Customer Service Sales

*** **** ****** #**** ● Mansfield, MA ***** ● 774-***-**** ● actkp4@r.postjobfree.com

Heather Rivera

Objective

To obtain an opportunity I believe would allow me to expand my knowledge of Sales and Customer Service, while constantly learning in a fast paced environment. I am a hard/smart worker with a positive attitude, and a great team player. I always keep in mind that he who has never learned to follow can never be a great leader.

Licenses/Certifications/Skills

Data Entry Communication Assembly line

Microsoft Word Team Player Packaging

Microsoft Excel Goal Oriented

General Office Customer service

Professional Experience

Smith and Nephew (Feb 15- Aug 15)

Clean Room Assembled medical parts on a production line. Worked in a group setting to assure all parts were completed correctly and passed inspection. Packaging all goods, insuring quality and that all parts are shipped accordingly.

Marriott Courtyard Newport/Middletown (May 14- July 14)

Front Desk Greet hotel guest. Complete check in by registering and assigning rooms to guests, issuing room keys or cards. Keep records and run reports of occupied rooms and guests' accounts, making and confirming reservations.

Orange Lake Country Club (Oct 09- Jan 11)

Control Room Clerk I generated multiple reports on an hourly basis for sales team and managers. Team was also responsible to report time keeping reports to all payroll and sale managers on daily basis. Answer incoming calls for the control room/sales team if needed rerouted to correct department.

National Benefit Services (Apr 07 – Aug 09)

Appt. Setter/ Shift Supervisor while an appt setter I handled approx. 70-100 phone calls a day, regarding appointments for supplemental health care. As a Supervisor responsible to create daily, weekly, quarterly reports/stats for 8-10 phone reps. Assisted in training and preparing training material for new hires

DYV Tax Services (Apr 04 – Dec 06)

Receptionist/ Administrative Assistant Daily handled incoming phone calls from new and returning customers to schedule appt for needed tax concerns. Also, received and processed payments for services done. Greeted and checked in all customers at front office

Education

Real Estate Institute of Rhode Island Warwick, RI Real Estate Education March 2014

Green Run High School Virginia Beach VA GED Aug 2004

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