Project Manager Management
Resume:
*****.****@*****.***
Ringoes, NJ 08551
Areas of Expertise
Industry:
Health Care
Telecommunications
Retail
Insurance
Finance/Banking
Functional:
Project Management
Business Process Analysis
Metrics Design and Measurement
QA and User Testing Management
Technical Support Management
Alan Stein
Senior Project Manager
A leader and project manager with 25 years of proven experience in the health care, financial, telecommunications, retail and insurance industries. Capable of managing highly complex projects involving diverse technologies and business environments.
Relevant Project Experience:
Liberty Technology Advisors, Senior Project Manager, 2009-2016
Senior Project Manager responsible for project and vendor management related to the delivery of major systems upgrades to insurance industry clients. Including:
Major Property and Casualty Insurance Company
Managed internal resources and vendor relationships for the client’s Core Systems Replacement project. The project included the collection of business and technical requirements and development of a long-term strategic roadmap for the implementation of systems to meet these requirements.
Also, responsible for project planning, vendor relations, including validation of interim deliverables and adherence to Service Level Agreements (SLA’s), issue/risk/change management, and resource management related to the upgrade of the client’s enterprise policy management system,.
Enterpulse - Idhasoft, Senior Manager, 1998-2009
Senior Project Manager responsible for the delivery of complex projects for customers in a wide variety of industries. Including:
Major Healthcare Company
Drove all design and development activities for a personalized Member Services web portal. Solution provided members and guests with rich, targeted content as well as secure access to personal healthcare information.
Personally responsible for project planning, client relations, contract negotiations, issue/risk/change management, requirements definition, the development of SLA’s and tracking of project budget. Also responsible for providing input and governance support for a Service Oriented Architecture design solution which was developed in parallel with the Portal project.
Major Telecommunications Company
Led a team which used Six Sigma methodology to define business objectives and identify supporting metrics to measure SLA’s and business performance against the client’s goals to produce timely, accurate monthly bills and provide superior customer service, thereby increasing customer satisfaction and decreasing costs.
Led a team which designed and developed an enterprise level billing system to produce consolidated invoices, including enterprise level discounting and reporting, for customer whose businesses spanned multiple products and geographic regions.
Managed the division of a single enterprise billing system into two regional systems to allow for more efficient processing and provide redundancy.
Analyzed the current consolidated corporate billing process to identify improvements in business efficiency and customer satisfaction.
Major Retail Company
Managed the full development lifecycle for a major functional upgrade to a nationwide retail grocery web-site. In addition, developed processes and procedures for a new production support organization including response time goals and performance measures.
Major Insurance Services Company
Managed the re-design and development of a more efficient and scalable architecture for a web-based health insurance quotation portal.
Major Financial Company
Managed the full development lifecycle for an Interactive Voice Response system for a major pension and benefits provider.
Major Telecommunications Company
Led the development of two major releases of a billing dispute tracking system including the pilot installation of the system and roll-out of the system to three additional call centers.
List of Clients (Partial)
Blue Cross Blue Shield of Massachusetts
Verizon Wireless
AT&T
Priceline.com
ICMG
Benefitport.com
Pfizer/Warner-Lambert
EDS, System Delivery Manager/Sr. Systems Engineer, 1990-1998
Led a support team providing 24x7 operational support and performance enhancement for a major wireless telecommunications carrier's mission critical customer care and billing system.
Led a support team providing technical support to approximately 100 programmers and analysts working on an enterprise-level telecommunications billing system.
Led the conversion of several customer retail banking applications onto a standard enterprise banking platform.
Education:
M.S., Management and Policy - H. John Heinz III School of Public Policy and Management, Carnegie Mellon University,1988-1990
B.S., Computer Engineering/Engineering and Public Policy - Carnegie Mellon University, 1984 - 1988
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