, or departments of credit departments

Oversee the flow of cash or financial instruments

Recruit staff members and oversee training programs

Network within communities to find and attract new business

Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans

Prepare financial or regulatory reports required by laws, regulations, or boards of directors

Establish procedures for custody or control of assets, records, loan collateral, securities to ensure safekeeping

Review collection reports to determine the status of collections and the amounts of outstanding balances

Value of policy when risk is substandard and specifies applicable endorsements or apply rating to ensure safe profitable distribution of risks, using reference materials

Decline excessive risks

Write to field representatives, medical personnel, and others to obtain further information, quote rates, or explain company underwriting policies

Review company records to determine amount of insurance in force on single risk or group pf closely related risks

Examine documents to determine degree of risk from such factors as applicant financial standing and value and condition of property

Authorize reinsurance of policy when risk is high

PILGRIMS CLEANERS, HOUSTON, TX. FEBRUARY 1992-MAY 2003

MANAGER/CUSTOMER SERVICE

Managed multiple sub-station

Oversee activities directly related to making products or providing services

Direct and coordinate activities of businesses or departments concerned with the production, pricing sales, or distribution of products

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Manage staff, preparing work schedules and assigning specific duties

Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary

Plan and direct activities such as sales promotions, coordinating with other department heads as required

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand

REFERENCES:

BILLY WILEY 713-***-****

VIOLET LOPEZ 713-***-****

KAREN HILLYARD 936-***-****

EDUCATION:

HIGH SCHOOL DIPLOMA

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