Sales Management

James Bartlett

**** ***** **** ****., ************, FL 32216

904-***-**** actkrg@r.postjobfree.com

Objective

I am seeking a position commensurate with my skills and experience in public contact work providing comprehensive client focused services for retail customers, disabled adults, abused children, and prison inmates. I have extensive experience in commission sales, employee supervision, case management, counseling, and experience in loss prevention.

Prior Work Experience

Humana, Jacksonville, FL 10/2013-Present

Care Manager

Provide ongoing case management of elderly and disabled adults under the Medicaid Diversion and Long Term Care programs. Work with clients and healthcare professionals in stabilizing treatment plans and monitor contracted services. Conduct scheduled home and facility visits with clients and their representatives. Advocate for services, supplies, and facility placement on behalf of clients. Document all interventions, interactions, and observations in database system in compliance with state contract standards.

Dept. of Children and Families, FL 09/2011-04/2013

Human Services Counselor /Adult Protective Investigator

Provided ongoing case management and protective supervision for up to 50 disabled adults. Conducted scheduled home and facility visits, and evaluated clients for care needs, state funding programs, medical supplies and equipment, and facility placement. Negotiated and monitored contracts with service providers and medical suppliers on behalf of clients and prepared court documentation as needed. Supervised support worker assigned to office.

Investigated reports of abuse, neglect, and exploitation of vulnerable adults. Evaluated cases for service recommendations and facilities for operational improvements. Referred cases for criminal and civil sanctions to appropriate law enforcement and government agencies. Provided ongoing needs assessment and counseling while cases were open for investigation and prepared and presented case findings to court for determination of client's mental capacity and guardianship.

Dept of Corrections. FL 10/2005-09/2011

Human Services Counselor / Classification Officer / Academic Teacher

Provided counseling and referral services to inmates releasing from prison with mental or physical needs that required long-term care. Coordinated with family, law enforcement, and local service providers on after care services and transitional housing. Screened and assisted inmates with disabilities or of retirement age in applying for benefits. Collected monthly mental health inmate performance ratings and calculated gain time. Coordinated and presented to the court petitions to Baker Act inmates with severe disorders upon release.

Provided ongoing case management of up to 300 general population inmates at a maximum security state prison facility. Responsible for inmate intake, job assignment, gain time accounting, progress reviews, file auditing, risk and needs assessment, and transfer recommendations. Additional duties involved visitation screening, conducting disciplinary hearings, and assisting private service providers with prescreening and scheduling interviews with inmate labor for paid positions. Provided computer helpdesk assistance to staff. Assigned special duty for two months to Governor Crist's Restoration of Civil Rights project.

Provided adult G.E.D. and continuing education services to inmates at maximum security state prison facility. Provided services for a 40-student case load, including an independent study plan for each student. Maintained student record of assignments and hours of participation. Provided computer helpdesk support to staff.

First Coast High School, FL 01/2005-05/2005

Algebra I Teacher

Temporary teaching position: Restructured five classes for 9th and 10th grade student who had been abandoned mid-year. Got students caught up with the curriculum and provided intensive FCAT study program. Met with parents and maintained daily grades, attendance, and required reports.

Dept. of Juvenile Justice, FL 08/2002-01/2005

Group Treatment Supervisor

Trained and supervised direct care staff overseeing juvenile offenders at a forestry correctional program. Supervised youth during assigned job duties and recreational activities. Provided additional counseling and referrals for treatment and evaluations. Trained and monitor kitchen staff to maintain compliance with all required policies and oversaw compliance with USDA food donation program. Purchased goods and services for the facility and approved purchases by other staff while maintaining state purchasing guidelines for approved vendors.

Dept. of Children and Families, FL 01/1998-07/2002

Human Services Counselor / Family Services Counselor/ Public Assistance Specialist

Team leader for trial child welfare program, provided case management of adults with children removed by the Department of Children and Families due to abuse and neglect. Conducted ongoing needs assessment and counseling and monthly home inspections. Directed staff specialists and service personnel to aid clients in completing court-ordered tasks and prepared status reports for the department and the court.

Provided counseling and ongoing needs assessment for abused and neglected children and their families. Evaluated children taken into state custody, and developed and managed case plans both for children’s services and for adults to stabilize and reunite families. Supervised child placements and family visits and conducted home inspections. Prepared and presented case findings to the court.

Provided ongoing monthly case management of over 200 welfare cases involving food stamps, cash assistance, and Medicaid. Interviewed clients to determine eligibility for assistance and provided referrals for employment as well as other services. Reviewed and counseled clients about budgeting and employment options to become self-sufficient.

Montgomery Wards, FL 06/1995-12/1997

Computer Sales Senior/Supervisor

Provided initial and ongoing training to sales and administrative staff on computers, software, and related electronics. Responsible for product display, pricing, stock replenishment and commission sales. Performed store demonstrations for customers of new products and technologies. Resolved employee and customer conflicts. Assisted in security and loss prevention duties as required.

Sears Roebuck and Company, FL 09/1989-06/1995

Senior Electronics Sales Associate

Responsible for product display, pricing, stock replenishment and commission sales. Performed store demonstrations for customers of new products and technologies. Resolved customer conflicts and assisted in security and loss prevention duties as required. Trained new employees on products, procedures, and company polices.

Education

B.A. from University of North with minor in Psychology, Jacksonville, FL, 1997

Licensed Florida Security Officer #D1325259

CPR, AED, First Aid Certified

Other Relevant Skills

Experienced in using a range of computer software, including Windows OS versions through 10. Microsoft Office Suite versions through 2013. Apple OS through 10. Various state agency systems based on pre and alternative X86 architecture.

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