Customer Service Medical
Resume:
Virginia P. Ardon
Los Angeles, CA 90022
Email: *****************@*****.*** Contact: 323-***-****
OBJECTIVE:
Five years of Phlebotomy CPT1 experience. Skillful and precise in performing venipuncture, capillary puncture on patients of all age groups. Collecting, preparing, aliquots, storing and transporting specimens to laboratory for analysis. Possess excellent patient-relation skills-known for having a gentle touch and the ability to alleviate patient anxieties. Self-motivated, highly experienced customer service professional. Able to handle a high volume of customer calls, and blood draws in a fast-paced environment, with minimum supervision.
WORK EXPERIENCE:
Research Coordinator/Phlebotomist CPT1
August 2015 - present
SeraCollection Research Services, LLC Montebello, California
Clinical sample blood collection phlebotomist for the diagnostic/pharmaceutical industry. Conducting blood/plasma/serum collections from diseased state patients for the in-vitro diagnostic bio-medical industries, for blood collection studies. Performed capillary finger punctures and veni-puncture procedure on difficult to draw veins. Manage accurate and timely collection and processing of specimens. Perform document maintenance and troubleshooting procedures.
Patient Care Assistant
December 2010 - August 2015
Elderly Care Home Center Los Angeles, California
Provided home care and companionship to hospice patients of all age groups. Helped patients remember to take medication. Maintained logs of patients medication and time medication was taken, vital signs and weight/Patient sitter in house and acute hospital setting.
Phlebotomist/Paramedical Mobile Examiner
April 2009 - November 2010 conducted venipuncture procedures for the collection of blood samples. Transported all data and specimens to laboratory to be processed and analyzed. Entered all test subjects personal
Exam One a Subsidiary of Quest Diagnostic Los Angeles, California
Scheduled and verified clients' appointments took clients personal information and insurance data. Travel to clients' home address or place of business and performed electrocardiograms, took height, weight, and chest measurement information along with vital signs. performed drug test collected urine samples, saliva swab cultures and data into laboratory data computer system.
Patient Service Center Phlebotomist
July 2007 - April 2009
AMA Laboratory Monrovia, California
Followed inspection-control procedures in carrying out daily phlebotomy functions. Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment. Welcomed patients and facilitated registration, obtaining information including personal data, medical history, and insurance coverage. Answered phone (high volume patient calls), delivered letters and memos, filed requisitions and received initial lab diagnostic test results faxed the lab results to specified authorized doctor's office.
Mobile/Phlebotomist
May 2006 - November 2008
Diagnostic Laboratory and Radiology Burbank, California
Healthcare Services
Travel to long-term care facilities, sub-acute healthcare centers, psychiatric mental care facilities, home-care settings, and orthopedic sports-injury rehabilitation centers to perform venipuncture procedures for the collection of blood sample specimens, other specimens collected culture swabs, sputum, urine, and fecal samples. Prepared, checked specimens and cultures for transport to laboratory. Strictly maintained all safety procedures during phlebotomy work. Utilize standard procedures for the maintenance of positive patient identification.
EDUCATION:
March 2015-March 2017
American Heart Association
BLS/AED Certificate
Basic Life Support/Automated External Defibrillator
February 2006 - April 2006
C and S Phlebotomy Education Services Granada Hills, California
Phlebotomy CPT1 Certification
February 1998 - May 1998
Los Angeles Regional Occupational Center Duarte, California
Certified Nurse Assistance Certification
High School or equivalent,
November 1993 - December 1993
Corona/Norco Adult School Norco, California
General Education Diploma
CERTIFICATIONS:
National Certified Phlebotomy Technician
May 2015
Multiskilled Medical Certification Institute
Good Clinical Practices
August 2015
NIDA Clinical Trials Network
Certified Phlebotomy Technician 1
August 2015
California Department of Public Health Laboratory Field Services
CPR and BLS Certification
March 2015
American Heart Association
Handling/offering for transportation of dangerous goods
August 2015
Mayo Clinic Mayo Medical Laboratories
Human Subject Assurance Online Training Module 1,2,3.
August 2015
NIDA Clinical Trials Network
Protecting Human Research Participants
August 2015
The National Institute of Health (NIH) Office of Extramural Research
SKILLS:
Utilize standard procedures for the maintenance of positive patient identification.
Build trust and minimize patient discomfort during phlebotomy procedures.
Follow infection control and safety procedures in carrying out daily phlebotomy functions.
Experienced obtaining blood samples from difficult veins due to patient illness/drug anxieties.
LANGUAGES: Spanish
CAREER HIGHLIGHTS:
1998 Graduated as a Certified Nurse Assistant and became employed with MedSource Personnel, Nurse Registry, Irvine CA. Travel to many acute care hospitals within Orange County gaining valuable work experience on patient care.
Later became employed at: UC Irvine Medical Center and worked on: Med-Serg, Burn Unit, E.R. Dept., Oncology, Telemetry, Intensive Care Unit, Mental Health Dept., care for patients one on one (suicide watch) California Code: 5150.
2000 Worked Per-diem at: Saint Joseph's Hospital of Orange County as a, Certified Nurse Assistant on: Postpartum Dept., Nursery, Pediatrics, Oncology and E.R. Dept.
2006 Graduated as a Phlebotomy Technician CPT1. Skillful and precise performing venipuncture procedures on patients of all age groups, highly experience with obtaining blood samples from difficult veins, due to patients illness or anxieties.
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