Training Coach, Merchandiser

DAPHNE HYPPOLITE

**** ******* ******, ******, *** York 11003 C: 646-***-**** **********@*****.***

PROFESSIONAL SUMMARY

To obtain a position in Advertisement /Marketing where my writing, strong leadership, and relationship-building skills can be of value to the right organization.

SKILLS

Exceptional communication skills Cash flow management

Strategic sales knowledge Microsoft Office

Multi-line phone talent Training development aptitude

WORK HISTORY

Training Coach/Merchandiser, 03/2012 to Current

H&M – 731 Lexington Avenue NY, NY 10022

Utilized effective interpersonal skills in delivering outstanding customer service

Performed administrative duties including answering phones, and organizing confidential documents.

Created and analyzed seasonal store performance reports to suggest areas of opportunity.

Coordinated staff scheduling to maintain store coverage using STAR ETM database.

Trained and developed new hires on job functions, company's policies and procedures.

Assisted management team with daily supervision of staff by directing and overseeing work flow.

Worked with merchandising team to effectively position merchandise and promotions throughout the

store.

Prepped and Executed garment rotation to accommodate budget and customer needs

Help create plans to improve key performance indicators to maximize business.

Worked with employees to establish suitable goals, action plans and time lines.

Delegated and provided ongoing guidance and support to team members as they complete their action

plans.

Acted as a lighthouse/mentor to direct and develop team members.

Sales Specialist, 10/2011 to 03/2012

Forever 21 – 90-15 Queens Blvd Flushing, NY

Worked directly with departments, customers, and visuals which resulted in revenue growth.

Ensured each customer received outstanding service by creating a friendly environment while

providing accurate information, and processing transactions accurately and efficiently.

Trained, developed and supervised team members.

Motivated staff to achieve and exceed performance and selling goals.

EDUCATION

Bachelor of Arts: English/ Concentration Creative Writing, 2014

City College - 160 Convent Avenue New York, NY 10031

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