Customer service Representative

Cv

BRITTANY ALDRIDGE

*** ********* **., *********,**,14612 ********.**********@*****.*** 585-***-****

OBJECTIVE

Seeking for a challenging position in a reputed firm where I can work full-time in an environment that offers a greater challenge, and the opportunity to help the company advance efficiently and productively.

SKILLS & ABILITIES

MS Office Application

Medication Administration

First Aid/ CPR

Strong Customer Relation Skills/ First rate interpersonal skills

Accustomed to work under high-stress

Ability to plan and organize priorities

Punctuality and dedication to work

Team player with capability to work independently

Developed skills in Listening, supporting and dealing with challenging behaviors

EXPERIENCE

RESIDENTIAL HABILITATOR, CP ROCHESTER INC.

4/14- PRESENT

Administer medication to individuals

implement comprehensive care plans

assist with and help individuals reach goals as in community participation and independence, gaining strong communication and listening skills with culturally diverse clients

Assist individuals with budgeting, cleaning, shopping, domestic chores such as cooking and cleaning, etc.

CUSTOMER SERVICE REPRESENTATIVE, SUTHERLAND GLOBAL SERVICES

2/12-3/14

Answer high volume calls

follow up with customers when necessary

Provide accurate and appropriate information in response to customer inquiries.

Formulate and enforce Service Center policies, procedures and quality assurance measures

Handle customer escalation’s to minimize transfers

Use negotiation and problem solving skills to resolve customer concerns

Review all customer account information while on calls to help authenticate and identify the person and their transaction.

EDUCATION

EMPIRE STATE COLLEGE, 1475 WINTON RD, ROCHESTER, NY 14609

PURSUING A.S. DEGREE IN PSYCHOLOGY (INCOMPLETE)

Studies Human development, Writing, World History

COMMUNICATION

Self-reliant professional offering extensive experience in personal care. Positive worker with passion for improving quality of life for the disadvantaged. Friendly, patient, and a great communicator. Experienced in various aspects of disabled care provision, from general domestic duties to the implementation of comprehensive care plans. To Seek a role with a quality service provider where can continue to generally help people reach their goals and lead full lives.

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