Customer Service Sales

(***)***-****--**********@*****.***

VERONICA TRUJILLO

Experience

UPS

New Business Development (2013-Current)

Managed large account base in the Southern California area, consisting of preferred accounts.

Compiled weekly and quarterly reports of account penetration, churn, and redetection.

Manage account activity, contracts, sales opportunities, and building strong customer relationships.

Communicated with customers daily regarding any billing, shipping, international documentation, claims, or logistics questions.

Correspond with accounts regarding new service offerings that might affect their business.

Work as liaison between Drivers and A.E.’s as well S.A.E’s. Working closely with Center Managers and communicate along with PCM’s.

XEROX

Account Executive (02-2015)

Contributed by working diligent in an increasingly completive technology sales environment.

Having a clear understanding of most facets of document management and proficient expertise in the scope of the Xerox product line allowed me to develop strategies in harmony with my client’s objectives.

Listened to both current and prospective clients needs and frustrations and was able to customize solutions for them, optimize their workflows, and make their business the most efficient possible.

Prudential California Executive Realty Atlantic Pacific Real Estate

Realtor (2002-2013)

Bank owned, Short Sales, First time buyer, Residential, Bank Veterans

Keep clients informed, educated, and updated on relevant real estate issues.

Conducted open houses and made sure houses are properly staged and marketed for best exposure.

Boise Cascade Office Products

Sales & Customer Service Representative & Marketing Coordinator (1990-2003)

Lead supervisor for customer service department

Outside sales start up for B2B mid America accounts. Developing and establishing contacts throughout the I.E. North Orange County. Created innovative presentations for clients, serving their company needs and goals

Mimi’s Café

Server (1986-2010

Education

La Mirada High

Cerritos

Prudential Real Estate

Computer Skills

Windows WordPerfect Word Excel PowerPoint Salesforce

Interests * Notable Achievements

Women’s Shelter WH CA: Collecting food and toys and school supplies. Partner w/Target to provide children with glasses

TOYS 4 TOTS---WH CA…partnering up with local restaurants

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