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Customer Service Sales

Location:
Bengaluru, KA, 560001, India
Posted:
February 17, 2016

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Resume:

JAINUL ABDEEN

Mobile: 055*******,DXB 965-***-****,IND

E-Mail: actkrj@r.postjobfree.com

Skype : jainuafra1

Job Objective:

To obtain CARGO COURIER SALES AND OPERTAIONS position in which I can increase my skills and become a valued member of the team,to attain excellence in the professional world by gaining experience and exposure from the industry, and to help the industry grow in whatever way I can through hard work and determination

Highlights of Qualifications:

•Experience in managing all cargo courier sales and commercial activities and administer all aviation systems

•Deep knowledge of cargo pricing calculations

•Huge knowledge of various aircraft economics and performance

•Ability to manage and comprehend various multi aircraft operations

•Ability to maintain customer complaints and giving customer support

•Ability to work on shifts in coordination with various departments

•Proficient in Microsoft Office applications

•Communication skills, Detail oriented, Team Player, Customer Focused Pressure handling

•Interpersonal skills, Analytical ability Problem solving, Air freight/ Ocean Freight/ Road Freight

•Logistics, Warehousing, Distribution Supply chain Management

•Ability to work under pressure and deliver time-critical results

.

Work Experience:

EMPLOYER I

Organization: Indian Global Cargo Courier AIR Freight Services LLC (Dubai)

Designation: Sales & Operations May 2012 to Till Now (3 yrs,2 months)

•Responsible for transport, logistics, goods-in and out, export documentation and customer support.

•Provides logistics guidance, advice, as well as assistance within the geographic boundaries.

•Handling confirmation of key milestones like arrival, departure, and customs clearance as per the specifications of Customer Standard Operating Procedures.

•Ensures that the documentation is accurately processed, distributed and released to forwarders, carrier, agents and customers in a timely manner.

•Generates standardized process for clients assigned to group including report requirements, compliance requirements and systems requirements.

•Solves external and internal client customer service issues in a cost expeditious and effective manner Analyzes service issues Ability to work independently as well as a part of a team

•Good negotiation and time management skills to full fill projects.

EMPLOYER II

Organization: sky gourment quality wins flight catering, chennai

Designation: supervisor May 2009 to April 2012

•Preparing daily and monthly production report

•Check bonded warehouse regularly to ensure raw materials are available.

•operation of catering trucks to ensure they reach and load-up the aircraft on schedule

•Coordinate with airport authorities in securing permits and identification documents required for entry of catering trucks and drivers

•Prepare and process all materials and supplies to stock an aircraft as specified in the contract with an airline operator

•Coordinates with the operations control group to communicate their readiness to deliver provided the aircraft is on the tarmac for servicing.

EMPLOYER III

Organization: The Muthoot sky chef Flight Catering Trivandrum.

Designation: Operation Attended Sep 2007 – Jan 2009

•Ensure the dispatch of catering trucks to retrieve galley trolleys and non-consumable items from the aircraft after passenger disembarkation.

•Maintain good relationship,teamwork cooperation, in order to reach individual and work

•Ensuring that assigned flights are stocked with the correct catering supplies

Educational Background:

•Institute: Indian Institute of Fire and Safety,India 2008 – 2009

Fire & Safety

•Institute: Government Polytechnic College,India 2006-2007

Hotel Management and Catering Technology

•Govt. Hr. Sec.School,India 2005

SSLC

Personal Details:

Name : jainulAbdeen

Nationality : Indian

Marital Status : Maried

D.O.B : 16th of March 1989

Languages Known : English, Hindi, Malayalam and Tamil

Declaration:

I hereby declare that the above furnished details are very much true and correct to the best of my knowledge.

Place: Yours faithfully,

Date: (A.JAINUL ABDEEN)



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