Management Technical Support

Byung S. Seo

**** ****** ***** ****, ******, TX, 75034 actkop@r.postjobfree.com

469-***-****(cell)

OBJECTIVE

A position as a systems administrator in a very challenging environment.

SUMMARY OF QUALIFICATION

MCSE Windows server 2003 - 6 years of experience in Microsoft AD environment (AD management, GPO, AD Replication, Resource management, Exchange Management, DNS, DHCP)

VMware 4.5 Training completed with a year of experience.

A+/Dell/HP Certified - 10 Years of experience in IBM/HP/Dell laptops, desktops, fix, machine refresh, roll out, Laptop Image management using Ghost, Script Logic, Acronis and Win PE

Network+ Certified with 7 years of LAN management

Avaya/Nortel Telecom - 4 years of experience managing user account set up password reset and Resource management and wiring port

RPG IV programming – 2 years of experience in programming, coding, compiling, testing and data gathering.

4 Years in C / C++, JAVA

2 Years in SQL, Relational Database Model System, HTML

1 Year in Unix, VB Script, Java Script, Virtual PC

Asset management – 10+ years of experience on desktops, laptops, printers, servers for various companies size of few hundreds to several thousands.

Back up system(Connected and SAN) – 6 years of experience with back up management, file restore for Server data and local user data. Tape drive management

Exchange server management – 8 years of experience with e-mail migration, resource and user account management.

PROFFESIONAL EXPERIENCE

Atos_ 06/2015-Present

Systems Technician Specialist

Responsible for Helpdesk ticket L2 through L3 and server management.

Xerox 06/2012-06/2015

Systems Technician Specialist

Responsible for Helpdesk ticket L2 through L3 and server management.

Schneider Electric 09/2006-6/2012

Infrastructure Support Specialist

Responsible for Helpdesk tickets L2 through L3, work on various projects (exchange administration, WSUS patch, SMS testing, Storage management, Domain migration)

Hyundai Information Technology 10/2003-09/2006

Technical support II/ RPG Programmer

Responsible for managing help desk tickets for 400-500 users onsite and 15 remote offices across US

While leading two junior technicians.

Responsible for server, PBX and phone system management. Responsible for RPG coding, compiling, testing and data gathering from the users.

Stream International 10/2002-8/2003

National Support Agent

Responsible for managing national users with internet connection issue and e-mail system issue for Road Runner.

AIC Systems 1/2002-8/2002

IS Technician

Contractor working for Nortel Networks, responsible for PC deploy, Logistics, Migration, machine ghosting

For Nortel Headquarter and 23 Office buildings in Richardson, TX.

EDUCATION

Richland College (8/93-5/95) General College Education

UT at Austin (8/95-5/98) Majored in Biochemistry

UT at Dallas - B.S. in Computer Science (8/98-12/2001)

Completed Business Certificate Classes at UT

(Finance, MIS, Accounting, Business Law, Marketing, Management)

Fluent in English and Korean (Learned 3 semesters of Chinese)

AWARD

VIP Award 2008 – Given to the best customer support personnel in the company, SE Buildings Business

CERTIFICATIONS

A+ Certified

DOSD certified

HP Certified

Network+ Certified

MCSE 2003 Certified

Currently working on VMware and CCNA

REFERENCE

Available upon request.

Contact this candidate